Firehouse Subs N. Augusta

Never had more people work harder to make me feel unwelcome and like an inconvenience than Sunday night at a Firehouse Subs!

Came in to get a salad. The employees in this store were extremely rude when I asked for a bag for my food because my order was for take out. After I asked the woman proceeded to give her co workers a nasty look because I asked for a bag. As if I was interrupting her while she was standing there doing nothing.
Awful customer service. Don’t recommend

Best subs EVER!!! Also very good service every time!

Just ordered two Philly Cheese Subs from Firehouse in North Augusta. They were COLD and MESSY. They used to be a Hot Sub. What has happened to the service? I call, was put on hold, Never came back to the phone. Very disappointed.

My first time in years and 2nd total at a Firehouse and probably last, 3/12 between 15:00-15:45. Maybe fewer new customers is the goal. The woman who took my order was short and hurried. She asked my order while i was reading the menu. I asked how much the cajun mayo tastes like regular mayo, and instead of offering to put it on the side or a side to taste test, she was just like “if i don’t like mayo i just wouldn’t get it.” i asked what are possible sides for a combo and if i can get the advertised fries on a combo, and she didn’t list them or point to their location on the menu but just said “cookie, brownie, fries anything.” i found out later other sides include mac n cheese among others. she was zooming out the door at the same time the payment pinged through without offering a receipt or a “thanks” or “have a good day.” i had only those 2 questions, didn’t take long to decide on anything, and there were no customers behind me. if neutral customer service was that much of a problem, someone else should’ve taken my order so she could just leave. while waiting, a man with his son told another employee the same lady “was so rude” he didn’t get to order everything he needed. my only positive interaction was with a younger lady making the sub. i asked if i can have the cajun mayo on the side because i might end up liking it. she was polite and agreed—no irritation involved. she clearly doesn’t see customers as a pest. i did turn out to like the cajun mayo, so this young lady saved my sandwich. the sandwich was not good enough to pay justify $19 and change for this bad experience. i should’ve read reviews before coming here on a whim. it was also smoky like others said, which i didn’t care about.

Ordered the hook and ladder with mayo only. I wasn't clear about so they called me i asked for hook and ladder i with mayo only....it arrived with tons if mushroom and or hot peppers. I called and the manager said she made my sandwich so she didn't understand mayo only. The chili was good but very cold

Angel was awesome

The past 3 times I've been to this location has been terrible. The inside of the store is filled with steam and smoke to the point to where I can barely breathe or keep my eyes open. I don't see how the employees can work like that and also don't understand why the smoke alarms aren't going off.

Ordered a turkey with lettuce tomato and onion and got only meat and cheese. A wrong order for 15??? What a ripoff.

Take out order. App seems very user friendly & sub was excellent as always!

I walked into a cloud of smoke and was immediately offput. The next impressions were also negative. How do you have employees working in a onesie? The worst part was you could see he wasn't even wearing a shirt underneath. I just left without ordering. Very unprofessional and unhygienic!

Friendly and efficient! The food is always good and fresh!

The great food and service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

The steak and cheese is my staple. This location was on point with the flavors and customer service. My sandwich arrived quickly and tasted great. Will be back soon for the hot sauce bar.

Atmosphere: 4

Food: 5

Service: 5

It’s trash , and it’s ridiculous they don’t do nothing but stand around . The managers don’t care who they fire , from what I heard. There’s flies everywhere, it’s ridiculous and there very high