Firehouse Subs N. Augusta

Always amazing service and food!!!!! I luv this place!!!!!!!

Atmosphere: 5

Food: 5

Service: 5

The lady who was on the register gave me a vibe that she don't like black people i couldn't enjoy my food at home
My sandwich was terrible
I will not go back to that place anymore

Yall get one star from me for location. If yall had a location next to the Walmart right off exit 5 in the open field. Yall would have 5 stars for sure!! Great idea

I've been a Google guide 25 years. This has been one of the Top Customer experiences in my tenure. Yesterday my wife and I ordered 2 subs through the App and decided to have it delivered as our Maltipoo had surgery and just got home. Uber eats got the order. We waited almost an hour and we got a text saying it was delivered. We tried to contact the driver who spoke no English by text. She sent a pic of the delivery. Was not our home. Tried to call Uber Eats. IMPOSSIBLE to get a person. Called Firehouse Subs. Talked to Torry. She was VERY helpful. Sad part is by the time of the phonecall to Torry I was upset and she got the brunt of it. She didn't talk down to me, was sympathetic and understanding. She made us 2 more subs like the ones we never got. In the days of foreign customer service she was a shining light. We love Firehouse Subs. THANKYOU Firehouse Subs for hiring quality personnel.!!!

Atmosphere: 5

Food: 5

Service: 5

We had the worst experience today at this firehouse sub. The cashier at the register was rude and very races toward us today. She was rushing our order and threw our cup to us, overcharged us, and was yelling us. She didn't treat the white guy behind us like that. We felt violated and disrespected. We drove from Augusta to North Augusta to get us a good sub but it didn't turned out like we expected. Forgot my fries , didn't put bacon on our sandwich which we paid for. Put the wrong cheese on one of our sandwiches which we told them not to. The experience was very horrible. We will never go to this firehouse sub again. The manager didn't apologize or anything . We got our money back , left there and went to the one on Washington Road in Martinez and we treated with respect and the food was outstanding. If you're black African American don't go to North Augusta firehouse sub. If you do don't let Sarah take your order.

Atmosphere: 1

Food: 1

Service: 1

Great customer service

Atmosphere: 5

Food: 5

Service: 5

Best subs made as ordered, fast & accurate preparation & newly added French fries are the best I've had from a NOT fries fan

Atmosphere: 5

Food: 5

Service: 5

sarah went above and beyond today to help me I had my son in my arms and couldn’t carry him my food and my drinks.she offered to help me and stopped what she was doing to take my food and drink to my car for me i will definitely be coming back to this location in the future

Atmosphere: 5

Food: 5

Service: 5

The food was perfect and delicious. The delivery service did not bring our drinks.

Atmosphere: 5

Food: 5

Service: 5

Ordered and paid for bacon to be added to an online order and it was not. Not the first time this has happened, but this time decided to return to receive the bacon. A denied attempt by an employee to take the order back upon returning, after requesting to simply receive the bacon separately, did not sit well with the employee. This individual proceeded to take the next persons’ order even after the customer asked if the employee would address my concern. They did not. Paid for a product that was not provided in the original order, nor upon returning. AND the establishment was contacted prior to returning. Returned to receive an empty request.

Atmosphere: 1

Food: 2

Love the new deals and coupons.

Atmosphere: 5

Food: 5

Service: 5

I ask for a club on a sub extra toasted, when one ask or say extra extra toasted that means brown not burned but definitely not in original form…..totally disappointed 😡

Atmosphere: 3

Food: 1

Service: 3

Great customer service by all employees

Atmosphere: 5

Food: 5

Service: 5

Visit multiple times throughout the month always great customer service and the food is great everytime.

Atmosphere: 5

Food: 5

Service: 5

Great food, lovely staff

Atmosphere: 5

Food: 5

Service: 5