My stepdad got his food and his food was raw.. he didn’t realize until later on since we’ve trusted this mcdonald’s.. they weren’t busy.. didn’t take long to get the food maybe 5 mins.. the fries were hot.. and i don’t leave reviews but he asked me to so no one experiences this..
Food: 1
Service: 2
Shawn Morris
Ordered a doubke quarter pounder. Paid for it as well and they cmgave me a crappy big Mac. Like comeon now
Atmosphere: 1
Food: 1
Service: 1
Jacob
Can’t ever get anything right.
Atmosphere: 1
Food: 1
Service: 1
Amanda
Let me start by saying that I NEVER leave a bad review unless my experience was absolutely horrible and that’s unfortunately the experience I had yesterday at the McDonald’s in Clearwater. I stop by this McDonald’s quite often since I pass it after picking up my kids from school. This was the first and last time I have used curbside. I placed my order within the app ten minutes before I arrived. Once I arrived, I parked in my spot & entered in the number I was parked at. The app told me it would be 2-5 minutes before my order was brought out. 10 minutes go by and I was being patient because I knew it was busy since school let out not long before. I waited another 10 minutes and then the app said my order was brought out. Thinking that meant they were in the process of bringing it out, I continued to wait. At this point, I have waited for 30 minutes on a curbside order and the app said they delivered my order to me 10 minutes ago. I had two kids in the car who were hungry and fighting at this point so I pulled around to the drive thru and had to wait even longer. When I finally reached the second window, I let the girl know I had been waiting for over 30 minutes for my curbside order and as I was explaining my frustration, she shut the window in the middle of me talking and started talking to someone behind her. I saw her grab my kids milkshakes I had ordered from a shelf and then she tried giving them to me. At this point, the milkshakes were completely melted and the whipped cream was completely melted on top. I asked her if they could please remake them since they were both obviously melted and had been sitting out and she shut the window in my face AGAIN when I was speaking and turned to talk to someone else. When she opened back up, she told me they had just been made. Clearly, there was no way they had just been made and were COMPLETELY melted and the whipped cream was barely visible since it had melted so much. I expressed my frustration and told her there was no way it was just made and asked to please remake those for my kids. Again, she shut the window and another girl came to the window and said the milkshakes were made when I was at the first window. I asked if they would remake them because I knew they had been sitting out and she said no. I took the milkshakes and let them know I did not appreciate the first girl being so rude and shutting the window in my face multiple times while I was talking and then to be given two melted milkshakes that had been sitting for over thirty minutes clearly and them refusing to remake them. The first girl who had shut the window in my face stepped forward and tried arguing with me and became defensive because I said she was rude for shutting the window in my face. She said she was talking to her manager, who literally watched the entire situation unfold and did absolutely nothing. They handed me my food and I left. My kids happy meals and my snack wraps were completely cold and awful. One of my kids couldn’t even drink his milkshake because he said it tasted bad being melted. It looked like chocolate milk. I have never had such a horrible experience with this location that I have always come to. The fact that I was literally at this McDonald’s for 45 minutes, had HORRIBLE customer service, food/milkshakes were terrible made me never want to come to this one again. I’m not sure who they’re hiring these days but the young girl at the window who had curly hair was very disrespectful and the fact that the manager was near by and knew everything happening and stood around instead of trying to make things right was not okay. I know several people who have had bad experiences here but this was my first time and I will not be returning anymore.
Atmosphere: 1
Food: 1
Service: 1
Michael Williams
Restaurant dirty ,tables and floors are filthy!
Atmosphere: 1
Food: 1
Service: 4
Jahmeel “Jay” Terry
food undercooked horrible customer service
Sammi Abbott
We got there around 9:00 there was 4 cars in front we get to the window they make us park, we wait 35 minutes for them to come out and tell us they lost our ticket so that’s why it was taking so long. We waited about 40 minutes till we got our food. Really disappointed usually they are fast and great but tonight No and No manners!
Atmosphere: 1
Food: 3
Service: 1
Stephen Carter
My burger was raw. Every time I come here, I always get My order served to me, incorrectly or undercooked. The only reason I’m giving two stars on service is because there’s like two workers here that honestly have a really good attitude, but otherwise they’re all lazy and don’t like to do their job correctly.
Atmosphere: 1
Food: 1
Service: 2
Michelle Smith
I just went to the drive-thru and got a large caramel iced coffee in a mini s'mores McFlurry. They both were delicious
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dr Pepper, Double Cheeseburger, World Famous Fries, French Fries, Bacon Egg \u0026 Cheese Mcgriddles, Bacon Egg \u0026 Cheese Biscuit, Quarter Pounder Hamburger, Strawberry \u0026 Crème Pie
Nikki S
Store opens late/closes early all the time and whoever is lack-of-managing the store doesn't even bother to put a note on the window or drive through so people don't waste their time waiting. I saw at least 10 cars that were going to be customers, and i guess SINCE THERES NOTHING ELSE THERE, McDonalds won't lose their business long term but it's obvious the franchise owners just don't care about brand values.
3 strikes you're out! I have had poor service on 3 separate occasions. Each time I ordered through the mobile app. I placed the order for drive thru pickup. Get to restaurant and both lines are wrapped around the building! I changed the order to curbside and watched the entire drive thru clear out! Go to window and the lady has an attitude. She says do you have an order number? Yes and been waiting for 30 minutes since I ordered! Get food and half is missing. What is the point of mobile ordering and drive thru if I can get faster service at a convenience store?? DONE WITH MCDONALD'S even though I have 10,000 points for free food. Goodbye going to Burger King now.
Charles Taylor
There is a lot of McDonald's out there but there are a few that are great but this one is not one of them
My stepdad got his food and his food was raw.. he didn’t realize until later on since we’ve trusted this mcdonald’s.. they weren’t busy.. didn’t take long to get the food maybe 5 mins.. the fries were hot.. and i don’t leave reviews but he asked me to so no one experiences this..
Food: 1
Service: 2
Ordered a doubke quarter pounder. Paid for it as well and they cmgave me a crappy big Mac. Like comeon now
Atmosphere: 1
Food: 1
Service: 1
Can’t ever get anything right.
Atmosphere: 1
Food: 1
Service: 1
Let me start by saying that I NEVER leave a bad review unless my experience was absolutely horrible and that’s unfortunately the experience I had yesterday at the McDonald’s in Clearwater. I stop by this McDonald’s quite often since I pass it after picking up my kids from school. This was the first and last time I have used curbside. I placed my order within the app ten minutes before I arrived. Once I arrived, I parked in my spot & entered in the number I was parked at. The app told me it would be 2-5 minutes before my order was brought out. 10 minutes go by and I was being patient because I knew it was busy since school let out not long before. I waited another 10 minutes and then the app said my order was brought out. Thinking that meant they were in the process of bringing it out, I continued to wait. At this point, I have waited for 30 minutes on a curbside order and the app said they delivered my order to me 10 minutes ago. I had two kids in the car who were hungry and fighting at this point so I pulled around to the drive thru and had to wait even longer. When I finally reached the second window, I let the girl know I had been waiting for over 30 minutes for my curbside order and as I was explaining my frustration, she shut the window in the middle of me talking and started talking to someone behind her. I saw her grab my kids milkshakes I had ordered from a shelf and then she tried giving them to me. At this point, the milkshakes were completely melted and the whipped cream was completely melted on top. I asked her if they could please remake them since they were both obviously melted and had been sitting out and she shut the window in my face AGAIN when I was speaking and turned to talk to someone else. When she opened back up, she told me they had just been made. Clearly, there was no way they had just been made and were COMPLETELY melted and the whipped cream was barely visible since it had melted so much. I expressed my frustration and told her there was no way it was just made and asked to please remake those for my kids. Again, she shut the window and another girl came to the window and said the milkshakes were made when I was at the first window. I asked if they would remake them because I knew they had been sitting out and she said no. I took the milkshakes and let them know I did not appreciate the first girl being so rude and shutting the window in my face multiple times while I was talking and then to be given two melted milkshakes that had been sitting for over thirty minutes clearly and them refusing to remake them. The first girl who had shut the window in my face stepped forward and tried arguing with me and became defensive because I said she was rude for shutting the window in my face. She said she was talking to her manager, who literally watched the entire situation unfold and did absolutely nothing. They handed me my food and I left. My kids happy meals and my snack wraps were completely cold and awful. One of my kids couldn’t even drink his milkshake because he said it tasted bad being melted. It looked like chocolate milk. I have never had such a horrible experience with this location that I have always come to. The fact that I was literally at this McDonald’s for 45 minutes, had HORRIBLE customer service, food/milkshakes were terrible made me never want to come to this one again. I’m not sure who they’re hiring these days but the young girl at the window who had curly hair was very disrespectful and the fact that the manager was near by and knew everything happening and stood around instead of trying to make things right was not okay. I know several people who have had bad experiences here but this was my first time and I will not be returning anymore.
Atmosphere: 1
Food: 1
Service: 1
Restaurant dirty ,tables and floors are filthy!
Atmosphere: 1
Food: 1
Service: 4
food undercooked horrible customer service
We got there around 9:00 there was 4 cars in front we get to the window they make us park, we wait 35 minutes for them to come out and tell us they lost our ticket so that’s why it was taking so long. We waited about 40 minutes till we got our food.
Really disappointed usually they are fast and great but tonight No and No manners!
Atmosphere: 1
Food: 3
Service: 1
My burger was raw. Every time I come here, I always get My order served to me, incorrectly or undercooked. The only reason I’m giving two stars on service is because there’s like two workers here that honestly have a really good attitude, but otherwise they’re all lazy and don’t like to do their job correctly.
Atmosphere: 1
Food: 1
Service: 2
I just went to the drive-thru and got a large caramel iced coffee in a mini s'mores McFlurry. They both were delicious
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dr Pepper, Double Cheeseburger, World Famous Fries, French Fries, Bacon Egg \u0026 Cheese Mcgriddles, Bacon Egg \u0026 Cheese Biscuit, Quarter Pounder Hamburger, Strawberry \u0026 Crème Pie
Store opens late/closes early all the time and whoever is lack-of-managing the store doesn't even bother to put a note on the window or drive through so people don't waste their time waiting. I saw at least 10 cars that were going to be customers, and i guess SINCE THERES NOTHING ELSE THERE, McDonalds won't lose their business long term but it's obvious the franchise owners just don't care about brand values.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
My kids favorite place
Atmosphere: 5
Food: 5
Service: 5
Fast service
Poor service. Seems like all staff has attitude.
3 strikes you're out! I have had poor service on 3 separate occasions. Each time I ordered through the mobile app. I placed the order for drive thru pickup. Get to restaurant and both lines are wrapped around the building! I changed the order to curbside and watched the entire drive thru clear out! Go to window and the lady has an attitude. She says do you have an order number? Yes and been waiting for 30 minutes since I ordered! Get food and half is missing. What is the point of mobile ordering and drive thru if I can get faster service at a convenience store?? DONE WITH MCDONALD'S even though I have 10,000 points for free food. Goodbye going to Burger King now.
There is a lot of McDonald's out there but there are a few that are great but this one is not one of them
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