If I could give the store a zero I would first I want to say I understand this is McDonald’s and it’s not a five star restaurant but the service that I received today was beyond ridiculous and the fact that was from a manager is even more crazy, I go through the drive-through I get to buy one get one for my children all the time. My total always comes out to 840 today. They wanted Coke slushy I added two mediums on my total was 13 and some change. It didn’t sound right even with the Coke floats added on so at the window where you pay I asked the woman I couldn’t even get it out of my mouth yet and she cuts me off so I let it go cause I don’t want to argue. She has me a receipt. I go to the second window that’s where I meet. Whoever the lady was cause she refused to tell me her name and she’s holding my Coke float out the window. They were overflowing like volcanoes. Just bubbling out everywhere and she looks at me crazy cause I asked for a napkin then I turned to see that it’s overflowing in my drink order and I knew that I could not ride home without a mess With them overflowing the way they were so I asked, and she would make them you would’ve thought. I asked her. Can she build a whole new McDonald’s She rolled her eyes. I proceeded to ask her about the buy one get one for a dollar deal and she tells me that it was rung up wrong so I asked can I get my money difference? She rolled her eyes like how dare I ask her to do her job and she said well it’s gonna take 3 to 4 days since if you paid with a card and it’s only like two or three dollars. I don’t care how much it is. I want my money back when she takes my Coke floats finally still haven’t received no napkins have Coke all over my clothes have Coke all in my cupholder. She comes back and brings me two kids cups half full with Coke floats in it. I did not pay for that. I paid four dollars for two medium ones. At this point, I am so upset I don’t even wanna refund anymore. I just wanna get out of the drive-through.
She was the most rudest, unprofessional manager, and an establishment I have ever came across. Needless to say I left unhappy did not get a refund did not get napkins and my kids got half ass filled cups just because they were overflowing and they didn’t want to just remake one. They just poured one into 2 cups stuff not cheap anymore. Nobody forces anybody to get a job so if they don’t wanna be there, they need to either get fired or find a new one.
Atmosphere: 1
Food: 1
Service: 1
Myra Josey
Came thru drive-thru for a quick dinner for the grandkids. Staff were friendly, food was hot, service was fast, & all items ordered were available! There was a mistake made on the order, but it was corrected immediately, & with apologies offered. Couldn't ask for anything better!
Food: 5
Service: 5
Tada Yada
Very disappointed with this visit. We ordered two cheeseburgers and a Happy Meal, and it took 20 minutes to get our food.
Back when I worked at McDonald’s, orders were expected to be out in under 2 minutes whether it was drive-thru, takeout, or dine-in. That standard clearly no longer exists here.
The lack of urgency and overall attitude is frustrating. Honestly, if robots take over someday and bring speed and consistency back, it might actually be an improvement.
I’m surprised this location stays busy and in business unless customers just have a lot of patience. Very unsatisfied. Just awful.
Atmosphere: 1
Food: 3
Service: 1
Jolette Marroquin
And he's going to ask for potatoes and the employees didn't wear gloves and pick up the food with their hands and that's disgusting, because you don't know what they'll touch and they
Atmosphere: 1
Service: 1
RENITA NICHOLSON
So how are y’all doing a promotion for the grinch meal. When I came yesterday I was told y’all wasn’t doing it on Saturday so do y’all pick and choose what day’s people can buy it. I thought the meal was sold everyday now if it’s sold out that’s one thing but to not sell it is unacceptable. McDonald’s please get this together.
landon aubuchon
went to mcdonald’s today and got the grinch big mac meal first off had no grinch salt and then my big mac had no sauce on it
Atmosphere: 1
Food: 1
Service: 1
Amy Hicks
Love the fries, but it took, NO LIE, 20 minutes to get them! I did an online order, and it took 20 minutes to get them! It was a Tuesday night at 9pm!!!
Atmosphere: 4
Food: 5
Service: 3
Michael Green
Got my Grinch meal! It was fantastic! The grinch salt is delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Jones
I was waiting to place my order at the drive-through. Eventually, I had to drive away. Plus, I never got to make my order. The car ahead of me pulled up and placed their order, and then the car in the left inner lane ordered too. While I was at the speaker, there was a long stretch of silence. When she finally resumed taking orders, she started with the inner lane again. In the end, I was able to leave without ordering anything. I don’t understand the concept of two lanes if you are not going to go back and forth. I attempted to call the store but no one answered. If you just want McDonald’s, go to another one.
Service: 1
Jim Brown
I stopped at this McDonald's at about 7:00 on a Friday night. There were plenty of employees but everybody was moving at a very slow pace. I waited 10 minutes before I could place my order. Four different employees look around the corner and saw me standing there ready to place my order and ignored me. Nobody said anything, no smiling faces, everybody that work there look like they were in misery. One girl who was making the burgers, had gloves on to handle the food but then took her hand and vigorously rubbed her nose 2 satisfy an itch. She did not change gloves afterwards. After placing my order, I waited 8 more minutes before it was ready. I ordered a quarter pounder with cheese and the cheese covered half of the meat and the other half was off the edge of the bun. I try to be fair with these reviews, but there was nothing about this visit that seemed right.
Great customer service,respectful and hardworking crew with delicious food. One of the top McDonald's in the area
Atmosphere: 5
Food: 5
Service: 5
Peggy Love
Its McDonald's. They always have someone you want.
Atmosphere: 5
Food: 5
Service: 5
Contessa Shadeau
McDonalds in Clearwater Me: May I have a small fruit punch no ice? Cashier: We dont have fruit punch... Me: OK, may I have a HiC Orange Cashier: We dont have that either... Me: OK, can you tell me what you DO have...? Cashier: Everything but fruit punch and HiC Orange
Food: 5
Service: 1
Sky Bison
Don’t ever go here. Don’t ever eat here. And don’t EVER pick up DoorDash there. I waited 30 minutes and had to cancel my order because they were literally skipping the order. Not one word was said to me by any employees. Multiple employees looked at me waiting for someone to at least speak to me and none of them even acknowledged me. I understand being busy but they just kept overlooking my order intentionally. Complete and utter waste of time. Worst McDonald’s I’ve EVER been to. The order was literally just a 20 piece by itself. For your own sanity don’t ever go here
If I could give the store a zero I would first I want to say I understand this is McDonald’s and it’s not a five star restaurant but the service that I received today was beyond ridiculous and the fact that was from a manager is even more crazy, I go through the drive-through I get to buy one get one for my children all the time. My total always comes out to 840 today. They wanted Coke slushy I added two mediums on my total was 13 and some change. It didn’t sound right even with the Coke floats added on so at the window where you pay I asked the woman I couldn’t even get it out of my mouth yet and she cuts me off so I let it go cause I don’t want to argue. She has me a receipt. I go to the second window that’s where I meet. Whoever the lady was cause she refused to tell me her name and she’s holding my Coke float out the window. They were overflowing like volcanoes. Just bubbling out everywhere and she looks at me crazy cause I asked for a napkin then I turned to see that it’s overflowing in my drink order and I knew that I could not ride home without a mess With them overflowing the way they were so I asked, and she would make them you would’ve thought. I asked her. Can she build a whole new McDonald’s She rolled her eyes. I proceeded to ask her about the buy one get one for a dollar deal and she tells me that it was rung up wrong so I asked can I get my money difference? She rolled her eyes like how dare I ask her to do her job and she said well it’s gonna take 3 to 4 days since if you paid with a card and it’s only like two or three dollars. I don’t care how much it is. I want my money back when she takes my Coke floats finally still haven’t received no napkins have Coke all over my clothes have Coke all in my cupholder. She comes back and brings me two kids cups half full with Coke floats in it. I did not pay for that. I paid four dollars for two medium ones. At this point, I am so upset I don’t even wanna refund anymore. I just wanna get out of the drive-through.
She was the most rudest, unprofessional manager, and an establishment I have ever came across.
Needless to say I left unhappy did not get a refund did not get napkins and my kids got half ass filled cups just because they were overflowing and they didn’t want to just remake one. They just poured one into 2 cups stuff not cheap anymore. Nobody forces anybody to get a job so if they don’t wanna be there, they need to either get fired or find a new one.
Atmosphere: 1
Food: 1
Service: 1
Came thru drive-thru for a quick dinner for the grandkids. Staff were friendly, food was hot, service was fast, & all items ordered were available! There was a mistake made on the order, but it was corrected immediately, & with apologies offered. Couldn't ask for anything better!
Food: 5
Service: 5
Very disappointed with this visit. We ordered two cheeseburgers and a Happy Meal, and it took 20 minutes to get our food.
Back when I worked at McDonald’s, orders were expected to be out in under 2 minutes whether it was drive-thru, takeout, or dine-in. That standard clearly no longer exists here.
The lack of urgency and overall attitude is frustrating. Honestly, if robots take over someday and bring speed and consistency back, it might actually be an improvement.
I’m surprised this location stays busy and in business unless customers just have a lot of patience. Very unsatisfied. Just awful.
Atmosphere: 1
Food: 3
Service: 1
And he's going to ask for potatoes and the employees didn't wear gloves and pick up the food with their hands and that's disgusting, because you don't know what they'll touch and they
Atmosphere: 1
Service: 1
So how are y’all doing a promotion for the grinch meal. When I came yesterday I was told
y’all wasn’t doing it on Saturday so do y’all pick and choose what day’s people can buy it. I thought the meal was sold everyday now if it’s sold out that’s one thing but to not sell it is unacceptable. McDonald’s please get this together.
went to mcdonald’s today and got the grinch big mac meal first off had no grinch salt and then my big mac had no sauce on it
Atmosphere: 1
Food: 1
Service: 1
Love the fries, but it took, NO LIE, 20 minutes to get them! I did an online order, and it took 20 minutes to get them! It was a Tuesday night at 9pm!!!
Atmosphere: 4
Food: 5
Service: 3
Got my Grinch meal! It was fantastic! The grinch salt is delicious!!!
Atmosphere: 5
Food: 5
Service: 5
I was waiting to place my order at the drive-through. Eventually, I had to drive away. Plus, I never got to make my order. The car ahead of me pulled up and placed their order, and then the car in the left inner lane ordered too. While I was at the speaker, there was a long stretch of silence. When she finally resumed taking orders, she started with the inner lane again. In the end, I was able to leave without ordering anything. I don’t understand the concept of two lanes if you are not going to go back and forth. I attempted to call the store but no one answered. If you just want McDonald’s, go to another one.
Service: 1
I stopped at this McDonald's at about 7:00 on a Friday night. There were plenty of employees but everybody was moving at a very slow pace. I waited 10 minutes before I could place my order. Four different employees look around the corner and saw me standing there ready to place my order and ignored me. Nobody said anything, no smiling faces, everybody that work there look like they were in misery. One girl who was making the burgers, had gloves on to handle the food but then took her hand and vigorously rubbed her nose 2 satisfy an itch. She did not change gloves afterwards. After placing my order, I waited 8 more minutes before it was ready. I ordered a quarter pounder with cheese and the cheese covered half of the meat and the other half was off the edge of the bun. I try to be fair with these reviews, but there was nothing about this visit that seemed right.
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
The food was really fresh today
Atmosphere: 5
Food: 5
Service: 5
Great customer service,respectful and hardworking crew with delicious food. One of the top McDonald's in the area
Atmosphere: 5
Food: 5
Service: 5
Its McDonald's. They always have someone you want.
Atmosphere: 5
Food: 5
Service: 5
McDonalds in Clearwater
Me: May I have a small fruit punch no ice?
Cashier: We dont have fruit punch...
Me: OK, may I have a HiC Orange
Cashier: We dont have that either...
Me: OK, can you tell me what you DO have...?
Cashier: Everything but fruit punch and HiC Orange
Food: 5
Service: 1
Don’t ever go here. Don’t ever eat here. And don’t EVER pick up DoorDash there. I waited 30 minutes and had to cancel my order because they were literally skipping the order. Not one word was said to me by any employees. Multiple employees looked at me waiting for someone to at least speak to me and none of them even acknowledged me. I understand being busy but they just kept overlooking my order intentionally. Complete and utter waste of time. Worst McDonald’s I’ve EVER been to. The order was literally just a 20 piece by itself. For your own sanity don’t ever go here
Atmosphere: 1
Service: 1
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