Monterrey Mexican Restaurant

Best Tex-Mex in the CSRA, hands down! This place feels like home to us. We love the staff, the food and the whole experience.

Atmosphere: 5

Food: 5

Service: 5

consistantly Good!!

Atmosphere: 5

Food: 5

Service: 5

I've visited other franchises from this company but I must say I was impressed by this one!! The decor seemed fancier than the other ones I have visited, however, it's still pretty laid back. My daughter goes to Augusta University so we went to visit her and I thought we were bougie because we live in Georgia and had to go to South Carolina just to eat!!! I'm collecting my bougie points where I can okay!! ?? They have some really good deals though. I got the pick 2 for $10.50 and man I was shocked. My son's got the nachos and I must say " muy grande" very big! We all had a whole meal left to go. I spent about 105$ for 6 people. The drinks run you about 3$ a piece. My daughter got the veggie platter and it was sizzling. I made a video of that. Our waitress was really nice and the food came quickly. All in all. Good eats!!

Vegetarian options: They have veggie platters.

Parking: There is plenty of parking in the parking lot

Kid-friendliness: There were several families there so children shouldn't be a problem. They even have a kids menu.

Wheelchair accessibility: Everything is on a flat surface so it should be easy to navigate the facility.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh Guacamole

So, I really, really don’t like to leave bad reviews. I’ve got at least a decade of food service experience under my belt. I know, things happen. Mistakes are made. If I have a complaint, I leave it there. At the restaurant. Tonight though, our experience was exceptionally bad. My wife and I had a long day and didn’t want to dirty up the dishes, so we decided to go out to Monterrey’s here in North Augusta. It was far from our first time, but I believe it may be our last. We live less than a mile away, and we meet there for family dinners and get togethers often.
Again, I’m sorry, but I feel that I need to say something on principle as someone who has respect for small businesses in the foodservice industry. The owner or general manager needs to have a serious talk with the manager on duty. I have no complaints regarding my food, but the way my wife was treated was just not acceptable. We weren’t looking for a heavy meal, I ordered the shrimp tacos, and my wife ordered the papas locas with shrimp. Again, nothing was wrong with my food. My wife’s food on the other hand was not edible. The fries themselves were very over-seasoned and there were ingredients missing from the plate. Luckily, the shrimp she had ordered were acceptable, if not a bit charred on one side. We were hungry. It had been a long day. While we waited for our waiter, she ate the shrimp. I ate one of my tacos.
As soon as our waiter came to check on us, my wife asked him to take her plate. He asked if something was wrong, and my wife simply and honestly stated the truth about her meal. He offered to see what he could do. Everything up until this point was fine. My wife even offered to pay for the $3 upcharge for the shrimp. The manager, however, decided that because she had eaten the shrimp in the 20 minutes it took our server to come back to our table, that we deserved to be charged for a side of shrimp which was $10. The item she had ordered was 9.25, adding the shrimp brought it to 12.25. Instead of comping the item that was inedible, she actually added $1.50 to the cost of my wife’s meal before deducting a ‘discount’ of 1.48. My wife realized the total seemed a bit high for 1 entree and a couple of drinks and locked her card before the waiter could run the transaction. She then asked our waiter to speak to the manager who then had the audacity to rudely defend her ‘logic’ to my wife at our table. Typically when we eat here with family, we spend hundreds of dollars in an hour. The $10 is not the issue. The issue is this particular manager (who’s name I recorded in the original draft of this review, but removed out of decency) and our experience tonight. We won’t be back unless we’re forced to by family, but not without making at least a dozen other suggestions first. And as those of us who have worked in the restaurant business know, it only takes a customer having one bad experience. After that, it’s the only thing they remember about a place when someone asks them about it. Their answer becomes ‘I remember this one awful night I had there…’. Yea. I know what I’ll be saying from now on.

Atmosphere: 2

Food: 2

Service: 1

Large restaurant. I think Monterrey's is a chain but this one's menu was extensive and varied from others. Good specials and lunch specials on weekend too.

Atmosphere: 5

Food: 5

Service: 5

The service and atmosphere was amazing. Our server Johan was so nice and accommodating. I had the shrimp Tacos but they weren't good to me. He took them away and brought me a menu so I can order something else. The steak quesadilla was much better.

Atmosphere: 5

Food: 3

Service: 5

Very good food and staff, excellent atmosphere

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Taco, Steak, Cheese Dip

Delicious food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Taco

The last three times I've been it's gotten worse it's like theve change their recipes and the way they prepare the food my wife and I both felt sick within a couple hours ...I'm done won't be.

Atmosphere: 4

Food: 2

Service: 4

Excellent experience. This was my husband's,my sisters, and my first experience dining at Monterrey Mexican Restaurant. This restaurant is large - very. And, nearly every table was occupied. The volume holding dinnertime conversations
was challenged. Thus, the atmosphere didn't reach 5 stars. Otherwise, all other categories easily reached a well-deserved
5 stars. Our family plans to be routine diners at Monterey Mexican Restaurant. Special thank you to our waiter! He did not miss a beat. His service was superb. Our meals were brought to us promptly. These were as ordered and filling. Our waiter came by our table in a timely manner for drink refills and other accommodations. Having only relocated to the area 1 year ago, we are glad to find this gem!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Large Salsa for Chips, Guacamole Salad, Chicken Quesadilla, Shrimp Salad, Cheese Dip

Food is mediocre with not much flavor. We come from Colorado where you can get green Chile. Something they don't know what it is here. Service is good and attentive, restaurant is very clean.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Chicken Poblano and Chicken Enchilada

Been going for years. Always friendly & the menu has so much to choose from!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shrimp Tacos, Cheese Dip

First time there in 15 yrs. It was fantastic. Service was great. Food was excellent. Will now start going there regularly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shrimp, Steak, Cheese Dip

It's so difficult going to a restaurant where the servers can not understand English enough to get your order correct. It was finally corrected, and the server was very kind, but it just took longer to get it correct. I've eaten there many times!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Poblano and Chicken Enchilada, Taco Salad, Guacamole Salad, Fresh Guacamole, Taco, Chicken Quesadilla, Steak, Shrimp Tacos, Cheese Dip

The food was delicious and flavorful.

Atmosphere: 5

Food: 5

Service: 5