Zaxby's Chicken Fingers & Buffalo Wings

We try to give this Zaxby's another chance everytime, and every time we are reminded of how bad it is. We just had three meals door dashed. Two out of the three meals were missing all the chicken tenders. ALL of the chicken tenders. My husband got the wings n things. My husband's wings were boneless when he ordered traditional and he had no chicken fingers. My daughter's chicken tender kids meal was literally just fries with no chicken tenders. This type of stuff has happened before but usually not so much is missing. Management, you all got to do better. This comes down on you. I am surprised this Zaxby's has made it this long.

Service: 1

I had order an chicken bacon ranch fries. And it didn't have any ranch on my fries. I tried to reach out to the store to let them know but no one answered. I'm so over take out it's like people don't care anymore .And the quality of food in restaurants these days is non existent. This is the second time this location has messed up my order. I will not be returning.

Food: 1

This Zaxby’s has been here for a long time and it seems as though the wait get’s longer. They continuously bump tickets and have over 5/6 cars pull up and pull into curbside from the drive thru. They definitely need to do better about this because it happens everyday all day.

Atmosphere: 4

Food: 3

Service: 2

I went for a refund and I came to the wrong Zaxby because the app said this was the store .. I had to call police to get refund.. then the manager was rude and laughed when she figured out I was at the wrong store the whole crew laughed… I was upset and angry then the manager was like she was the only one I can talk too.. the crew in management was unprofessional…

I just went thru through the pickup line.
No wait. Exceptionally fast. Bag was given to us at the window like it was someone's leftover order. And evidently it was.

When you go to Zaxbys you expect a little wait...a couple minutes for them to put your order together but this food was given to me so fast, even before she gave me my card back, like it was saved from the previous night. My son noticed too and said 'wow, that was fast'.

The wings weren't warm. They were cold in spots. The fries were barely warm. Just awful. I told my son I hadn't been there in a while now I know why.

I tried calling but no answer.

It wasn't worth wasting my time to go back and complain when I can write a review.

This wasn't a mistake, this was intentional bad service.

Food: 1

Service: 2

I ordered a wing and thing meal with Tongue torch wings and extra seasoning on the fries. Wings had no sauce looked liked the wings had been sitting barely had fries with the extra seasoning. For the price of food the quality was poor not fresh nor hot.

Atmosphere: 2

Food: 1

Service: 2

Great chicken.

Atmosphere: 5

Food: 5

Service: 5

When I use to go there all the time, that store was packed and had lines at the drive thru. I was shocked this time. At 6pm on Saturday night I was the only person in there and 1 car at the drive thru!!!!! At that point I figured that the staff was poor, because Zaxby;s has great fries and chicken. I got the food to go and when I got to the house the chicken was still hot and fresh. But, the lazy staff served stale dry fries that had the texture of yesterday's left overs. The owner needs to be removed as this can't be something new when there is no one in the store.

Atmosphere: 4

Food: 2

Service: 4

This place is a joke, I ordered a kickin chicken meal that had very little ranch and maybe a couple drops of hot sauce on it. Then they gave me a ranch to go with my fried cheddar bites instead of marinara 🤢.. So I decide to call first to give some feedback and not write this bad review, but after calling multiple times and getting an answer, here's my bad review.. No wonder chic-fil-a is the king of fast food chicken.. Do better zaxby's

Food: 1

Service: 1

I can't say that I've ever done this before but this was a different experience this time... I park in the parking lot, I get out, there's two employees standing in the parking lot talking with each other cussing and just bad mouthing people that work here bad mouthing their jobs and what they had to do by themselves, but cussing and being EXTREMELY loud, not respectful to all the customers coming in and out nor sitting in drive-thru. I walked in the restaurant SMELLED ABSOLUTELY HORRIBLE!!!
There seem to be plenty of employees, but the wait was crazy. The young lady at the counter that took my order was extremely nice she was doing her job wonderfully I wish I could spell her name I can't even pronounce her name because she told me what it was I asked her there was another lady working the drive-thru packing orders and we asked her a question to help a little girl with a sauce and you would have thought she was in another world somewhere like she looked at me like I was an alien and I swear she was extremely high!! The only reason why I didn't turn around and walk out was because my daughter is in the hospital and I needed to grab her something to eat on my way.

Atmosphere: 1

Service: 3

The food is always hot and fresh. We were served very quickly. The staff was friendly.

Atmosphere: 5

Food: 5

Service: 5

I decided to stop by to get some food tonight. Service SUCKED!!! The young lady at the window was VERY RUDE AND SNAPPY. She kept getting our order wrong and was very unapologetic. I was going to visit again but I will never come back to this location ever again.not
professional at all!!!

Atmosphere: 1

Food: 1

Service: 1

Workers screamed and yelled at me to pull up while i waited for my change saying that I was affecting their timers. It is NOT the customers problem that corporate puts you on a timer.

Atmosphere: 1

Food: 4

Service: 1

absolutely LOVE this store. the staff was amazing very quick and kind. the food was amazing and well cooked and the fries WERE GREAT! this is beyond the best zaxbys i’ve been to and i will be returning!

Atmosphere: 5

Food: 5

Service: 5

Staff were friendly. Food was delicious and hot. Overall a good experience and I will be back.

Atmosphere: 4

Food: 5

Service: 5