Basil Thai Cuisine - Park Circle

Most weekends we would order take out from basil park circle, we had so issues, we stopped ordering from them. Our youngest daughter was home for thanksgiving and were deciding what to eat- she insisted on basil based on all the times we have enjoyed it. Well, tonight, more of the same, delivery came no rice for the main courses.
Goodbye Basil, not sure what has happened, but we are done.

First time.......Yes, I will be back again.

Atmosphere: 5

Food: 5

Service: 5

Sitting here right now. Waiting over an hour for pad Thai and stir fry. Kitchen is a mess. Server said they haven’t even started making it yet. Cancelled the order. Will never come back. Pho was great tho.

Basil Park Circle is a case study in gross mismanagement. The place has everything going for it: prime location in the heart of Park Circle, authentic, fresh and affordable food, and a front of house team who is eager to provide a pleasant experience.

Sadly, the restaurant has been completely overrun by Uber Eats , Door Dash, etc., and now primarily operates as a ghost kitchen. Good luck getting a traditional takeout order, as the kitchen won't even start to cook it until an hour after you place it.

If you cancel your order, the restaurant will still charge you, and it will be up to you to call them back and ensure you get a refund. This has happened to us more than once. Even then, you will be lucky if they don't accuse you of fabricating your story and requesting a refund in bad faith.

Worst of all is the poor teenage hostesses who have to deal with the chaos at the door. Between sleeveless Uber drivers, hungry takeout patrons, and dine-in customers who just want to find a seat, I have never seen real management up front. Instead, it's always these good-intentioned but powerless teenagers who have been placed by management in an untenable position.

I have sworn off Basil on multiple occasions, but this last one was for good. My recommendation to management: limit your door dash and uber orders, focus on the people ordering from you directly, and find a better way to manage your kitchen and front of house.

Atmosphere: 2

Food: 3

Service: 2

First of all Annie was fantastic and attentive!!! The food was beyond my expectation!! An absolute must if you’re in the area!

Food: 5

Service: 5

Literally the most expensive and skimpiest curry I have ever had. I ordered pick up. One of my favorite foods is curry. I used to live in Thailand and it reminds me of home. The curry I got here was less than 8oz of broth. I legit didn't even use the rice because if I had it'd just be rice with a drop of curry broth. The worst part is this is the most expensive curry I have purchased in Charleston. Save your money and go anywhere else.

Atmosphere: 1

Food: 1

Service: 1

I hate to leave a negative review, however, my experience at Basil last night was so terrible that I feel compelled to do so. It was extremely busy and they were clearly understaffed, so my party and I were trying to give them some grace and be patient, however it took over an hour after ordering drinks to even get the drinks, two of which were never delivered (2 canned beers, 1 bottled beer and 1 glass of wine). The food took over an hour as well, and they didn’t bring it all out. In fact, my meal was never brought out. They didn’t deliver any rice with the curries. We had to ask 3 times to various people before finally one bowl of rice was brought out, by which time the curry was cold. We ordered soup for the table that was served in a metal carafe type thing which was dropped off without any spoons or bowls. We had to wait for someone to come by and specifically ask for bowls (not sure how they thought we were going to eat the soup?) We didn’t complain and simply asked that they made sure to not charge us for the food/drinks that were never brought out. Not once did anyone apologize or try to reconcile for the disaster of a dinner. I certainly wouldn’t expect any free food or anything, but I would, at the very least, expect an acknowledgment and apology for the clear mistakes and awful service. 0/10 would recommend. Wish I could give some positive review for the food or something but I never received my meal so…

Service: 1

The food isn't as good as it was at the one on King St. Guess I'll have to find another place for Basil Duck

Atmosphere: 5

Food: 4

Service: 5

Amazing service and incredible food!! Would highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Very mediocre Thai that is mostly dumbed down. The Thai Beef Salad is more like a typical salad with a Thai dressing that was heavy on the fish sauce. The Spring Rolls were mostly rice noodles and some small bits of shrimp. If you like real Thai this isn’t the spot.

Atmosphere: 3

Food: 3

Service: 4

Pad Thai was excellent. Red curry shrimp was chicken brothy. The brown rice was excellent. The water did not taste filtered. The waitress never came back after she served the food.

Atmosphere: 4

Food: 4

Service: 3

OK! This place is amazing, me and my spouse were just popping by to place an order to go but ending up sitting down. The waitress Savannah was lovely, we had a great conversation (glasses are the cutest,) with her … even when we forgot the steamed dumplings had pork *we do not eat* and we ordered/replaced with the stuffed shrimp. A1 I mean the flakiness was gorgeous, color and even the taste. The sauce was splendid, I got really excited lol I wanted to order more. Ok sorry. Our entrees were the sweet and sour (beef gf) and basil (beef gf.) I looooved the Basil, the juice and the amount was more than expected and after a long day of work it was filling. My spouse enjoyed the sweet and sour, he said he just couldn’t stop eating it and also that’s definitely what it felt like for me too. ❤️ Please go here, we enjoyed it.

Atmosphere: 5

Food: 5

Service: 5

Super consistent food and service. Savannah the bartender, rocks!

Atmosphere: 5

Food: 5

Service: 5

I love Basil!! It’s my favorite Thai restaurant ever it’s so good n tasty. I’ve eaten here countless of times and it’s always so delicious. Every time I go the food is always fresh and cooked perfectly. All their food is made with high quality for sure. I am absolutely obsessed with their fried egg rolls they are the best I’ve ever had. Everything on the menu is so good you can’t go wrong. I also love that they can make your food spicy if that what you like. My favorites are the spring rolls, stuffed shrimp, fried wontons, chicken satay, larb, Tom Kai Gai soup, pad Thai, basil chicken, Barramundi shrimp/fish, basil chicken, masaman curry there are just so many amazing dishes. I would 100% recommend this place and it’s one of my favorite restaurants in Charleston hands down!!! ⭐️⭐️⭐️⭐️⭐️ 5/5

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Rolls, Veggie Fried Rice Spicy Thai Special, Banana Ice Cream Thais Desert, Thai 75, Fried Wontons, Super Veggie Coconut Soup

This is the 2nd time in a row my order was not correct.

Atmosphere: 4

Food: 2

Service: 2