Jersey Mike's Subs

First time coming to this Jersey Mike’s on Dorchester Road, and I have to say the service stood out just as much as the food. Isaac, Ruby, and Shai were amazing—super friendly and made the whole experience feel welcoming. The subs were the bomb, and their chili is the bomb too. Highly recommend this location if you want great food and even better service.

Atmosphere: 5

Food: 5

Service: 5

Went to Jersey Mike's this past week ordered my food came home to enjoy our food with my family. Needless to say shortly after my wife and daughter was finished with there food became deathly sick. They ordered there salads one with steak and my daughter had chicken that was both cooked on there grill. It was within a hour after they ate there salads that they both started not feeling well stomachs started hurting and was throwing up. This is day number 3 and they both are still not 100% body aches and pains head aches and are now just able to keep food down. And I know what ya'll are going to say how can blame Jersy Mike's for this... This was the only meal we had that day. We skipped breakfast and only ate lunch and our choice was Jersey Mike's and it was a bad one. Will never eat at this place again. If there was a place for a zero rating I would have put that instead. Think that they need to clean there grills more they once a day. Keep there business clean and floors swept....

Atmosphere: 1

Food: 1

Service: 1

I watched an apparent manager/shift lead degrade and be mean to her coworkers in front of customers and other staff. The same person also messed up my order, and allowed the placement of chemically-coated receipt paper onto my sandwich. Longtime customer of JM’s, but quality at this location has gone downhill and they won’t see me again without a major change. If any upper mgmt is curious, this happened the date of review

Atmosphere: 1

Food: 1

Service: 1

First, I watched the worker put new lettuce in the bin, then take the old brown wilted lettuce and put it on top. These sandwiches are quite expensive, yet they barely put any meat on the sandwich. One thin layer of turkey. You used to get a nice hardy sandwich from Jersey Mikes, but not any more. I do find that different locations make sandwiches better than others.

Food: 3

Service: 2

Only rating a 3 so maybe this review will be read. The food is amazing and the service is wonderful. Ye restaurant is clean.
My only complaint is why in the world are there no knives available for customers. My husband and I eat at this location at least once a week and because of a gluten allergy, I order a tub. It is impossible to eat an Italian tub without cutting it up. Unless
I use two forks. I bring my own knives which I should not have to do.
I think maybe the manager and owner should try to eat an Italian sub without a knife and see how it works.
Every other location we frequent has knives. I can’t possibly be the only customer who needs a knife for a salad.

Atmosphere: 5

Food: 5

Service: 5

Bad customer service

Love it! The best!

Order a giant 56 with extra meat and mikes way. Only added the extra meat and lettuce and tomatoes no juices or spices

Bread stale as hell! Listen to the video I uploaded for proof. The girl working there acted like she was rationing off the toppings on my sandwich. One dam scoop of mayo so i told her to add more. 3 banana peppers in the middle so I told her to add more smh very bad experience today.

New location, it was clean and well organized. Subs were good as always!

Atmosphere: 5

Food: 5

Service: 5

Not particularly clean or organized. They didn’t start preparing the hot sub until I was already checked out on the cold sub. I asked for my Italian to hold prosciutto and replace with extra capo but got neither so they charged me for an Italian but got ham only. The Philly cheese was definitely not a Philly. First time and last time.

Atmosphere: 3

Food: 3

Service: 3

Unprofessional

Special treatment and fast service

Atmosphere: 5

Food: 5

Service: 5

A lot of people working but service was slow and info was not being passed from staff to staff.

Mr. Issac really is the epitome of customer service! I love Jersey Mikes! I ordered a sub here and a dasher stole my food (this isn’t Jersey Mikes fault whatsoever) however Mr. Issac made sure I was taken care of and rectified the situation when it wasn’t the stores fault. Thank you so much! Acknowledging the customers feelings is a big thing for me and that’s what he did. However he went above and beyond really made sure I was satisfied. Thank you.

Atmosphere: 5

Food: 5

Service: 5