Rascist staff, assistant manager came up and took my cupon off of my order. Then said something to the manager so I could get my two dollars back. Then manager wanted to joke around and talk about charging me 2 dollars for ketchup. Some of the worst customer service I have experienced at any resturant. Then the manager and assitant manager poked fun and made jokes about it behind the counter. Whoever the francise owner of this restuarnt is should feel embarassed for this poor representation of wendys.
Atmosphere: 1
Food: 1
Service: 1
DriverBrothersLLC
The Best Grilled Chicken Wraps Ever!!
Atmosphere: 5
Food: 5
Service: 5
Derrick Williamson
Way to SLOW
Atmosphere: 1
Food: 3
Service: 1
Jamie Johnson
Ordered my food at the kiosk. After waiting for 10 minutes, I was informed that they were unable to fill my order as they were out of items. The manager was also not able to refund me my money. He didn't know how. I was told that I could come in the next day and they would refund me then. However the daytime manager informed me that day that he had no knowledge of the issue and couldn't give me a refund either.
Atmosphere: 3
Food: 1
Service: 1
Audra Linger
Asked for a burger with ketchup. Pickles and onions. Received mayo, tomato and lettuce. Fries cold. So o plaid over $10 for a drink. Awesome 👌
Atmosphere: 1
Food: 1
Service: 1
Shakayla reed
Says open till 2am but came at 10pm and nobody was taking orders . Let’s change the hours
Atmosphere: 1
Food: 1
Service: 1
Kay 2
I’m really not this kind of person but the consistent, horrible service that we get at this Wendy’s is really upsetting. On this specific experience. I sat at the drive through for 5 minutes waiting for someone to take my order which was a mobile order anyways. After never receiving a response I pulled up to the window where two employees looked me in my face, never greeted me, or took my order. They stood there scrolling through instagram on their phones after looking me in my eyes multiple times. After almost 10 minutes of waiting at the window to even be acknowledged I came into the restaurant. Even in the restaurant I was not greeted and I had to raise my voice over the counter for someone to acknowledge me. After finally telling them my order they stood around saying that it wasn’t ready. I waited I don’t even know how long just for them to tell me that the order had been ready at the drive through. Throughout this time period multiple people who had mobile orders came in due to the lack of service at the drive through. After my order was finally received we were not offered an apology, anything for consolation and our order was just set on the counter with no acknowledgement. I know it’s my fault because I always come back but it’s unacceptable
Atmosphere: 1
Food: 3
Service: 1
Jessica Nichols
Best Wendy's I'll been to,,, when ever I'm in rock hill I make sure I stop there to get me an my kids some food!!!
brittany mixson
Don't drink the coffee I can't get off the toilet. Smh
Atmosphere: 5
Food: 1
Service: 5
Jimmy S
Slow AF. Haven't been to Wendy's in several years and wanted a 3 small Frosty's. Was told to wait before ordering at the drive thru and was still waiting 10 minutes later. Left and will not be back. Surprised this wasn't part of the 140 underperforming locations that were shutdown.
Fast service! Low Carb friendly , no issue getting a Baconator with lettuce as the bun instead of bread. Would certainly stop in again if in the area.
Atmosphere: 5
Food: 5
Service: 5
Howard Coston
The triple burger is always my choice of selection along with the curly fries.
Atmosphere: 5
Food: 5
Service: 5
N. Samantha Johnson- Simpson
Service was very slow. Seemed to be 1 worker working drive thru. Multiple cars left bc the wait was very long just to place an order.
Atmosphere: 2
Food: 5
Service: 1
Mi-Chelle Caldwell
I haven't been to Wendy's in years so i decided to stop and get the 4-pc.chicken nuggets; cold, stale and burnt; never again...smdh
Pure trash...
MiChelle Caldwell
I haven't been to Wendy's in years but went to get me a lil 4-pc. nuggets that was supposed to be spicy; was not they were burnt and cold as hell; no more...
Rascist staff, assistant manager came up and took my cupon off of my order. Then said something to the manager so I could get my two dollars back. Then manager wanted to joke around and talk about charging me 2 dollars for ketchup. Some of the worst customer service I have experienced at any resturant. Then the manager and assitant manager poked fun and made jokes about it behind the counter. Whoever the francise owner of this restuarnt is should feel embarassed for this poor representation of wendys.
Atmosphere: 1
Food: 1
Service: 1
The Best Grilled Chicken Wraps Ever!!
Atmosphere: 5
Food: 5
Service: 5
Way to SLOW
Atmosphere: 1
Food: 3
Service: 1
Ordered my food at the kiosk. After waiting for 10 minutes, I was informed that they were unable to fill my order as they were out of items. The manager was also not able to refund me my money. He didn't know how. I was told that I could come in the next day and they would refund me then. However the daytime manager informed me that day that he had no knowledge of the issue and couldn't give me a refund either.
Atmosphere: 3
Food: 1
Service: 1
Asked for a burger with ketchup. Pickles and onions. Received mayo, tomato and lettuce. Fries cold. So o plaid over $10 for a drink. Awesome 👌
Atmosphere: 1
Food: 1
Service: 1
Says open till 2am but came at 10pm and nobody was taking orders . Let’s change the hours
Atmosphere: 1
Food: 1
Service: 1
I’m really not this kind of person but the consistent, horrible service that we get at this Wendy’s is really upsetting. On this specific experience. I sat at the drive through for 5 minutes waiting for someone to take my order which was a mobile order anyways. After never receiving a response I pulled up to the window where two employees looked me in my face, never greeted me, or took my order. They stood there scrolling through instagram on their phones after looking me in my eyes multiple times. After almost 10 minutes of waiting at the window to even be acknowledged I came into the restaurant. Even in the restaurant I was not greeted and I had to raise my voice over the counter for someone to acknowledge me. After finally telling them my order they stood around saying that it wasn’t ready. I waited I don’t even know how long just for them to tell me that the order had been ready at the drive through. Throughout this time period multiple people who had mobile orders came in due to the lack of service at the drive through. After my order was finally received we were not offered an apology, anything for consolation and our order was just set on the counter with no acknowledgement. I know it’s my fault because I always come back but it’s unacceptable
Atmosphere: 1
Food: 3
Service: 1
Best Wendy's I'll been to,,, when ever I'm in rock hill I make sure I stop there to get me an my kids some food!!!
Don't drink the coffee I can't get off the toilet. Smh
Atmosphere: 5
Food: 1
Service: 5
Slow AF. Haven't been to Wendy's in several years and wanted a 3 small Frosty's. Was told to wait before ordering at the drive thru and was still waiting 10 minutes later. Left and will not be back. Surprised this wasn't part of the 140 underperforming locations that were shutdown.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast service! Low Carb friendly , no issue getting a Baconator with lettuce as the bun instead of bread. Would certainly stop in again if in the area.
Atmosphere: 5
Food: 5
Service: 5
The triple burger is always my choice of selection along with the curly fries.
Atmosphere: 5
Food: 5
Service: 5
Service was very slow. Seemed to be 1 worker working drive thru. Multiple cars left bc the wait was very long just to place an order.
Atmosphere: 2
Food: 5
Service: 1
I haven't been to Wendy's in years so i decided to stop and get the 4-pc.chicken nuggets; cold, stale and burnt; never again...smdh Pure trash...
I haven't been to Wendy's in years but went to get me a lil 4-pc. nuggets that was supposed to be spicy; was not they were burnt and cold as hell; no more...
Atmosphere: 1
Food: 1
Service: 1
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