Bruster's Real Ice Cream

My son started working at the Eastside location at age 14. This past week he realized he couldn’t get on the app to see if he was working, he called his boss Matt and shift lead Chris to inquire why and heard nothing. Given the history of poor communication with management he text his boss asking if he still had a job and received a generic message saying “thanks for your service but we are letting you go.” He had been there for just shy of 4 years. There was no indication that his job was at risk, he shows up for work early, he is a great kid (painfully quiet) but a good worker all the same. Had he been given any sort of feedback he would have complied however that wasn’t the case. It is unfortunate, in a world where people are so quick to cry “people don’t want to work” this place would rather let loyal workers go out of fear of speaking to them….

Chocolate ice cream is ok there is a slight after taste but stores don't carry real ice cream anymore so it will due.

Atmosphere: 3

Food: 3

Service: 3

Best ice cream ever!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle

no customer service at all...waited 15 minutes at the window...wanted to sit down and enjoy

Atmosphere: 1

Food: 1

Service: 1

Even though I like Sonic's blast and I once thought there was no difference between them and Bruster's. I can say I was completely wrong. I just had a Reese's blast at Bruster's and I was tasting big chunks of Reese's down to the last bite. There's definitely a major difference.

The only negative thing is there needs to be more shaded sitting areas

Atmosphere: 4

Food: 5

Service: 5

I order the same thing every time. A banana split with no whipped cream, cherries, pineapple or pretzel stick. Usually it's right but today it tasted different they left off my chocolate syrup. So disappointed I have been craving this for a week and for it not to be right just makes me sad ?

Food: 2

Service: 4

Recommended dishes: Banana Split

The ice cream is so fresh, creamy and flavorful. The help was friendly and efficient. Thanks for a great experience ?

Atmosphere: 4

Food: 5

Service: 5

They will close early with you in the drive through and when you ask to speak with the manager she makes excuses and refuses to serve you even though technically they were still serving customers at the walk up window

Atmosphere: 3

Food: 5

Service: 1

Yes the wait in the drive through is kinda long , but a little patience to get some great ice cream is worth the wait. It was very good and I didn't know they had vegan options as well.

Atmosphere: 4

Food: 5

Service: 4

Very skimpy! I guess the motto is charge more give less. I received more whipped cream than I did ice cream.

Food: 1

Black raspberry milkshake was awesome

Atmosphere: 5

Food: 5

Service: 5

Tasty ice cream. Sat outside and listened to their Christian radio station. Not a follower of their beliefs so not sure why I had to be subjected it.First time, probably won't go back.

Atmosphere: 1

Food: 5

Service: 5

Always polite order is always right fast service and the best part for us is they have delicious non dairy options for me kids who are both lactose intolerant

Atmosphere: 4

Food: 5

Service: 5

Yummy ice cream!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Waffle

I love getting notifications when my favorite ice cream is in stock.

Atmosphere: 3

Food: 5

Service: 4