Firehouse Subs Pine Street

Very easy to order on app and pick up at drive thru window.

Able to seamlessly customize our order

We walked in and stood in the wrong place to be in line. They didn’t tell us where to go and no one really even looked up. Once we ordered take out, it took 30 minutes, and no one was even eating in the building.

the food was served fast, with a smile, and as always great tasting.

Ordered on App was easy and sub was ready when I got to the store.

Employees don't speak, just look at you. Rude, unprofessional. One Employee went and laid her head down at the table since no one was there. I'd hate to be the owner of this restaurant. The past 4x I've been here same experience. Will never go back. I'll drive 20 more mins to the other firehouse.

But ,what has it come to 16 Dollars for a large sandwich please , how can you stay in business at excalating prices, no Way

My steak sub was soggy and wasn't very good. I asked for toasted, but it wasn't.

Great food at a fair price.

First off the establishment was filthy smelled like urine when walking in. Water or some substance was all over floor. The drink machine did not work and was filthy even if you wanted to get just ice.
The Christmas parade was about to start so we were kind of in a rush to get out of the traffic and decided to still give the food a chance. I order a turkey and cheese sub a drink chips and a brownie. The young lady taking order said drink machine was not working so she went to the back to retrieve a coke soda bottle. I received my sub order and once I arrived home which didn’t but take less than 10 minutes from establishment, my sub bread was extremely soggy and sloppy. My sub should not have been that wet as if it was sitting on water. The sub was disgusting and I could not eat it after a few bites. I did not drink my coke bottle until the next day and when going to open the soda it appeared to have been open already. The seal was already broken on the bottle. I will not visit this establishment ever again unless there’s major changes.

Great sandwiches and fast service!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Smoked Turkey Sandwich, Firehouse Smoked Turkey Breast Chopped Salad, Jamaican Jerk Turkey Large, Turkey Bacon Ranch on Wheat

Stay away.

30 minutes to get our food. 3 staff members, all moving like they were underwater. When we entered, one staff member was with her head down on the table playing on her phone on her lap while two others were behind the counter, four customers already waiting for their order. One man ordered and ten minutes later was told they did not have the meat for his sandwich, so he chose another. Our food came up, and a man who had been waiting before we arrived finally left, at first requesting a refund but then giving up and leaving to get back to his job, no food and no refund, because of the sloth speed. The man who had to change his order finally did the same, leave with no food and no refund. In this time, the staff member who had been head down moved to the cash register, where the head was again resting sideways on the wall while phone play continued.

The food was ok, prepared as ordered, when we finally got it, but this crew was in such slow motion and so unresponsive that the atmosphere was uncomfortable and extremely unwelcoming.

Atmosphere: 1

Food: 4

Service: 1

I'm not one to write any bad reviews. Normally, I would just keep them to myself and decide that I will not go back to a certain establishment.

With that being said, I look at all the previous reviews after my purchase at this Firehouse location, and feel like this needs to be addressed again. It's been an issue for quite a while based off the reviews, and doesn't seem to be getting addressed.

There has been much feedback regarding soggy bread. I got a steak & cheese sub with combo to-go ($16.09 with a $2 tip). The bottom part of the bun was so soggy and mushy from either the extreme amount of mayo or the very cold steak. I'm not sure how long the steak was heated up for, but it must have been frozen before they put it in their microwave. There were still very extremely cold pieces of meat when I tried to power through eating the sandwich after removing the bottom bun. The amount of mayo on the bun could have been enough for 2 or 3 more sandwiches.

Take this information for what it is worth, and sorry for having to leave a bad review. I feel like the soggy bread is one of the common denominators for bad reviews in the past 6 months, and wanted people to know.

Atmosphere: 2

Food: 1

Service: 1

Disappointed! We ordered online and set our pick up time for 5pm. We got there 5 mins earlier and our order was already to go. When we got home our toasted subs were already cold. Three our of subs were suppose to have bacon, they each had a sliver of a piece. We asked for the pickles for each sub and got none. There was no one inside the restaurant or in the drive thru.

Food: 2

Service: 1

It was good,I payed for chips drink and sub .I got the sub and chips,they were out of soda,nothing but tea which I don't drink.but it was when very one was shut down .but they should had told us when we order there was no soda,I wasn't the only one that was disappointed. But I understand, they were busy ,but still payed more then I should of if I was told there wasn't nothing but tea

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Firehouse Sub, Italian