Firehouse Subs Dorman

Great place staff was very interactive. The manager of our young guy was very interactive and never stopped moving if he wasn’t helping with the orders, he was ensuring that the place looked neat tidy and clean.

Atmosphere: 5

Food: 5

Service: 5

The food made my son nauseous 🤢 Sandwiches were made too heavy handed... 2 veggie sub meals cost over 40$... Chyyylle 😒

Atmosphere: 3

Food: 1

Service: 3

I wish I could give this business no stars they don’t even deserve for me to give them a star to write this review. I tried to place an order online but it was 30 minutes before they closed. So I had to place it over the phone the guy that answered told me I couldn’t place an order of 5 subs over the phone. I asked when did this take place cause I have ordered over the phone several of times. He said if someone took it before they shouldn’t have so I told him I would call the manager then he changed his mind. When we got there they couldn’t figure out how to use my points for one of the subs. Which I gave him my phone number and the scan bar and he still couldn’t figure it out. Finally got home took a shower before eating then went through the bag no sub boxes had no numbers on them telling which is which all it had on there was grease all over. So I personally had to check all subs one out of five subs had no mayo well of course all subs had mayo. One of the medium subs was supposed to have been a club well it wasn’t it was a turkey sub. I knew they was closed already called the next morning on break asked for a manager and spoke with Kyle and he said he will remake the two subs but I had to come within three days. So I told him I would just come back tomorrow then. I really didn’t want to eat subs two days in a row but since he said that I only had three days I said let me get them before something else comes up. I called today asked for Kyle the same one I spoked to and he said well about that me and my boss looked at the camera and the subs was done right. I told him no they wasn’t why would I lie about food. I’m very confused cause I never have given broke vibes I’m definitely not rich but I’m not poor either. Everything in this economy has gone up and if I pay one dollar for something I want it done right. I can’t come there and get nothing for free and I don’t want nothing for free all I wanted is for my food to be right. I work hard for every dollar I have so I’m not just going to give it away. I have had issues with this business several of times and have spoken with the Gm before. Kyle gave me her number what of course she never answered then started sending me to the voicemail. It’s ok I see how yall treat paying customers I will now drive to the other side of town if I want a sub. They need a whole different team in there starting with management. I said this to say go to another Firehouse cause you want get what you ordered here and will get treated badly after you have paid your money.

Atmosphere: 1

Food: 1

Service: 1

Why is your store closed at 840?

Atmosphere: 1

Food: 1

Service: 1

Fast service; friendly staff; accurate order

Atmosphere: 5

Food: 5

Service: 5

For starters and most importantly,customer service was super fantastic! I purchased two subs one small for myself and one footlong for my uncle & his friend. I had a veggie sub & when I tell you that it was the most perfect sub made that I’ve had which includes 4 other FHs in the surrounding area. That would be Boiling Springs,Pine St, Gaffney & Duncan SC. All the ingredients were perfectly applied just so spot on,the bread was perfectly toasted and it was perfectly wrapped and packed with that being said thanks to the manager Tyler as well as the other two young men that prepared my order. Perfection at its best! Go on over to Firehouse on Blackstock Rd in Spartanburg & enjoy yourself the perfect veggie sub on whole wheat. My uncle said his was gooooooooood too!

Paid $15 for a large hook and ladder with a lot of lettuce, 2 tomatoes, 1 layer of turkey and 1 layer of ham. It’s not the firehouse I remember. I guess when you have enough money in your account you just stop caring. Maybe that’s why the firehouse restaurants are all empty now. I would not recommend this restaurant at all. The employees care more about talking on their cellphones than making the sandwiches correctly. This sandwich was worth about $2.50.

Did not meet my expectations?? It’s best not to response with that dumbass response. I’m sure you are sorry.

Atmosphere: 1

Food: 1

Service: 1

Its sad that its not worth even going out to eat anymore and deal with employees that can't be bothered with doing the job they get paid for without attitude...

Atmosphere: 1

Food: 3

Service: 1

Not sure anyone else experience? I have ordered twice for delivery. Highly disappointed, smoked turkey sub was a joke on turkey portion of lucky maybe 2 ounces and I mean lucky it was 2 ounces for a medium size sub .
First time I ordered for delivery found hair in one of my subs . So needless to say I am done with this place.
Firehouse missed the call twice.
Sorry but not sorry. Just warning others of the horrible experiences I have been through.

Food: 1

Service: 2

Took over an hour to make 3 subs and still got the order wrong

Atmosphere: 4

Food: 3

Service: 1

Went by the store to order dinner.No one is in the store.And some little punk kid tells me they're too busy to take my order

Atmosphere: 3

Food: 3

Service: 1

Great Service and Food . I would Recommend the Subs to All My Family and Friends.. Thank You

Food was great and service also.

WORST SERVICE. The staff showed the upmost disrespect to my group of 6 who was patiently waiting in line to order our food. We had no problem waiting until an employee raised her voice at us yelling that it would be some time until she could serve us. The attitude and disrespect was not needed and we left.

Very nice people