They need to fire the entire night shift crew at the Hillcrest location in Spartanburg. They are very rude and unprofessional. They also will tell you that they are only doing doordash or uber eats orders when you pull up to the drive-thru. They hang out outside and look very frustrated when you pull in as if they don’t want to do their jobs at all. If I could give zero stars I would have. Don’t waste your time.
Michael Miller
Ordered a basic taco pack. They proceeded to clear small orders inside and clear the drive through before making my 12 basic tacos! In total I waited 38min. For a order I could've make in 3min.
Joshua Nix
I usually like taco bell. However, this location does not have good customer service. Drive thru was down? Not sure what that means. Speaker was working. I was told to pull around and come inside. Why? If the speaker wasnt working, then take my order at the drive thru window. But the speaker system was working... What difference does going inside make? Still having to ring up my order through the pos...
Evan Durham
Picked drive through pick up n the app and they still made me come inside to pick up my order. Whats the point of a choice if I have to go inside no matter what I choose? Staff was busy on their phones and took forever to give me my order. Wouldn’t come here.
kiimber P.
Instead of talking for 15 minutes and taking 20 for an online order placed... actually work you can gossip when you get your orders done.....
Lauren Howard
Today is the third time I have gotten refrigerator-cold meat in my food making it basically uneatable
Kimberly O'Neill
We went to the drive thru but this staff is excellent. We had to wait just a couple of minutes for our food but it was fresh and the lady joked around a bit. We will be back!
Amanda Manley
I've always been rude people serving.
Mark W.
What supervisor allows for their staff to pre-make tacos and nachos so when someone comes through the drive-thru during slow hours all they have to do is throw it in the bag! $20 wasted. Do not go here around 10pm on Sundays! All of it was soggy! Done with y’all!!
I'yonna Fields
I came to the drive thru ordering a supreme box & 3 DLT supremes. When I got to the window I asked if I could make my tacos a combo instead. They weren’t making anything extra besides a drink. My tacos were in fact not supremes so I went in with my receipt and told them my tacos were not correct. The ladies, Nicole and some other girl on the line had an attitude about that. They didn’t make my tacos a combo, and were mad they had to remake my tacos. If you got it right the first time this wouldn’t have been a problem. I have worked at this exact taco bell for about 2 and a half years & HAVE NEVER ACTED LIKE THAT WAY TO A CUSTOMER EVEN IF I MADE A MISTAKE OR DIDNT.! Very much unacceptable behavior.
The staff at this restaurant needs to be retrained. There is no way the right portions are being used, especially when I ordered extra lettuce and added jalapeños. The image posted is a crunch wrap. First couple bites were literally nothing but tortilla. There is no coast to coast being used to ensure the food is spread. Nor was there extra anything on there. Hardly any ingredients were used. And considering how much they charge, and the fact that I paid for extra ingredients knowing that they never put enough food on there and it still wasn’t done. Do better Taco Bell. Retrain your people and make your food right.
Please also note: it really depends on what staff is there. But on this day 12jan2025 at around 7pm, the staff obviously didn’t care.
Quinn Park
Said they were open till 3 am both on google maps and the sign out front but they completely closed up the dining room 3 hours before they supposedly close, maybe don't say you're open till 3am if you're not actually open till 3am
Jonathan Blackerby
If u got me to stop eating and make a review u no something’s up. They were busy. I had a big order and everything was perfect. All the food was right. Came out in a reasonable time. And staff was excellent. Owner give props to everyone who worked tn.
Kim Mccollum
This one is my favorite Taco Bell 🔔 😋 food and staff are wonderful
They need to fire the entire night shift crew at the Hillcrest location in Spartanburg. They are very rude and unprofessional. They also will tell you that they are only doing doordash or uber eats orders when you pull up to the drive-thru. They hang out outside and look very frustrated when you pull in as if they don’t want to do their jobs at all. If I could give zero stars I would have. Don’t waste your time.
Ordered a basic taco pack. They proceeded to clear small orders inside and clear the drive through before making my 12 basic tacos! In total I waited 38min. For a order I could've make in 3min.
I usually like taco bell. However, this location does not have good customer service. Drive thru was down? Not sure what that means. Speaker was working. I was told to pull around and come inside. Why? If the speaker wasnt working, then take my order at the drive thru window. But the speaker system was working... What difference does going inside make? Still having to ring up my order through the pos...
Picked drive through pick up n the app and they still made me come inside to pick up my order. Whats the point of a choice if I have to go inside no matter what I choose? Staff was busy on their phones and took forever to give me my order. Wouldn’t come here.
Instead of talking for 15 minutes and taking 20 for an online order placed... actually work you can gossip when you get your orders done.....
Today is the third time I have gotten refrigerator-cold meat in my food making it basically uneatable
We went to the drive thru but this staff is excellent. We had to wait just a couple of minutes for our food but it was fresh and the lady joked around a bit. We will be back!
I've always been rude people serving.
What supervisor allows for their staff to pre-make tacos and nachos so when someone comes through the drive-thru during slow hours all they have to do is throw it in the bag! $20 wasted. Do not go here around 10pm on Sundays! All of it was soggy! Done with y’all!!
I came to the drive thru ordering a supreme box & 3 DLT supremes. When I got to the window I asked if I could make my tacos a combo instead. They weren’t making anything extra besides a drink. My tacos were in fact not supremes so I went in with my receipt and told them my tacos were not correct. The ladies, Nicole and some other girl on the line had an attitude about that. They didn’t make my tacos a combo, and were mad they had to remake my tacos. If you got it right the first time this wouldn’t have been a problem. I have worked at this exact taco bell for about 2 and a half years & HAVE NEVER ACTED LIKE THAT WAY TO A CUSTOMER EVEN IF I MADE A MISTAKE OR DIDNT.! Very much unacceptable behavior.
Restaurantji Recommends
To “COLD” to sit, relax and eat inside.
The staff at this restaurant needs to be retrained. There is no way the right portions are being used, especially when I ordered extra lettuce and added jalapeños. The image posted is a crunch wrap. First couple bites were literally nothing but tortilla. There is no coast to coast being used to ensure the food is spread. Nor was there extra anything on there. Hardly any ingredients were used. And considering how much they charge, and the fact that I paid for extra ingredients knowing that they never put enough food on there and it still wasn’t done.
Do better Taco Bell. Retrain your people and make your food right.
Please also note: it really depends on what staff is there. But on this day 12jan2025 at around 7pm, the staff obviously didn’t care.
Said they were open till 3 am both on google maps and the sign out front but they completely closed up the dining room 3 hours before they supposedly close, maybe don't say you're open till 3am if you're not actually open till 3am
If u got me to stop eating and make a review u no something’s up. They were busy. I had a big order and everything was perfect. All the food was right. Came out in a reasonable time. And staff was excellent. Owner give props to everyone who worked tn.
This one is my favorite Taco Bell 🔔 😋 food and staff are wonderful
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