Recommended dishes: Triple Chocolate Brownie, Cheese Sticks, Traditional Wings, Marinara, Breadsticks, Fries, Large 3-Topping Pep Bacon & Ham, Bacon Cheddar Cheese Sticks, Personal Pan Pizza, Meat Lover's Pizza, Big Dinner Box with 3 Pizzas
Rosemarie Tucker
When I went to order over the phone as usual I was told by a female employee don't know her name. Had to question, if I had reached Pizza Hut she didn't announce who she was or what store she was answering for. She told me that due to the fact that Pizza Hut was throwing out thousands of pizzas at night because people were not coming in and picking up their orders and paying that they now found they had to get your credit card information over the phone. Will not freely give a credit card information over the phone. Pizza Hut really needs to consider using an automated service to collect that private information and then returning to a confident capable employee to place the order. The manager wasn't much better. He kept repeating how many thousands of dollars and pizzas that they had thrown out because people did not come to pay. I explained to him that that was a shame that he didn't bother to contact one of our homeless shelters. He could have contributed those pizzas and wrote them off as a tax credit and fed the hungry. And then he hung up on me. Great example of management or I should say a dei hire! Although I don't know if they were the same pizzas that I was given. It was ice cold. I ordered online but was unable to choose a super supreme. It appeared online that there was an additional charge for pan pizza and not for hand tossed. Kind of funny and ironic. It's always been the other way around when you go in the restaurant. I arrived at the restaurant within the 15 minutes that it said it would be ready when I pulled up. They immediately gave me the pizza. When I gave them my name. I found it odd. The box did not seem warm when I arrived at home which is only 10 minutes later and got ready to eat the pizza. I had to put it in my oven to heat it because it was ice cold. I don't believe that it was a fresh pizza at all by the outward appearance of it. Sorry I didn't take a picture so I could show you. It was $22 of waste of time and waste of good money. This Pizza Hut has always had tremendous problems but I found that I was able to work through those by physically coming in and picking up a pizza that I ordered online and paying when I got there. It will be quite some time if ever I go back. Pizza Hut is not a restaurant it used to be! Oh and here's the real kicker in insult. When I place my order online it asked if I wanted to leave a tip. When I got to the restaurant before giving me my pizza they asked me to sign a receipt. The girl didn't know why she had to do that just that she had to. Also, on that receipt again it asked if I wanted to leave a tip. It's one thing to expect a tip when you provide good personal service. When you go into a restaurant and physically sit down and have a server, bring everything to you and check on you to make sure everything is going well. But the audacity of Pizza Hut to ask if you want to leave a tip for someone that is a cashier that hands you the food after you order it online. What extra work or service have they provided. I find that tremendously insulting to those that are a professional server in the restaurant business. They do deserve a tip for what they do!
Atmosphere: 1
Food: 1
Service: 1
Cary Kruger
Rude and dismissive staff never even got acknowledgment so we could order. This is why pizza huts are dying out.
Atmosphere: 1
Service: 1
Iris
It's very outdated inside, the carpet has a bad smell and it's very old. The food was great, but the service needs more attention.
RACIST AND DISGUSTING EMPLOYEES !! I was repeatedly subjected to a racial slur by two white employees . Additionally, employees were smoking right near the front door, and then went inside to prepare our food without any apparent sanitation. DISGUSTING. Wouldn’t recommend!!
Cutina Manigault Riley
A great location
Atmosphere: 5
Food: 5
Service: 5
Brownbiggy
Pizza used to taste amazing, but now it feels bland. The wings are decent, and the deals are okay, but the fries were already soggy when I got home, and I only live five minutes away. The ambience isn’t great for dining in, so takeout is the better option. Unfortunately, the service isn’t very impressive either. Overall, there’s a lot of room for improvement.
Atmosphere: 2
Food: 2
Service: 3
Nati Luna
I love it so much the guy that takes the order is so nice and the food is great ?
Atmosphere: 5
Food: 5
Service: 5
YNGXanat
It was really good, I got it by carry out at 11:30 PM and a man with beard was so nice ?
Atmosphere: 5
Food: 5
Service: 5
Shakeeb Hasan
Ordered bread sticks, got bread squares smh trash service
Food was great but the service was better. I was helped by the young lady with freckles, amazing attitude, amazing customer service, just all around great. My food only took about 15 minutes. I will be coming back.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Traditional Wings, Breadsticks
Bill
Slow and tried to sit me down at multiple dirty tables rude employees
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Breadsticks
Megan McCann
Tried to order (book it) deal online. Two 3-topping pizzas and breadsticks. Order wouldn't process. Called the number on the website, placed the order and was given a total of $29. Went to this location to pick up and pay for order only to have them nearly double the price and charge $50. The manager stated that the order needed to be placed online to get the deal. Informed the manager about the issues and the quoted price over the phone. The manager stated that all calls go through a "call center". She then walked away from the counter and refused to return. This left her one employee standing there to apologize and not correct the problem. Terrible attitude, clearly false advertising and price gouging on top of that. This location and its management are absolute trash. Avoid at all cost, find another pizza place and stay away from this pizza hut. Worse yet, no actual person to talk to about the experience when you call customer service. You're instantly told to send a written complaint online and assume that someone will actually call or contact you.
Atmosphere: 1
Food: 1
Service: 1
Christopher Witcher
ROACHES!!!!!! Ordered online, Once the order showed ready I arrived at the store. I was told my order would be 10 more minutes. I patiently waited 10minutes then got told it would be another 45minutes. The reason was because they got a $700 order ahead of mine. Then I hear a female yell to another worker “I see a Roach!” The worker looked at me with worried eyes then closed the drive thru window. After the terrible service and news I canceled my order. Highly recommend not eating at 700 N Main Summerville SC location.
Atmosphere: 1
Food: 1
Service: 1
Richie Mack
Tavern style double pepperoni, ? BIG NEW YORKER double pepperoni, well done (extra baked) ???
Kid-friendliness: Has seats for kids :)
Wheelchair accessibility: No stairs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Cheese Sticks, Traditional Wings, Marinara, Breadsticks, Fries, Large 3-Topping Pep Bacon & Ham, Bacon Cheddar Cheese Sticks, Personal Pan Pizza, Meat Lover's Pizza, Big Dinner Box with 3 Pizzas
When I went to order over the phone as usual I was told by a female employee don't know her name. Had to question, if I had reached Pizza Hut she didn't announce who she was or what store she was answering for. She told me that due to the fact that Pizza Hut was throwing out thousands of pizzas at night because people were not coming in and picking up their orders and paying that they now found they had to get your credit card information over the phone. Will not freely give a credit card information over the phone. Pizza Hut really needs to consider using an automated service to collect that private information and then returning to a confident capable employee to place the order. The manager wasn't much better. He kept repeating how many thousands of dollars and pizzas that they had thrown out because people did not come to pay. I explained to him that that was a shame that he didn't bother to contact one of our homeless shelters. He could have contributed those pizzas and wrote them off as a tax credit and fed the hungry. And then he hung up on me. Great example of management or I should say a dei hire! Although I don't know if they were the same pizzas that I was given. It was ice cold. I ordered online but was unable to choose a super supreme. It appeared online that there was an additional charge for pan pizza and not for hand tossed. Kind of funny and ironic. It's always been the other way around when you go in the restaurant. I arrived at the restaurant within the 15 minutes that it said it would be ready when I pulled up. They immediately gave me the pizza. When I gave them my name. I found it odd. The box did not seem warm when I arrived at home which is only 10 minutes later and got ready to eat the pizza. I had to put it in my oven to heat it because it was ice cold. I don't believe that it was a fresh pizza at all by the outward appearance of it. Sorry I didn't take a picture so I could show you. It was $22 of waste of time and waste of good money. This Pizza Hut has always had tremendous problems but I found that I was able to work through those by physically coming in and picking up a pizza that I ordered online and paying when I got there. It will be quite some time if ever I go back. Pizza Hut is not a restaurant it used to be! Oh and here's the real kicker in insult. When I place my order online it asked if I wanted to leave a tip. When I got to the restaurant before giving me my pizza they asked me to sign a receipt. The girl didn't know why she had to do that just that she had to. Also, on that receipt again it asked if I wanted to leave a tip. It's one thing to expect a tip when you provide good personal service. When you go into a restaurant and physically sit down and have a server, bring everything to you and check on you to make sure everything is going well. But the audacity of Pizza Hut to ask if you want to leave a tip for someone that is a cashier that hands you the food after you order it online. What extra work or service have they provided. I find that tremendously insulting to those that are a professional server in the restaurant business. They do deserve a tip for what they do!
Atmosphere: 1
Food: 1
Service: 1
Rude and dismissive staff never even got acknowledgment so we could order. This is why pizza huts are dying out.
Atmosphere: 1
Service: 1
It's very outdated inside, the carpet has a bad smell and it's very old. The food was great, but the service needs more attention.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Cheese Sticks, Marinara, Breadsticks
RACIST AND DISGUSTING EMPLOYEES !!
I was repeatedly subjected to a racial slur by two white employees . Additionally, employees were smoking right near the front door, and then went inside to prepare our food without any apparent sanitation. DISGUSTING. Wouldn’t recommend!!
A great location
Atmosphere: 5
Food: 5
Service: 5
Pizza used to taste amazing, but now it feels bland. The wings are decent, and the deals are okay, but the fries were already soggy when I got home, and I only live five minutes away. The ambience isn’t great for dining in, so takeout is the better option. Unfortunately, the service isn’t very impressive either. Overall, there’s a lot of room for improvement.
Atmosphere: 2
Food: 2
Service: 3
I love it so much the guy that takes the order is so nice and the food is great ?
Atmosphere: 5
Food: 5
Service: 5
It was really good, I got it by carry out at 11:30 PM and a man with beard was so nice ?
Atmosphere: 5
Food: 5
Service: 5
Ordered bread sticks, got bread squares smh trash service
Restaurantji Recommends
Food was great but the service was better. I was helped by the young lady with freckles, amazing attitude, amazing customer service, just all around great. My food only took about 15 minutes. I will be coming back.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Traditional Wings, Breadsticks
Slow and tried to sit me down at multiple dirty tables rude employees
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Breadsticks
Tried to order (book it) deal online. Two 3-topping pizzas and breadsticks. Order wouldn't process. Called the number on the website, placed the order and was given a total of $29. Went to this location to pick up and pay for order only to have them nearly double the price and charge $50. The manager stated that the order needed to be placed online to get the deal. Informed the manager about the issues and the quoted price over the phone. The manager stated that all calls go through a "call center". She then walked away from the counter and refused to return. This left her one employee standing there to apologize and not correct the problem. Terrible attitude, clearly false advertising and price gouging on top of that. This location and its management are absolute trash. Avoid at all cost, find another pizza place and stay away from this pizza hut.
Worse yet, no actual person to talk to about the experience when you call customer service. You're instantly told to send a written complaint online and assume that someone will actually call or contact you.
Atmosphere: 1
Food: 1
Service: 1
ROACHES!!!!!! Ordered online, Once the order showed ready I arrived at the store. I was told my order would be 10 more minutes. I patiently waited 10minutes then got told it would be another 45minutes. The reason was because they got a $700 order ahead of mine. Then I hear a female yell to another worker “I see a Roach!” The worker looked at me with worried eyes then closed the drive thru window. After the terrible service and news I canceled my order. Highly recommend not eating at 700 N Main Summerville SC location.
Atmosphere: 1
Food: 1
Service: 1
Tavern style double pepperoni, ? BIG NEW YORKER double pepperoni, well done (extra baked) ???
Parking: Never busy.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Pepperoni Pizza
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