I showed up at 11am, 15 minutes past when they open and waiting nearly 20 minutes because they didn't prepare most of the food in time. While waiting, 2 of the employees started arguing and fighting in front of an entire line of customers. Sure enough, after ordering I was given the smallest portions with attitude and no obvious care for any professionalism. This place has consistently dissatisfied and disappointed; DO NOT COME HERE.
Makayla O.
The worst chipotle experience I've ever had. I've lived all over the country and never have I been disgusted with a chipotle. Our food was cold, half of our burrito bowls ingredients were incorrect, the tomato corn salsa was literally frozen. The chips were coated in so much salt they were in edible. We paid extra for the new chicken, then received 4 of the tiniest shreds of chicken in one bowl. The first time I've ever refused to eat something I ordered at a restaurant.
Savannah G.
Bad service. All the workers were grumpy and lazy. It's 3 in the afternoon, food is running out and/or cold... no fresh food being cooked. :/ Had to wait for new food to be made :/
Latonia Williams
This chipotle hardly ever has the vinegarette dressing. Hope are you out of the dressing at 6pm? Then make some more! We put it on our bowls and salads. So when they don’t have it we don’t get anything. How hard is it to keep up with how much you have and make more, or keep track of how many you sell and make more the next day. Out of the last 5 times we have gone there, they had dressing 1 time. That’s unacceptable. Especially when it’s during the dinner rush!!
Heidi Bode
just straight up disappointing, the last time I was here they forgot my queso, but yet someone gave me chips ? This time I order 2 bowls and a quesadilla. They handed me my food through the drive thru and they forgot my chips and queso, I waited for them to return to the window just for them to tell me that they are out of chips and they only have queso, which is no big deal I got the queso. I get home and open the food, one of the bowls is missing quac (note that’s nearly $3) and my quesadillas just look awful. they weren’t even toasted or even looked cooked they were straight up soggy (I don’t even know how you can manage to do that when you’re supposed to toast it) and all of my sides I ordered with my quesadillas weren’t even there. Overall mcdonald’s can do a better job at making food and that’s saying no something. I complained online and I have free items arriving in my email regarding me experience. It is just sad that they thought it was acceptable to not even bother to give me my queso by assuming I didn’t want it because of the chips (one again queso was also around $3) and that the quesadilla just looked like a soggy burrito shaped like a triangle. I wouldn’t recommend going here especially if you’re paying for extras such as chips or any sort of dip because they’re most likely going to forget it!
Food: 2
Service: 2
Diana Glover
The food was good.
Food: 4
Recommended dishes: Steak Bowl
Ashton Oakley
Great tasty and something for everyone! Lots of vegetarian options and most everything is gluten free, if you're dairy free just say no to queso cheese and sour cream but all else is fair game ;)Vegetarian options: Veggie or softitas are both vegetarian protein optionsDietary restrictions: Since it's build your own it's easy to opt out of dairy free options without a fuss, and most (if not all?) the options are gluten free
Recommended dishes: Burrito Bowl
Kibibi Wilson
It was my first time eating Chipotle and now I'm hooked, it was better than I expected, I would definitely
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Audrianna Williams
Came in at around 6 to get sofritas they had already ran out, and the employee started they didn't have anymore. But was trying to scrape the container for me. How pitiful is that do better Chipotle Sumter. Every time I come to this location it's something you all are out of. Take notes from florence Sc Chipotle please.
This chipotle was not open. It states open at 10:45, it's 10:56 and nothing. Who can I speak to about the store opening up when supposed to or atleast an employee letting customers know they'll be an issue instead of just watching multiple customers at the door wait ?
April Turner
Little
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl, Burrito Bowl
Kaneisha W.
The worst service ever! I wanted fresh brown rice not the rice scraped from the bottom of the bowl. The employee proceeded to tell me it's gonna take 30-45 minutes for fresh rice. Then I asked about the rice from the drive thru and the bs explanation really pissed me off. I hate this Chipotle. This is the 2nd time I've received horrible service. I will not be back for a 3rd.
B Weezy
For the 3rd time in a row within the last 7 days they have been out of vinaigrette! I can’t count how many times they were out of it all together. I’ve never seen Chipotle location be out of this item so much then this location! It’s frustrating because the vinaigrette is the main item for my meal!
Food: 2
Ryan Thomas
Worst chipotle I have ever been to. I've been here several times over the past few months and had maybe 2 good experiences. I've debated on going back and figured I'd give them one more chance. Here we are....highly disappointed and dissatisfied. Burnt and old food. Usually I'll eat through it but this is just terrible. So terrible. They don't listen to feedback at the management level as I have voiced this same thing multiple times. And they're already expensive. Look at my steak in the pics. It's like that all the way through. New management is a necessity here. Absolutely trash.
I showed up at 11am, 15 minutes past when they open and waiting nearly 20 minutes because they didn't prepare most of the food in time. While waiting, 2 of the employees started arguing and fighting in front of an entire line of customers. Sure enough, after ordering I was given the smallest portions with attitude and no obvious care for any professionalism. This place has consistently dissatisfied and disappointed; DO NOT COME HERE.
The worst chipotle experience I've ever had. I've lived all over the country and never have I been disgusted with a chipotle. Our food was cold, half of our burrito bowls ingredients were incorrect, the tomato corn salsa was literally frozen. The chips were coated in so much salt they were in edible. We paid extra for the new chicken, then received 4 of the tiniest shreds of chicken in one bowl. The first time I've ever refused to eat something I ordered at a restaurant.
Bad service. All the workers were grumpy and lazy. It's 3 in the afternoon, food is running out and/or cold... no fresh food being cooked. :/ Had to wait for new food to be made :/
This chipotle hardly ever has the vinegarette dressing. Hope are you out of the dressing at 6pm? Then make some more! We put it on our bowls and salads. So when they don’t have it we don’t get anything. How hard is it to keep up with how much you have and make more, or keep track of how many you sell and make more the next day. Out of the last 5 times we have gone there, they had dressing 1 time. That’s unacceptable. Especially when it’s during the dinner rush!!
just straight up disappointing, the last time I was here they forgot my queso, but yet someone gave me chips ? This time I order 2 bowls and a quesadilla. They handed me my food through the drive thru and they forgot my chips and queso, I waited for them to return to the window just for them to tell me that they are out of chips and they only have queso, which is no big deal I got the queso. I get home and open the food, one of the bowls is missing quac (note that’s nearly $3) and my quesadillas just look awful. they weren’t even toasted or even looked cooked they were straight up soggy (I don’t even know how you can manage to do that when you’re supposed to toast it) and all of my sides I ordered with my quesadillas weren’t even there. Overall mcdonald’s can do a better job at making food and that’s saying no something. I complained online and I have free items arriving in my email regarding me experience. It is just sad that they thought it was acceptable to not even bother to give me my queso by assuming I didn’t want it because of the chips (one again queso was also around $3) and that the quesadilla just looked like a soggy burrito shaped like a triangle. I wouldn’t recommend going here especially if you’re paying for extras such as chips or any sort of dip because they’re most likely going to forget it!
Food: 2
Service: 2
The food was good.
Food: 4
Recommended dishes: Steak Bowl
Great tasty and something for everyone! Lots of vegetarian options and most everything is gluten free, if you're dairy free just say no to queso cheese and sour cream but all else is fair game ;)Vegetarian options: Veggie or softitas are both vegetarian protein optionsDietary restrictions: Since it's build your own it's easy to opt out of dairy free options without a fuss, and most (if not all?) the options are gluten free
Recommended dishes: Burrito Bowl
It was my first time eating Chipotle and now I'm hooked, it was better than I expected, I would definitely
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Came in at around 6 to get sofritas they had already ran out, and the employee started they didn't have anymore. But was trying to scrape the container for me. How pitiful is that do better Chipotle Sumter. Every time I come to this location it's something you all are out of. Take notes from florence Sc Chipotle please.
Lovely
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This chipotle was not open. It states open at 10:45, it's 10:56 and nothing. Who can I speak to about the store opening up when supposed to or atleast an employee letting customers know they'll be an issue instead of just watching multiple customers at the door wait ?
Little
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl, Burrito Bowl
The worst service ever! I wanted fresh brown rice not the rice scraped from the bottom of the bowl. The employee proceeded to tell me it's gonna take 30-45 minutes for fresh rice. Then I asked about the rice from the drive thru and the bs explanation really pissed me off. I hate this Chipotle. This is the 2nd time I've received horrible service. I will not be back for a 3rd.
For the 3rd time in a row within the last 7 days they have been out of vinaigrette! I can’t count how many times they were out of it all together. I’ve never seen Chipotle location be out of this item so much then this location! It’s frustrating because the vinaigrette is the main item for my meal!
Food: 2
Worst chipotle I have ever been to. I've been here several times over the past few months and had maybe 2 good experiences. I've debated on going back and figured I'd give them one more chance. Here we are....highly disappointed and dissatisfied. Burnt and old food. Usually I'll eat through it but this is just terrible. So terrible. They don't listen to feedback at the management level as I have voiced this same thing multiple times. And they're already expensive. Look at my steak in the pics. It's like that all the way through. New management is a necessity here. Absolutely trash.
Atmosphere: 1
Food: 1
Service: 1