Firehouse Subs West Columbia

Lucy needs to be fired immediately, she has the worst attitude,And doesn’t care about customer service at ALL!! getting rid of her would be very good for this store. I will give another sub place my service. I have never been to any establishment and received TERRIBLE customer service like Lucy gives!!!! The subs are good, but Lucy makes me not want to visit ever again! I know my complaint means nothing, but if she can treat one customer with such attitude, and terrible customer service she must do it to many other customers.

Atmosphere: 1

Food: 1

Service: 1

Ordered 2 subs approximately 3 weeks ago on the app. For some reason it double ordered. They knew this had happened when we picked up our order and had only made the 2 subs instead of 4, but we were charged for 4 through the app. We were told they could not give refund in the store so we had to go through the app. That was a nightmare so went back to store. Spoke with a young male manager, who told us he could give us subs on our next visit, which was fine. He wrote our names down in a book and what we had ordered. Went to the store tonight to redeem them, and a young rude manager who was female by the name of Lucy,which I’m sure was not her real name spoke with my husband and he was told that there was no book, and she couldn’t be giving subs away for free. So pretty much called him a liar. So we left and got our subs elsewhere. I called her myself and was denied any information of her managers name so I would know who to come speak to and was hung up on. So this is my attempt to try and get in touch with someone, before disputing the charge with my bank.

The soda machine sprayed me and they never paid any attention.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Hook \u0026 Ladder

The kids meal for $0.99, they will charge you $4.99 if you dont ask for the $0.99 price, even if you ask for the kids meal. A bad attitude and dont want to be bothered .

Awesome food and service

Atmosphere: 5

Food: 5

Service: 5

The service is always great and it’s always very clean however I don’t know who decided to chop my salad into such tiny pieces and just mix it all up to the point where I had to use a spoon to eat it. I couldn’t even tell if they put everything in it that I ordered. It usually comes all nice and neat in big chunks of meat and chest and veggies. It was good but really hard to eat. Please go back to the old way.

Atmosphere: 4

Food: 2

Service: 5

I haven’t been to this Firehouse Sub in over 10 years. I don’t know why Google has me rating them.

Current manager is always helpful! Staff are always friendly and accommodating!

Made a large online order & an additional smaller in-person order at the restaurant. The crew working the restaurant on Friday, 4/25/2025, was amazing! They were all extremely professional, friendly, & obviously hard working. The food came out perfect & I will definitely recommend this location to others!

Food is good, especially the hook and ladder! Service from the staff could be better.

Firehouse serves some of the best sandwiches in the business 😋 I have visited multiple locations throughout the South and have never been disappointed. Team members are always helpful, welcoming and enthusiastic. Clean facilities and good location.

I had a mixup with a delivery and called to see if I could come get the missing item. The lady was amazing let me come get my salad and gave me extra ranch and a drink! Such a nice lady and very pleasant! Go visit this location you won’t be disappointed! :)

The customer service is always top tier and the subs are always fresh and delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs, Hook \u0026 Ladder

Oh..please keep the French dip on the menu Firehouse....it's the best...smokehouse beef and cheddar brisket is a second..

Good subs.