Firehouse Subs West Columbia

EXCELLENT customer service!!

Atmosphere: 5

Food: 5

Service: 5

Really good sandwich and great service.

Atmosphere: 5

Food: 5

Service: 5

Tried the French Dip, really liked it, my wife who did not order it, really loved it as she stole some LOL. She also liked the Italian she had.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs

Place smelled weird walking in. Like mildew covered up by cheap cleaning products. Not a clean table in sight yet no customers during what should be dinner time. Long wait for one sandwich that ended up being wrong and bad customer service. Specifically from James. That man needs to get his ego and check and learn how to admit when he’s made a mistake. It’s a sandwich place not the four seasons.

Atmosphere: 1

Food: 1

Service: 1

The friendliest staff I've encountered at a QSR in a very long time.

Atmosphere: 5

Food: 5

Service: 5

The Thanksgiving Sub was delicious.

Atmosphere: 5

Food: 5

Service: 5

I used to come here all the time for a quick dinner after work. The service was quick and friendly, the place was always clean, and my food was always correct. Unfortunately I think they might’ve had a change in staff. The same people I used to see working there are no longer there and they seem to have been replaced by teenagers who don’t care about service or cleaning. All of them on their phones or goofing off. That I can understand to a degree. What I can’t understand is a full grown adult, and apparently the “assistant manager” being the worst of them all. James could use a refresher course on customer service. Went in to get my usual, waited about 20 minutes despite being the only one there. James took my order barely looking at me or spoke a word. I paid and he walked off. Didn’t even say thank you or hand me my receipt. Had to take it myself off the printer. He proceeds to make my sandwich….i think. Taking his time. When I finally received it, it wasn’t the size I had ordered so I show James the receipt he didn’t want to hand me and showed him the sandwich. He lets out a big sigh and rolls his eyes, takes the sandwich from me and put it in the trash and walked off into the back without a word again. Leaving me confused and wondering if I had just been stiffed. A few minutes later a little girl came out that I hadn’t seen this whole time and told me they were getting it remade for me. I wait another 20 minutes. When I finally get the remake, I notice that none of my modifications had been remembered. This whole time no other customers had walked in. It’s no wonder why. I won’t be back to this location. It’s no longer the same unfortunately. It used to be the better of the firehouses in the area.

Atmosphere: 1

Food: 1

Service: 1

Always please with the food and services in West Columbia by the Lexington Hospital

Atmosphere: 5

Food: 5

Service: 5

I placed an order on 10/18 but never received my order nor a refund. I have called countless times and tried to chat with support. My ticket has now been closed with still no resolution. This is the worst customer service experience I have ever encountered. I highly would not recommend ordering from this location.

Great service.

Atmosphere: 5

Food: 5

Service: 5

Easy location to get in and out when you’re in a hurry

Atmosphere: 5

Food: 5

Service: 5

All employees at this firehouse location were very friendly and nice especially Emily

Atmosphere: 5

Food: 5

Service: 5

Food is delicious, Emily was friendly and very informative

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs, Club on a Sub

Emily had treated me very well. Very friendly and kind. Always a pleasure coming to this fire house.

Atmosphere: 5

Food: 5

Service: 5

Very positive experience with clean dining area with plenty of room and tables. Greeted while entering the room with no waiting to place order. Food came out in timely manner and was very good. Clean restrooms and very organized staff and dining area. Would definitely recommend you check out this place for subs if you like subs. They have one for every body including vegetarian subs.

Atmosphere: 5

Food: 5

Service: 5