Here are some updated pics and video of our recent visit. The Play Area isn't large but perfect for smaller children. My Littles had an amazing time!! Food, service and atmosphere was great. They even have a watering station outside for your pets.
Atmosphere: 5
Food: 5
Service: 5
Tracei Ealey
Visited this mcdonald's on new years 2026 and I just want to acknowledge the manager, I believe her name is Trell, she's gave great customer service, thank you. Wish she could train the employees at the Charleston hwy store because that's the closet store to my home and I'll bypass every time and burn the gas to go elsewhere for good servicd.
Atmosphere: 5
Food: 5
Service: 5
Madalyn Crawford
Super sad the workers decided to have the door locked when I had an order to pick up, continued to look at us at the door waving, and ignored our phone calls. I get you may hate your minimum wage job, but treating people like crap isn't going to help. Grow up, guys. I'll be getting ahold of corporate.
Atmosphere: 1
Food: 1
Service: 1
Brent Robinson
The workers here are horrible and act like they don't even work there! Seriously!
Atmosphere: 1
Food: 2
Service: 1
M.M. Lag
Order wrong - I shouldn't be surprised but to also make you wait as long as I had to for a receipt (for work) - incredible disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Morgan
Ordered online for dine-in as it was only 10pm and they close at 12:59am. When we got there dining room was locked and we had to go around to drive-thru. When we got our order my apple pie was missing, the fries had no salt, and they forgot my sauce. Overall my experience was unacceptable. This is not my first bad experience here, yall need to do better.
Atmosphere: 1
Food: 3
Service: 1
Breanna Shafer
We went through the drive-thru and I felt rushed to order and then when I got my food they didn't even give me all of my order. I had to park and go back in to ask for it, but the person behind the counter was very helpful and got everything fixed quick.
Atmosphere: 2
Food: 3
Service: 2
FAYE FAYE
Service sucks
Stephen Hennessey
I rarely leave reviews, but I’ve had too many negative experiences at this McDonald’s.
Today, I ordered two Happy Meals with hamburgers no buns (just patties, since my kids can’t have the buns). At the drive-thru, I asked if ketchup could be added to the bag. When I got to the window, the employee handed me the food, and when I asked if there was ketchup inside, she said, “I don’t know, I’m going on break,” and walked away.
When I checked the bags, I saw the hamburgers still had buns. I went inside to have them corrected, but was told, “We can’t ring Happy Meals like that.” I’ve ordered the exact same way before with no issue, so this felt more like an excuse than the truth. After some attitude, they eventually brought me two patties tossed into a chicken nugget tray and walked away without saying a word.
The lack of customer service and unwillingness to properly fix a simple mistake was frustrating. Sadly, this isn’t the first poor experience I’ve had here, and after today, I don’t plan on coming back.
After sitting through the drive-thru, they then tell me they do not have the food I ordered and just look at me. So I ask to cancel the order since they didn't have another solution. Then they said they could not cancel the order because it was ordered through the app. They can't give me the food ordered and can't return my money.
Atmosphere: 1
Food: 1
Service: 1
Queen Wolfie
So i have high blood pressure and i try to eliminate any extra salt when i order. I ordered a no salt double quarter pounder which i got. Plus i ordered a medium NO salt fry.. They had the audacity to bring my food to my table double salted with SALT packets on the tray!! Talk about being petty about that.
JustaLocal
Kiosk doesn't work properly. Employees have bad attitude. Prices too high for this poison. So bad I took the time to do this review.
Atmosphere: 1
Food: 1
Service: 1
Leslie H.
If I could give this location a zero rating, I would. While I don't ever wait a super long time for my order, it's clear that they rush because it's NEVER correct. Today my McChicken had rotten lettuce, my burger was missing items and incorrectly packaged. They didn't pack any napkins or straws with my order. There was also a woman prepping food, who I saw texting WITH HER FOOD PREP GLOVES ON and didn't even bother to change them. Lastly, there was also a homeless person sleeping in the lobby.
To make matters worse, I tried calling the store several times regarding my order and no one ever answered. Not sure what's going on with this location, but this is ALARMING. Minus them replacing the order I already spent money on, I don't plan on eating here ever again. Disgusted.
Atmosphere: 1
Food: 1
Service: 1
Garrett W
Completely unsatisfactory service. The franchisee should be ashamed.
Bathrooms were disgusting and lacked soap. Service was abysmal, and somehow missed up 5 of 6 orders ordered via kiosk. Kiosks were missing receipt paper so when an order was placed customers didn't receive their order number. Multiple patrons sleeping inside the establishment at 9:30 AM
Great service
Here are some updated pics and video of our recent visit. The Play Area isn't large but perfect for smaller children. My Littles had an amazing time!! Food, service and atmosphere was great. They even have a watering station outside for your pets.
Atmosphere: 5
Food: 5
Service: 5
Visited this mcdonald's on new years 2026 and I just want to acknowledge the manager, I believe her name is Trell, she's gave great customer service, thank you. Wish she could train the employees at the Charleston hwy store because that's the closet store to my home and I'll bypass every time and burn the gas to go elsewhere for good servicd.
Atmosphere: 5
Food: 5
Service: 5
Super sad the workers decided to have the door locked when I had an order to pick up, continued to look at us at the door waving, and ignored our phone calls. I get you may hate your minimum wage job, but treating people like crap isn't going to help. Grow up, guys. I'll be getting ahold of corporate.
Atmosphere: 1
Food: 1
Service: 1
The workers here are horrible and act like they don't even work there! Seriously!
Atmosphere: 1
Food: 2
Service: 1
Order wrong - I shouldn't be surprised but to also make you wait as long as I had to for a receipt (for work) - incredible disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Ordered online for dine-in as it was only 10pm and they close at 12:59am. When we got there dining room was locked and we had to go around to drive-thru. When we got our order my apple pie was missing, the fries had no salt, and they forgot my sauce. Overall my experience was unacceptable. This is not my first bad experience here, yall need to do better.
Atmosphere: 1
Food: 3
Service: 1
We went through the drive-thru and I felt rushed to order and then when I got my food they didn't even give me all of my order. I had to park and go back in to ask for it, but the person behind the counter was very helpful and got everything fixed quick.
Atmosphere: 2
Food: 3
Service: 2
Service sucks
I rarely leave reviews, but I’ve had too many negative experiences at this McDonald’s.
Today, I ordered two Happy Meals with hamburgers no buns (just patties, since my kids can’t have the buns). At the drive-thru, I asked if ketchup could be added to the bag. When I got to the window, the employee handed me the food, and when I asked if there was ketchup inside, she said, “I don’t know, I’m going on break,” and walked away.
When I checked the bags, I saw the hamburgers still had buns. I went inside to have them corrected, but was told, “We can’t ring Happy Meals like that.” I’ve ordered the exact same way before with no issue, so this felt more like an excuse than the truth. After some attitude, they eventually brought me two patties tossed into a chicken nugget tray and walked away without saying a word.
The lack of customer service and unwillingness to properly fix a simple mistake was frustrating. Sadly, this isn’t the first poor experience I’ve had here, and after today, I don’t plan on coming back.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
After sitting through the drive-thru, they then tell me they do not have the food I ordered and just look at me. So I ask to cancel the order since they didn't have another solution. Then they said they could not cancel the order because it was ordered through the app. They can't give me the food ordered and can't return my money.
Atmosphere: 1
Food: 1
Service: 1
So i have high blood pressure and i try to eliminate any extra salt when i order. I ordered a no salt double quarter pounder which i got. Plus i ordered a medium NO salt fry.. They had the audacity to bring my food to my table double salted with SALT packets on the tray!! Talk about being petty about that.
Kiosk doesn't work properly.
Employees have bad attitude.
Prices too high for this poison. So bad I took the time to do this review.
Atmosphere: 1
Food: 1
Service: 1
If I could give this location a zero rating, I would. While I don't ever wait a super long time for my order, it's clear that they rush because it's NEVER correct. Today my McChicken had rotten lettuce, my burger was missing items and incorrectly packaged. They didn't pack any napkins or straws with my order. There was also a woman prepping food, who I saw texting WITH HER FOOD PREP GLOVES ON and didn't even bother to change them. Lastly, there was also a homeless person sleeping in the lobby.
To make matters worse, I tried calling the store several times regarding my order and no one ever answered. Not sure what's going on with this location, but this is ALARMING. Minus them replacing the order I already spent money on, I don't plan on eating here ever again. Disgusted.
Atmosphere: 1
Food: 1
Service: 1
Completely unsatisfactory service. The franchisee should be ashamed.
Bathrooms were disgusting and lacked soap.
Service was abysmal, and somehow missed up 5 of 6 orders ordered via kiosk.
Kiosks were missing receipt paper so when an order was placed customers didn't receive their order number.
Multiple patrons sleeping inside the establishment at 9:30 AM
Atmosphere: 1
Food: 1
Service: 1
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