Wasn't expecting much customer service being this was McDonald's but wow, zero greetings/smiles from any of the drive-thru employees plus they forgot a fry and zero apologies or even acknowledgment. Currently living in Germany and was back in West Cola visiting family, and I can say the McDonald's employees in Germany are much friendlier than the employees at this West Cola location. So much for southern hospitality...
Atmosphere: 1
Food: 2
Service: 1
Geoff Stafford
Expectations for McDonald’s at preset low, this place served me breakfast burritos that were melted goo at the bottom of the bag. Gross.
Hunter Hite
I don't like to write bad reviews, but I gotta do it here. This is by far the worst run McDonalds that I have ever been to. Placed my order online this evening and pulled up for curbside pickup for what was supposed to be a 3-5 minute wait. 30 minutes later and nothing. After witnessing several other people leave with no food, and other people angry and honking in the drive thru not moving at all, I just went inside. Took another 5-10 minutes inside to flag somebody down to refund my money (since you can't cancel an order in the app). I didn't raise my voice or get nasty or anything just calmly asked for a refund, which they did. Absolutely no apology, or a sorry we are short staffed (they seemed to be very well staffed by the way), or any acknowledgement whatsoever. I don't know why people keep going back to this place. I legitimately hope this McDonalds goes out of business. Guess the joke is on me for waiting so long.
Atmosphere: 1
Food: 1
Service: 1
Yasandra Rivera
Worst customer service of all mcdonalds. 20 minutes of waiting and not a single acknowledgement. When I asked, hello? the response was wait like everyone else. Very rude and disrespectful. Other patrons waiting as well and not a single greet or acknowledgement of their needs. One customer asked for ice and the idiot just pushed passed her as she didn't even exist. Also the whole restaurant smelled like dirty toilet water, so that's 20 minutes of waiting in a bathroom! Felt like its being runned like a trailer park!
Atmosphere: 1
Food: 1
Service: 1
James Thomas
The food I got from here was absolutely delicious, and it was given to us extremely quickly compared to other locations
Atmosphere: 5
Food: 5
Service: 5
James Eubanks (Teddy)
Their sandwiches have gotten so small it's not worth it anymore
Atmosphere: 3
Food: 5
Service: 5
Jodi Faye
This mcdonalds is always clean, customer service always nice. Order usually correct even in drive thru. Ordered sausage biscuits and hot cakes, cooked rights and fresh. Not a long wait.
Atmosphere: 5
Food: 5
Service: 5
Tammy Crouch
Food was fresh and people were friendly. Went through the drive thru.
Food: 5
Service: 5
Sonjah Dee
The manager Linda is AMAZING. Mike the drive thru associate is so sweet. Thank you both for making it an awesome trip for me 🙌🏾. Ms Linda I appreciate you ❤️
Atmosphere: 5
Food: 5
Service: 5
Sarah Smithers
If you want your food hot this is the only good thing about this location. 20 minute wait and we were eating in. They packed everything up and called the ticket number....glad we got one or we would have never had a clue as to what was ours
They refuse to let me use a drive code and a food code which are 2 different other McDonald's.Let me use it for my kid.I don't eat there but she does
Atmosphere: 2
Food: 2
Service: 2
Deatra Argoe
Food is pretty good. Most of the staff are nice. This is one location I recommend stopping at
Atmosphere: 3
Food: 4
Service: 4
Brian R
guy making food with braids without hair net. Very rude and threatening violence with 8 point out his mistake
Atmosphere: 1
Food: 3
Service: 1
Christopher Eakins
Everytime I go my order is always incorrect or it's just inedible.
Atmosphere: 4
Food: 1
Service: 3
davey kirkland
Terrible customer service they couldn't even verbally tell me they held their phone up to the window saying they were short staffed I placed an order on the mobile app for pickup at the counter I get to the door and they have the lobby locked at 4pm and the kicker is I can't even cancel my order
Wasn't expecting much customer service being this was McDonald's but wow, zero greetings/smiles from any of the drive-thru employees plus they forgot a fry and zero apologies or even acknowledgment. Currently living in Germany and was back in West Cola visiting family, and I can say the McDonald's employees in Germany are much friendlier than the employees at this West Cola location. So much for southern hospitality...
Atmosphere: 1
Food: 2
Service: 1
Expectations for McDonald’s at preset low, this place served me breakfast burritos that were melted goo at the bottom of the bag. Gross.
I don't like to write bad reviews, but I gotta do it here. This is by far the worst run McDonalds that I have ever been to. Placed my order online this evening and pulled up for curbside pickup for what was supposed to be a 3-5 minute wait. 30 minutes later and nothing. After witnessing several other people leave with no food, and other people angry and honking in the drive thru not moving at all, I just went inside. Took another 5-10 minutes inside to flag somebody down to refund my money (since you can't cancel an order in the app). I didn't raise my voice or get nasty or anything just calmly asked for a refund, which they did. Absolutely no apology, or a sorry we are short staffed (they seemed to be very well staffed by the way), or any acknowledgement whatsoever. I don't know why people keep going back to this place. I legitimately hope this McDonalds goes out of business. Guess the joke is on me for waiting so long.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service of all mcdonalds. 20 minutes of waiting and not a single acknowledgement. When I asked, hello? the response was wait like everyone else. Very rude and disrespectful. Other patrons waiting as well and not a single greet or acknowledgement of their needs. One customer asked for ice and the idiot just pushed passed her as she didn't even exist. Also the whole restaurant smelled like dirty toilet water, so that's 20 minutes of waiting in a bathroom! Felt like its being runned like a trailer park!
Atmosphere: 1
Food: 1
Service: 1
The food I got from here was absolutely delicious, and it was given to us extremely quickly compared to other locations
Atmosphere: 5
Food: 5
Service: 5
Their sandwiches have gotten so small it's not worth it anymore
Atmosphere: 3
Food: 5
Service: 5
This mcdonalds is always clean, customer service always nice. Order usually correct even in drive thru. Ordered sausage biscuits and hot cakes, cooked rights and fresh. Not a long wait.
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and people were friendly. Went through the drive thru.
Food: 5
Service: 5
The manager Linda is AMAZING. Mike the drive thru associate is so sweet. Thank you both for making it an awesome trip for me 🙌🏾. Ms Linda I appreciate you ❤️
Atmosphere: 5
Food: 5
Service: 5
If you want your food hot this is the only good thing about this location. 20 minute wait and we were eating in. They packed everything up and called the ticket number....glad we got one or we would have never had a clue as to what was ours
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
They refuse to let me use a drive code and a food code which are 2 different other McDonald's.Let me use it for my kid.I don't eat there but she does
Atmosphere: 2
Food: 2
Service: 2
Food is pretty good. Most of the staff are nice. This is one location I recommend stopping at
Atmosphere: 3
Food: 4
Service: 4
guy making food with braids without hair net. Very rude and threatening violence with 8 point out his mistake
Atmosphere: 1
Food: 3
Service: 1
Everytime I go my order is always incorrect or it's just inedible.
Atmosphere: 4
Food: 1
Service: 3
Terrible customer service they couldn't even verbally tell me they held their phone up to the window saying they were short staffed I placed an order on the mobile app for pickup at the counter I get to the door and they have the lobby locked at 4pm and the kicker is I can't even cancel my order
Atmosphere: 1
Food: 1
Service: 1
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