The cashier was very friendly an helpful. I used the self served kiosk, but because I came in without my glasses, I had a hard time reading it. She came over and assisted me.It was my order.
Food: 4
Service: 5
Deborah Karpen
Always a great experience.
Atmosphere: 5
Food: 5
Service: 5
Laurie Himman
Great place and great people 💯
Atmosphere: 5
Food: 5
Service: 5
Nick Bagianic
Went through tje drive thru tonight and ordered two double cheese extra onion and was going to order more when he just typed in two double cheese and told me my total. I get the food there's no onions and the bun was old
Karina Bussinger
I’ve visited many McDonald’s over the years, and I usually know what to expect. When I lived elsewhere, the location near me had great service, friendly staff, and fast, reliable food. Unfortunately, since moving back to Aberdeen, I’ve had a completely different experience at this location.
The customer service here is consistently disappointing. The attitude from the staff makes it uncomfortable to even ask a simple question — you’re met with rudeness or eye-rolls instead of help. The food isn’t anything special either, which makes the poor service even more frustrating.
Most recently, I placed a mobile pickup order through the app. When I arrived, I was told they didn’t have the item I ordered — and instead of canceling it ahead of time or notifying me, I had to come all the way there just to find that out. When I asked how to get my money back, the employee acted like I was the problem. I wasn’t upset that they didn’t have the item — I just wanted to understand how the refund process worked. The employee repeated several times that they couldn’t make it, which I had already acknowledged, but she kept escalating with more attitude instead of simply helping me.
This kind of experience makes it really hard to want to return. If you’re in Aberdeen, the McDonald’s on Second Street is slightly better — I haven’t had any rude encounters there, though the food is still average. Overall, I wouldn’t recommend this particular location unless major improvements are made in customer service.
Atmosphere: 2
Food: 2
Service: 2
Beckham Cantalope
Steven was awesome
Atmosphere: 5
Food: 5
Service: 5
Thomas Walker
Did yummy for the tummy a little fatty but it's okay
Atmosphere: 5
Food: 5
Service: 5
madison holmes
Service is absolutely horrible. Order is always messed up in some way or another. Don’t bother ordering cook to order fries bc they’ll STILL give you cold fries. The ONLY thing they’re good at is giving you fast service, but even so the staff need training on how to talk to general public aka speak up and speak SLOWER. I can’t barely even get through my order most of the times because i can’t understand the worker. Mcdonald’s i’m begging you to do better or just close at this point because the service delivered is absolutely deplorable
Matthew Horning
Ice cream machine brokey
Atmosphere: 3
Food: 3
Service: 4
Shaylee Medicraft
Need to work on not putting so much mayonnaise but other than that good food
This place sucks on the inside, no person to talk to or order from. Just robots!!!! I would not recommend!!!!
Atmosphere: 1
Food: 3
Service: 1
Darrell Stahl
What’s the weirdest McDonald’s I’ve ever been to
Atmosphere: 1
Food: 2
Service: 2
larry gardner
Every time I go for breakfast, there is something missing. It’s not that hard to make a big breakfast with pancakes, today they didn’t give me any butter and my biscuit was super hard on the bottom. I almost broke a tooth.. and it’s always the same people working when something gets messed up..today’s morning Crew should be fired. Get it together McDonald’s…
Atmosphere: 3
Food: 1
Service: 1
Stuart Donaldson
They only use kiosks, very unsocial and unfriendly. Awkward to use and not at all appealing. They have taken the customer service away and made it a very poor experience.
Atmosphere: 1
Food: 3
Service: 1
Aaron Meyer
This McDonald's is remodeled, making it so most people can't see in the kitchen. I sat in a spot where I could see the kitchen. I just watched a lady grab a mop, put the mop over her shoulder with the mop end slinging behind her at head height. She walked by the fries and shimmied the handle of the deep fryer while the end of the mop was at head height swinging behind her. They can watch the camers to confirm this. It happened around 7:03pm 1/26/2025. Not only did they not complete my order and forgot simple things like they do the majority of the time, they also aren't sanitary. I will also speak for most people. We don't want your shitty ketchup packets, follow Whataburger, and put ketchup in the style of container the ranch comes in.
The cashier was very friendly an helpful. I used the self served kiosk, but because I came in without my glasses, I had a hard time reading it. She came over and assisted me.It was my order.
Food: 4
Service: 5
Always a great experience.
Atmosphere: 5
Food: 5
Service: 5
Great place and great people 💯
Atmosphere: 5
Food: 5
Service: 5
Went through tje drive thru tonight and ordered two double cheese extra onion and was going to order more when he just typed in two double cheese and told me my total. I get the food there's no onions and the bun was old
I’ve visited many McDonald’s over the years, and I usually know what to expect. When I lived elsewhere, the location near me had great service, friendly staff, and fast, reliable food. Unfortunately, since moving back to Aberdeen, I’ve had a completely different experience at this location.
The customer service here is consistently disappointing. The attitude from the staff makes it uncomfortable to even ask a simple question — you’re met with rudeness or eye-rolls instead of help. The food isn’t anything special either, which makes the poor service even more frustrating.
Most recently, I placed a mobile pickup order through the app. When I arrived, I was told they didn’t have the item I ordered — and instead of canceling it ahead of time or notifying me, I had to come all the way there just to find that out. When I asked how to get my money back, the employee acted like I was the problem. I wasn’t upset that they didn’t have the item — I just wanted to understand how the refund process worked. The employee repeated several times that they couldn’t make it, which I had already acknowledged, but she kept escalating with more attitude instead of simply helping me.
This kind of experience makes it really hard to want to return. If you’re in Aberdeen, the McDonald’s on Second Street is slightly better — I haven’t had any rude encounters there, though the food is still average. Overall, I wouldn’t recommend this particular location unless major improvements are made in customer service.
Atmosphere: 2
Food: 2
Service: 2
Steven was awesome
Atmosphere: 5
Food: 5
Service: 5
Did yummy for the tummy a little fatty but it's okay
Atmosphere: 5
Food: 5
Service: 5
Service is absolutely horrible. Order is always messed up in some way or another. Don’t bother ordering cook to order fries bc they’ll STILL give you cold fries. The ONLY thing they’re good at is giving you fast service, but even so the staff need training on how to talk to general public aka speak up and speak SLOWER. I can’t barely even get through my order most of the times because i can’t understand the worker. Mcdonald’s i’m begging you to do better or just close at this point because the service delivered is absolutely deplorable
Ice cream machine brokey
Atmosphere: 3
Food: 3
Service: 4
Need to work on not putting so much mayonnaise but other than that good food
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cheeseburger
Restaurantji Recommends
This place sucks on the inside, no person to talk to or order from. Just robots!!!! I would not recommend!!!!
Atmosphere: 1
Food: 3
Service: 1
What’s the weirdest McDonald’s I’ve ever been to
Atmosphere: 1
Food: 2
Service: 2
Every time I go for breakfast, there is something missing. It’s not that hard to make a big breakfast with pancakes, today they didn’t give me any butter and my biscuit was super hard on the bottom. I almost broke a tooth.. and it’s always the same people working when something gets messed up..today’s morning Crew should be fired. Get it together McDonald’s…
Atmosphere: 3
Food: 1
Service: 1
They only use kiosks, very unsocial and unfriendly. Awkward to use and not at all appealing. They have taken the customer service away and made it a very poor experience.
Atmosphere: 1
Food: 3
Service: 1
This McDonald's is remodeled, making it so most people can't see in the kitchen. I sat in a spot where I could see the kitchen. I just watched a lady grab a mop, put the mop over her shoulder with the mop end slinging behind her at head height. She walked by the fries and shimmied the handle of the deep fryer while the end of the mop was at head height swinging behind her. They can watch the camers to confirm this. It happened around 7:03pm 1/26/2025. Not only did they not complete my order and forgot simple things like they do the majority of the time, they also aren't sanitary. I will also speak for most people. We don't want your shitty ketchup packets, follow Whataburger, and put ketchup in the style of container the ranch comes in.
Atmosphere: 1
Food: 1
Service: 1
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