“I stopped in this afternoon to pick up some cookies before heading back to Sioux Falls. Amanda J greeted me with a huge smile. She was so friendly. She informed me that the cookies that I was ordering were actually classic versus deluxe and adjusted the order to ensure I was charged correctly.
My rewards barcode was giving her some issues. She apologized, advised that she was a newer employee, and stated that she wanted to make sure to resolve the issue. I appreciate her willingness to fix the issue and ask for help. She made a phone call and was able to resolve the issue quickly. She apologized once more for the delay, which wasn't needed but was appreciated :)
Amanda is an awesome new employee. Her customer service was top notch! I hope to run into her again on my next trip to Insomnia.
PS. The limited edition Valentine's cookies were amazing!“
“I stopped in this afternoon to pick up some cookies before heading back to Sioux Falls. Amanda J greeted me with a huge smile. She was so friendly. She informed me that the cookies that I was ordering were actually classic versus deluxe and adjusted the order to ensure I was charged correctly.
My rewards barcode was giving her some issues. She apologized, advised that she was a newer employee, and stated that she wanted to make sure to resolve the issue. I appreciate her willingness to fix the issue and ask for help. She made a phone call and was able to resolve the issue quickly. She apologized once more for the delay, which wasn't needed but was appreciated :)
Amanda is an awesome new employee. Her customer service was top notch! I hope to run into her again on my next trip to Insomnia.
PS. The limited edition Valentine's cookies were amazing!“