Was in town Feb 7th and thought we'd eat at Arby's. Placed an order through the app (had a bogo beef 'n cheddar) and a order at the counter for a French Dip meal and a large curly fry. Got the counter order pretty quickly, but took a long time for the online order. I finally noticed that my food was at the line and there was no one around to hand my order to me. I asked and got it. When I got to my table, there was literally less than a teaspoon of cheddar sauce on my sandwiches. The bathroom sink was disgusting, so bad I almost didn't wash my hands. Rest of the bathroom seemed ok, but didn't look close because I just went in to wash up. We arrived about 8:30pm. One employee had just picked up the entry mat when we pulled into the parking lot. We thought it might have been closed. Then he saw us coming in and threw the entry mat down. He had a horrible attitude. I left a review at Arby's.com or where ever QR code on the cup takes you. The next day I had my phone on silence, and noticed 4 phone calls with none of them leaving a voice mail. Then I got a phone call from someone (they didn't identify who they were but I assume a manager) on Monday the 10th who was nothing but excuses! I said I didn't need his excuses and hung up. He called back and I told him I was done with Arby's, and hung up. He called again but I didn't answer. I answered the 4th call and yelled at him to stop bothering me. Atmosphere and service would be a zero if I could, food a 3 because the fries and french dip were ok. I should note that someone from corporate did email, but if you go to Yelp and look, someone else had the same poor service the same day only 30 minutes after us.
Atmosphere: 1
Food: 3
Service: 1
Erika Gingerich
*update 12/30* the manager and above restaurant reached out regarding our experience and have been very professional and have shown fabulous customer service!
We visited 12/23/2024. What my family and I experienced here, was truly, one of the most uncomfortable and unprofessional fast service experiences in my entire life. Upon entering the establishment with my husband and young children, we were greeted with an exacerbated "OH MY GOD DUDE, MORE PEOPLE IN THE LOBBY" said employee then proceeded to leave the register to get, what I can only assume was the manager? When she came to the front registers she proceeded to yell "WELL. WE'RE OUT OF ROAST BEEF. SO WHAT DO YOU WANT." In a tone that seemed annoyed at our presence. At this point, I was ready to leave. But our children were so hungry and fussy from being in the car for almost 3 hours. So we decided to get some chicken strips and fries. We received our food, which was missing an order of chicken nuggets for our one year old. When my husband approached the counter with his receipt, the manager again, seemed so annoyed and made it seem like my husband's fault. We got our nuggets, and sat down to eat. Said manager? (Again, I don't know their role) Proceeded to almost THROW dining room chairs while moving them and loudly banged tables together, all the while saying expletives under their breath (not quietly). My 5 year old was frightened by this whole experience and thought he was in trouble, or did something wrong. He barely ate, and cried when we got to the car.
I really dislike writing negative reviews. I definitely try to give the benefit of the doubt, I understand that these employees are likely short-staffed and frustrated, though we could have been treated better. We've had good success at other Arby's locations, as our family road trips often. But this was utterly terrible.
Atmosphere: 1
Food: 3
Service: 4
Dave Major
Amazing hamburgers...who knew!!
Atmosphere: 4
Food: 5
Service: 4
Diane Lind
Clean restaurant. Service was quick. Gyros were hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Curly Fries
Jason Engel
Just an Arbys like every other one. But potato cakes are back! I was excited to see that. Had the bourbon barbecue brisket. I think they might as spiked it with real Bourbon. It was good.
Atmosphere: 3
Food: 4
Service: 4
Nancy Rausch
Filthy, slow service, marginal food.
Atmosphere: 1
Food: 2
Service: 1
Dave Meyers
We went to the drive through. I had classic roast beef and my wife the Rueben with fries. Everything was only warm to cold.
Atmosphere: 2
Food: 1
Service: 2
Taya Time
Amazing service !!!
Atmosphere: 5
Food: 5
Service: 5
Bobbi F Adrian
Very frustrated! Front doors locked and employees just staring at you. This is two hours after they opened. I do understand if you are short employees that you may not be able to open dining room, but then post it!
Lorin Prange
Food is exactly what you expect and was an adequate temperature. Both times we have gone they have not given us any ketchup or Arby's sauce in our to-go order. The last time we went the staff member who assisted us was rather incompetent.
Arby's is always good ?! Went through drive through.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Jim Thompson
I had there hamburger. It was really good. I usually don't go to Arby's. But that was one of the better burgers I've had.
Food: 5
Service: 4
Logan W
Went into the restroom and when waiting for the only stall watched a male worker (tall, skinny, with long blonde hair) walk out of the stall and left the bathroom without washing his hands. He then took my order and bagged my food. Absolutely disgusting. Please read your bathroom door.
Atmosphere: 1
Food: 1
Service: 1
Travis Hubbell
Love roast beef
Atmosphere: 4
Food: 5
Service: 4
Jorge Araujo-Cota
No customers at the store, we pull in, girl screams cause she cant have a 2 min break and slams the door, like sir no one was in like or anything
Was in town Feb 7th and thought we'd eat at Arby's. Placed an order through the app (had a bogo beef 'n cheddar) and a order at the counter for a French Dip meal and a large curly fry.
Got the counter order pretty quickly, but took a long time for the online order. I finally noticed that my food was at the line and there was no one around to hand my order to me. I asked and got it. When I got to my table, there was literally less than a teaspoon of cheddar sauce on my sandwiches.
The bathroom sink was disgusting, so bad I almost didn't wash my hands. Rest of the bathroom seemed ok, but didn't look close because I just went in to wash up.
We arrived about 8:30pm. One employee had just picked up the entry mat when we pulled into the parking lot. We thought it might have been closed. Then he saw us coming in and threw the entry mat down. He had a horrible attitude. I left a review at Arby's.com or where ever QR code on the cup takes you. The next day I had my phone on silence, and noticed 4 phone calls with none of them leaving a voice mail. Then I got a phone call from someone (they didn't identify who they were but I assume a manager) on Monday the 10th who was nothing but excuses! I said I didn't need his excuses and hung up. He called back and I told him I was done with Arby's, and hung up. He called again but I didn't answer. I answered the 4th call and yelled at him to stop bothering me.
Atmosphere and service would be a zero if I could, food a 3 because the fries and french dip were ok. I should note that someone from corporate did email, but if you go to Yelp and look, someone else had the same poor service the same day only 30 minutes after us.
Atmosphere: 1
Food: 3
Service: 1
*update 12/30* the manager and above restaurant reached out regarding our experience and have been very professional and have shown fabulous customer service!
We visited 12/23/2024.
What my family and I experienced here, was truly, one of the most uncomfortable and unprofessional fast service experiences in my entire life. Upon entering the establishment with my husband and young children, we were greeted with an exacerbated "OH MY GOD DUDE, MORE PEOPLE IN THE LOBBY" said employee then proceeded to leave the register to get, what I can only assume was the manager? When she came to the front registers she proceeded to yell "WELL. WE'RE OUT OF ROAST BEEF. SO WHAT DO YOU WANT." In a tone that seemed annoyed at our presence. At this point, I was ready to leave. But our children were so hungry and fussy from being in the car for almost 3 hours. So we decided to get some chicken strips and fries. We received our food, which was missing an order of chicken nuggets for our one year old. When my husband approached the counter with his receipt, the manager again, seemed so annoyed and made it seem like my husband's fault. We got our nuggets, and sat down to eat. Said manager? (Again, I don't know their role) Proceeded to almost THROW dining room chairs while moving them and loudly banged tables together, all the while saying expletives under their breath (not quietly). My 5 year old was frightened by this whole experience and thought he was in trouble, or did something wrong. He barely ate, and cried when we got to the car.
I really dislike writing negative reviews. I definitely try to give the benefit of the doubt, I understand that these employees are likely short-staffed and frustrated, though we could have been treated better. We've had good success at other Arby's locations, as our family road trips often. But this was utterly terrible.
Atmosphere: 1
Food: 3
Service: 4
Amazing hamburgers...who knew!!
Atmosphere: 4
Food: 5
Service: 4
Clean restaurant. Service was quick. Gyros were hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Curly Fries
Just an Arbys like every other one. But potato cakes are back! I was excited to see that. Had the bourbon barbecue brisket. I think they might as spiked it with real Bourbon. It was good.
Atmosphere: 3
Food: 4
Service: 4
Filthy, slow service, marginal food.
Atmosphere: 1
Food: 2
Service: 1
We went to the drive through. I had classic roast beef and my wife the Rueben with fries. Everything was only warm to cold.
Atmosphere: 2
Food: 1
Service: 2
Amazing service !!!
Atmosphere: 5
Food: 5
Service: 5
Very frustrated! Front doors locked and employees just staring at you. This is two hours after they opened. I do understand if you are short employees that you may not be able to open dining room, but then post it!
Food is exactly what you expect and was an adequate temperature. Both times we have gone they have not given us any ketchup or Arby's sauce in our to-go order. The last time we went the staff member who assisted us was rather incompetent.
Food: 4
Service: 2
Recommended dishes: Arby's Signature Sandwiches, Curly Fries Medium, Chicken Tenders 3 Ea
Restaurantji Recommends
Arby's is always good ?! Went through drive through.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
I had there hamburger. It was really good. I usually don't go to Arby's. But that was one of the better burgers I've had.
Food: 5
Service: 4
Went into the restroom and when waiting for the only stall watched a male worker (tall, skinny, with long blonde hair) walk out of the stall and left the bathroom without washing his hands. He then took my order and bagged my food. Absolutely disgusting. Please read your bathroom door.
Atmosphere: 1
Food: 1
Service: 1
Love roast beef
Atmosphere: 4
Food: 5
Service: 4
No customers at the store, we pull in, girl screams cause she cant have a 2 min break and slams the door, like sir no one was in like or anything
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