A&W Restaurant

501 Deadwood Ave, Rapid City
(605) 388-0588

Recent Reviews

Russell Courbron

I go there a lot for lunch, usually pretty okay, even though most of the employees are really rude. Today they tried charging my card too much money after I gave them a 20 in cash. It charged my card a dollar every time they tried and have officially stolen money from me. My bank says it’s not a pending charge that will go back to my card. Sylvia the manager is very rude and very unhelpful. Wouldn’t even apologize for stealing money off my card.

Atmosphere: 1

Food: 1

Service: 1

Terry

Nice ..lots of variety..reasonable price

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Gallegos

Taste too much greasy

Donna Huber

I have always been happy with the food from A&W Restaurant. I was not impressed with the loud noises made by the crew on a recent Sunday. It was a very young crew and they had loud music playing, and loud voices and some sort of banging noise was heard which was very loud and noisy. I had to ask them to wipe down the table I wanted to use. I was the only customer at the time.

Atmosphere: 1

Food: 4

Service: 3

Blackout Chris

Waited in the drive thru for 10 mins with no answer. So I pulled around and the employees were making a tiktok videos. I will never go back.

Atmosphere: 1

Food: 1

Service: 1

George Luckie

Waited in drive-thru for 25 minutes and when I got to window, the rather larger gal that was working got an attitude with me and told me that I should tell her I wanted my cheeseburger plain. I did tell her when I placed my order! I have never had a problem with a&w food but if this is your customer service, I will not be back. Lunch is to enjoy good food and relax without attitude. So thanks for the good years.Sincerely George Luckie

Atmosphere: 3

Food: 5

Service: 1

Jenni Ludes

Food was decent, though the mini corn dogs (kids meals) were a bit undercooked and bland. Biggest issue was the time waiting in the drive thru line. Only had one car ahead of us and it took 15 minutes.

Food: 4

Service: 3

Michaelle Murray

Burger was cold. Employees were

Atmosphere: 2

Food: 3

Service: 2

Ken Bear

Food is normally fine, but the people behind the counter often have professional but grouchy attitudes, also I have difficulty getting my order right, and the right items. I go through the drive through normally. It's happened a few times now, and for how expensive fast food is, I hope order accuracy would be important.After posting my review I've read a few others. I see this has been happening for a while now while nothing as been done about it... As much as I like the food I might find other options. I lowered my star rating for lack of action taken despite man "sincere" review apologies.

Atmosphere: 3

Food: 4

Service: 1

Zelda Mac

Decent food. Cheese curds are probably the best in town. Drive thru is incredibly slow, though.

Atmosphere: 3

Food: 4

Service: 3

Tonya A

They were friendly and quick. Nice group of young men

Atmosphere: 5

Food: 5

Service: 5

Isaac Tucker

Sometimes I will stop by before work and grab a sandwich but the last two times I ordered food though there drive through I’ve waited 15min per car so almost a total time of half hour before they get my order so I just left no one shouldn’t have to wait that long for food in a drive through when there’s only two cars in line they do have good food but there wait time is very terrible and they need to work on it I understand making food from fresh but after this I won’t be stopping by anymore I will just continue going though McDonald’s before work at least I don’t have to wait that long and still get the same quality of food there.

Atmosphere: 1

Food: 4

Service: 1

Jennifer Jane

Best cheese curds and root beer around. Not the most enticing setting, but the gas station and restaurant are always clean.

Atmosphere: 3

Food: 5

Service: 5

Joseph Budd

Wasn't bad, but I'm betting they were short staffed. They were supposed to be opened at 11, lobby was still closed off, so tried the drive thru. There a guy told us it'll be a few more minutes so we waited. Got our order in, guy at the window looked both bored and disinterested in working. So we got our food and left.

Atmosphere: 3

Food: 4

Service: 3

Txt Now

Absolutely amazing! Very clean when my family walked in, food was outstanding. Customer service was lovely! The girls did awesome! Very polite and professional. Highly recommended :). Very delighted customers! :)

Atmosphere: 5

Food: 5

Service: 5

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