Food is often not fresh. Rancid cucumbers, wilted salads
michelle wasson
Dave is an amazing manager- runs this restaurant with professionalism and remembers his customers !
Lori Behnke
Most amazing frozen custard!!
Kass
Order curbside today and it was a disaster. First off we waited 30 minutes for our food in total. After 20 minutes we asked a worker that came outside if we had to go inside to get our food or if we would have it brought out to us. She replied with “we are busy and you haven’t waited that long”. First off super rude reply, I have worked in food service and would never have said that to a customer, and I had proof we waited for 20 minutes at that point.
So we waited another 10 minutes before we went inside and to see what was going on.
When we got inside the same lady raced over from the drive thru (where she had a headset on and was working) and handed us the food and proceeded to say it wasn’t that long.
This is not how you treat a customer considering I have on my phone when the order was placed and when I tapped the “I’m here” button. It was a total of 30 minutes.
Will never be back. You guys really need to check your employees. Love the food but the customer service is not worth it.
She had long blonde hair and glasses and was working drive thru with a headset on. Super rude and disrespectful.
Daniel Scherer
I do not like to leave negative reviews but the Culvers located on West Main Street in Rapid City has gone so far downhill in the past year that it is now below sea level. They repeatedly mess up orders and when it is brought to their attention they just make excuses and shrug it off.
Jenni Ludes
Got the order right the first time (and wasn't a simple order).
Food: 4
Service: 5
Recommended dishes: French Fries, Hamburger
Gavin Auker
Tonight was an awful experience for someone who doesn't go to your store often. There is no indication as to where curbside parking is, so obviously I parked in front of your store. Where you have all of four parking spots. You have the make and model of my car and asked my to text you when I arrived. Easy. Then I sat there patiently, until I eventually went inside and was greeted with a snobby employee who asked,"Well where did you park? Yeah actually our curbside parking is back there," gesturing to some vague location in the back of the parking lot.
Awesome.
Service: 1
Kris Jacobson
Lots of bad language and shouting.
Atmosphere: 3
Food: 5
Service: 3
Kassandra Bottomley
Just went through the drive thru at around 6:40 pm to get some shakes, got to the window and everyone is standing around talking, on their phones, didn’t come to the window for minutes, ended up driving away. Greeting the customer at the window is customer service 101, it’s what you teach people the first day. Such a shame because we love Culver's food.
Atmosphere: 1
Food: 1
Service: 1
Garret Evans
Closed an hour early from what the operation hours show. Closed at 10pm, not 11pm on Saturday.
Recommended dishes: Double Cheeseburger Combo with Fries, French Fries, Hamburger, Ice Cream Sundaes
Blackout Chris
Good burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Butter Burger
Michaela Smith
PLEASE UPDATE YOUR HOURS ONLINE. Staff was rather irritated (rightfully so) when 3 cars of people came to the drive thru at 9:53pm-9:57pm. We drove to the furthest Culver's location (your location) from our hotel because you were the only location "open" until 11pm. At the window I asked the employee what time you close, as they sounded irritated over the speaker and shut the exterior lights off as we were pulling up to the window. Food was still good, and everything was correct. Keep your team happy and update your hours!
Dietary restrictions: Celiac safe. Gluten free bun available - replace fries with steamed broccoli
Food is often not fresh. Rancid cucumbers, wilted salads
Dave is an amazing manager- runs this restaurant with professionalism and remembers his customers !
Most amazing frozen custard!!
Order curbside today and it was a disaster. First off we waited 30 minutes for our food in total.
After 20 minutes we asked a worker that came outside if we had to go inside to get our food or if we would have it brought out to us. She replied with “we are busy and you haven’t waited that long”.
First off super rude reply, I have worked in food service and would never have said that to a customer, and I had proof we waited for 20 minutes at that point.
So we waited another 10 minutes before we went inside and to see what was going on.
When we got inside the same lady raced over from the drive thru (where she had a headset on and was working) and handed us the food and proceeded to say it wasn’t that long.
This is not how you treat a customer considering I have on my phone when the order was placed and when I tapped the “I’m here” button. It was a total of 30 minutes.
Will never be back. You guys really need to check your employees. Love the food but the customer service is not worth it.
She had long blonde hair and glasses and was working drive thru with a headset on.
Super rude and disrespectful.
I do not like to leave negative reviews but the Culvers located on West Main Street in Rapid City has gone so far downhill in the past year that it is now below sea level. They repeatedly mess up orders and when it is brought to their attention they just make excuses and shrug it off.
Got the order right the first time (and wasn't a simple order).
Food: 4
Service: 5
Recommended dishes: French Fries, Hamburger
Tonight was an awful experience for someone who doesn't go to your store often. There is no indication as to where curbside parking is, so obviously I parked in front of your store. Where you have all of four parking spots. You have the make and model of my car and asked my to text you when I arrived. Easy. Then I sat there patiently, until I eventually went inside and was greeted with a snobby employee who asked,"Well where did you park? Yeah actually our curbside parking is back there," gesturing to some vague location in the back of the parking lot.
Awesome.
Service: 1
Lots of bad language and shouting.
Atmosphere: 3
Food: 5
Service: 3
Just went through the drive thru at around 6:40 pm to get some shakes, got to the window and everyone is standing around talking, on their phones, didn’t come to the window for minutes, ended up driving away.
Greeting the customer at the window is customer service 101, it’s what you teach people the first day.
Such a shame because we love Culver's food.
Atmosphere: 1
Food: 1
Service: 1
Closed an hour early from what the operation hours show. Closed at 10pm, not 11pm on Saturday.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst hamburger I've ever had
Atmosphere: 2
Food: 1
Service: 2
A step or two above normal faster food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo with Fries, French Fries, Hamburger, Ice Cream Sundaes
Good burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Butter Burger
PLEASE UPDATE YOUR HOURS ONLINE.
Staff was rather irritated (rightfully so) when 3 cars of people came to the drive thru at 9:53pm-9:57pm. We drove to the furthest Culver's location (your location) from our hotel because you were the only location "open" until 11pm.
At the window I asked the employee what time you close, as they sounded irritated over the speaker and shut the exterior lights off as we were pulling up to the window.
Food was still good, and everything was correct.
Keep your team happy and update your hours!
Dietary restrictions: Celiac safe. Gluten free bun available - replace fries with steamed broccoli
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deluxe Butter Burger
Girl in the drive through is rude.
Loading...