Treating dashers like thieves just cost you a customer, and I won't ever pick up here again. I'm sure glad Jersey Mike's is just down the street. Take your bad business practices away from us and please use your own delivery drivers.
Ana
Ordered a sandwich add bacon, was charged 3 $ for bacon that was never added on the sandwich. Not to mention the wait. Not freaky fast 1/10
Atmosphere: 3
Food: 2
Service: 1
Spartacus
If you dont enjoy your job just find somewhere else to work. They all seem crabby. When ordering my sandwich they forget pickles. I just ask can i get them on the side no need to remake the sandwich. They end up giving me 3 pickles. Really for a whole sandwich. If you dont enjoy your job find somewhere else to work instead of making people feel uncomfortable. Besides this bad experience when dealing with a happy worker its feels welcome and the food is pretty goo when made right.
Atmosphere: 2
Food: 5
Service: 2
Marnie Kenner
Just stopped in after our girls played in a softball game! Staff was friendly, made our sandwiches perfect and really appreciated how kind they were!! Here from
Atmosphere: 5
Food: 5
Service: 5
Garrett 'Warbis
Imagine putting in an order, literally a half a mile from a store. Only for it to take an hour and a half to arrive. That's what happens every time we order for delivery from this location.
Atmosphere: 1
Food: 1
Service: 1
Matthew Roterdam
This isn’t the first time.!!! It really annoys me that the staff can’t take the time to evenly spread the tuna on my sandwich. Now that I’m driving in my truck I’ll take the time to fix my sandwich I literally just paid someone else to do!!!
Atmosphere: 4
Food: 2
Service: 2
Brittani Thibodeau
My photo is an attempt to contact corporate to let them know of our experience with the customer service at the Eglin Street in Rapid City, South Dakota. I love Jimmy John’s. Their food is so good. This particular location I have had issues with on multiple occasions with customer service. I’m not sure when they decided to start having attitudes at drive-throughs. We happen to have allergies, so we understand complications when we order food and are normally understanding to the workers. This time they just told us they couldn’t accommodate us. All we asked was to switch out salami. No tomatoes. Not only did they say they could not do this through drive thru but then we did it online and they messed up the sandwich. They did switch the meat but still added tomatoes. On the other sandwich we ordered in drive thru they forgot the meat all together. On a beach club no turkey?? There was nothing special about it just a number 12.
Dietary restrictions: No salami no tomatoes. Needed turkey on the 12 so I can eat the bread.
Atmosphere: 1
Food: 2
Service: 1
Rich in Cody
During a brief stay in Rapid City, we stopped in for lunch (around mid-April 2024).Everything was great. Food tasted great, place was clean.
Food: 5
Service: 5
John Tyler
It’s April 17 at 6:15pm. Just moved to Rapid city from Tuscaloosa Alabama for work. I come here every day and this manager and crew is the best. They’re all fantastic but this crew is lighting fast and awesome to deal with. Five stars all the way. See u guys tomorrow. Could not be happier.
I’m standing outside and it’s 10:32 and the guy says they don’t open until 11. But everything else says they are open at 10:30.
Jordan Hornbaker
This is the last straw I've had with this place!!! They scew up my order constantly, and when I show up to grab a sandwich for the road when they are supposed to open at 10:30am and they will not make me a sandwich because they have a big to go order is unacceptable. You need to go and change your hours if you're not going to open at the time you say you are. This is bad business!!!! Bigtime!!! Never go here! You will be disappointed!!!!
Atmosphere: 1
Food: 4
Service: 1
Aaron Lauseng
Why do away with Dijon mustard? Billy club is a completely different sandwich with yellow vs dijon....not a good
Atmosphere: 1
Food: 3
Service: 1
Brenda Ireland
Always make my sub the way I like it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sub
Christopher Smith
I've never eaten at a Jimmy John's before and wanted to see what the fuss was about. I guess their customers have never eaten good food before because this is appalling. Not only is the food grossly overpriced, it's pure trash. The smell of the place is enough to turn a starving man away from eating here. I'm glad I didn't actually order and pay for food because fool me once shame on you, fool me twice shame on me.
Expensive for what you get
Atmosphere: 1
Food: 1
Service: 3
Treating dashers like thieves just cost you a customer, and I won't ever pick up here again. I'm sure glad Jersey Mike's is just down the street. Take your bad business practices away from us and please use your own delivery drivers.
Ordered a sandwich add bacon, was charged 3 $ for bacon that was never added on the sandwich. Not to mention the wait. Not freaky fast 1/10
Atmosphere: 3
Food: 2
Service: 1
If you dont enjoy your job just find somewhere else to work. They all seem crabby. When ordering my sandwich they forget pickles. I just ask can i get them on the side no need to remake the sandwich. They end up giving me 3 pickles. Really for a whole sandwich. If you dont enjoy your job find somewhere else to work instead of making people feel uncomfortable. Besides this bad experience when dealing with a happy worker its feels welcome and the food is pretty goo when made right.
Atmosphere: 2
Food: 5
Service: 2
Just stopped in after our girls played in a softball game! Staff was friendly, made our sandwiches perfect and really appreciated how kind they were!! Here from
Atmosphere: 5
Food: 5
Service: 5
Imagine putting in an order, literally a half a mile from a store. Only for it to take an hour and a half to arrive. That's what happens every time we order for delivery from this location.
Atmosphere: 1
Food: 1
Service: 1
This isn’t the first time.!!!
It really annoys me that the staff can’t take the time to evenly spread the tuna on my sandwich. Now that I’m driving in my truck I’ll take the time to fix my sandwich I literally just paid someone else to do!!!
Atmosphere: 4
Food: 2
Service: 2
My photo is an attempt to contact corporate to let them know of our experience with the customer service at the Eglin Street in Rapid City, South Dakota. I love Jimmy John’s. Their food is so good. This particular location I have had issues with on multiple occasions with customer service. I’m not sure when they decided to start having attitudes at drive-throughs. We happen to have allergies, so we understand complications when we order food and are normally understanding to the workers. This time they just told us they couldn’t accommodate us. All we asked was to switch out salami. No tomatoes. Not only did they say they could not do this through drive thru but then we did it online and they messed up the sandwich. They did switch the meat but still added tomatoes. On the other sandwich we ordered in drive thru they forgot the meat all together. On a beach club no turkey?? There was nothing special about it just a number 12.
Dietary restrictions: No salami no tomatoes. Needed turkey on the 12 so I can eat the bread.
Atmosphere: 1
Food: 2
Service: 1
During a brief stay in Rapid City, we stopped in for lunch (around mid-April 2024).Everything was great. Food tasted great, place was clean.
Food: 5
Service: 5
It’s April 17 at 6:15pm. Just moved to Rapid city from Tuscaloosa Alabama for work. I come here every day and this manager and crew is the best. They’re all fantastic but this crew is lighting fast and awesome to deal with. Five stars all the way. See u guys tomorrow. Could not be happier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sub
Restaurantji Recommends
I’m standing outside and it’s 10:32 and the guy says they don’t open until 11. But everything else says they are open at 10:30.
This is the last straw I've had with this place!!! They scew up my order constantly, and when I show up to grab a sandwich for the road when they are supposed to open at 10:30am and they will not make me a sandwich because they have a big to go order is unacceptable. You need to go and change your hours if you're not going to open at the time you say you are. This is bad business!!!! Bigtime!!! Never go here! You will be disappointed!!!!
Atmosphere: 1
Food: 4
Service: 1
Why do away with Dijon mustard? Billy club is a completely different sandwich with yellow vs dijon....not a good
Atmosphere: 1
Food: 3
Service: 1
Always make my sub the way I like it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sub
I've never eaten at a Jimmy John's before and wanted to see what the fuss was about. I guess their customers have never eaten good food before because this is appalling. Not only is the food grossly overpriced, it's pure trash. The smell of the place is enough to turn a starving man away from eating here. I'm glad I didn't actually order and pay for food because fool me once shame on you, fool me twice shame on me.
Atmosphere: 1
Food: 1
Service: 1
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