McDonald's

2223 W Main St, Rapid City
(605) 342-3483

Recent Reviews

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Sallie F

Typical mcdonalds šŸ™„. They keep it clean. Service is slow. Kiosk orders only. Miss interacting with people.

Atmosphere: 1

Food: 3

Service: 1

S Schmidt

This location is all digital but still SUPER busy

Katherine Tryon

I would give 0 stars if I could. Horrific service. Worst McD in the NATION.

Baloo

The employees here need to learn to acknowledge people every time I go in there employees just look at me walk past me no can I help you nothing very poor customer service!!!

Atmosphere: 1

Food: 1

Service: 1

Torin Peterson

Spicy McMuffin was not worth the 20 minute wait for curbside pickup. At least I eventually got my food.

Atmosphere: 2

Food: 2

Service: 1

Art Pepper

Parking lot is a disaster to navigate. Designer/developer on this project during the construction phase obviously didn't do his/her homework on potential traffic flow pitfalls and probably has never eaten here to experience the nonsense firsthand....do better....... otherwise, have always had quick service and good fresh food.

Atmosphere: 4

Food: 4

Service: 5

Tina Puckett

location is clean . employees were nice. entering and exiting parking lot is kinda tight and confusing

Atmosphere: 5

Food: 5

Service: 5

Bob Duver

Mcdonald's

Salamon Garrison

They was fast, line moved along and everyone was fantastic šŸ‘ šŸ˜€

Atmosphere: 4

Food: 4

Service: 4

CJ Engel

After waiting 15 minutes in drive up at 11:30 I left. Came back at 1 pm waited 30 minutes . Even called the person said they were training on how to make sandwiches. Short staffed .. when I ordered my food the person didn't know about buy one get one for dollar offer. My double cheeseburger had ketchup spilling all over and it was not stacked properly. My fries were cold and tough.. so disappointing. I have been going to this McDonald's since it open. I even was one of the first females to be hired..

Food: 1

Service: 1

Ashley Shewey

DO NOT DO AN ONLINE ORDER PICK UP FROM THE APP!!!!!!!!!
I placed an order for 6 nuggets and 2 burgers at 11:20am before I even arrived at McDonald’s.

Waited in my spot for 40 minutes, still no food for 3 small items, so I left. 40 whole minutes sitting and wasting my time.

Had to call 3 times just to get ahold of a worker, and no apologies or anything. All they had to say was it’ll refund in a day or two.

Atmosphere: 1

Food: 1

Service: 1

BR Hermanson

I don’t usually leave reviews, but tonight’s experience was unbelievably frustrating. My friend and I placed our orders, and we ended up waiting over an hour to receive our food. I was literally just waiting on an ice cream cone and a soda, yet it took that long for our meals to be handed out.

While waiting, I stood at the counter for a solid amount of time trying to get someone’s attention—not a single employee acknowledged us or asked if we needed help. The staff was incredibly rude and dismissive, completely ignoring customers standing right in front of them. My items were disgusting by the time we finally got everything, and the entire experience felt like a joke.

I even tried calling the store while I was still there, hoping to get someone’s attention that way. Instead, the person who answered the phone just ignored my complaint and offered no help at all. This was beyond just slow service—it was complete disregard for customers.

To say I’m disappointed is an understatement. I’d strongly urge management to retrain staff on basic customer service. Honestly, I feel I deserve a refund or reimbursement for this experience. No one should have to go through this just to get an ice cream cone.

Atmosphere: 1

Food: 1

Service: 1

David Oerlline

For the second time I have used the app from a table and it took 20 minutes to get my food.

Atmosphere: 2

Food: 3

Service: 1

DawnSherine Bernard

Very good burger.

Atmosphere: 5

Food: 5

Service: 5

Bobbi Remington

Good food but slow

Atmosphere: 4

Food: 5

Service: 4

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