The last 4 times we have through the drive things our order has been wrong. Missed nuggets in a happy meal, missed fries in a happy meals, missed fries for a value meal..no condiments etc. This time I caught the error before leaving the drive thru. When we got home the burger bun was pretty stale. I know errors happen but this has been very frequent. When we call the restaurant they do ensure we get a replacement or get put on their list for a free meal, but it is still an inconvenience and has been happening alot.
Atmosphere: 4
Food: 3
Service: 2
TamiB
Westside McDonalds I had dried out breakfast burritos and an overcooked dry hashbrown! I ordered curbside. It didn't take long to get good. Im assuming my food wS sll premade and sat in the warmer. Otherwise, there's no excuse for the dried out, hard food I received. This used to be the best location.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Hashbrown
Jack Nelson
Took 40 mins to get an ice tea
Atmosphere: 1
Food: 1
Service: 1
Todd Bob
I hate this one: it's not customer friendly at all. No condiments on the floor, no paper towels in the restaurant or bathroom: I had to blow my nose on the wall.
Jen Hanson
Lately when I have placed my order thru the app I have been getting cold food and this last time the lady who brought the food out did apologize for the wait but if your not getting the food out on time why not replace it with hot food.... every item I ordered was cold and also 3 other curbside orders came and went by the time I got my order how can they choose who they want to serve and not serve thru curbside
Food: 1
Service: 3
Riena Johnson
Fire Karen, snatched my phone out of my hands to see an order she got wrong..and then blamed me for it.
Atmosphere: 1
Food: 3
Service: 1
Alex Reichert
Got in the parking lot and placed a curbside order. I checked in right away because it made me do it before I paid. Sat there for about 25 minutes. Watched all the cars in the drive through leave and about 5 other curbside people that arrived after get their food and leave. I got a burger and a cone. I checked the app and it showed I’d already received my food. I went inside. My ice cream cone was melted all over their counter. Still took them 5 more minutes after I got inside for them to hand me my food. My burger and fries were cold. I’ll drive across town before I go back here
Food: 3
Service: 1
Karissa Webb
Always quick and easy!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quarter Pounder with Cheese
Brion Anderson
Went through drive through ordered egg McMuffin (4) good service. Food not so good the muffin was cold and not hardly toasted. Way overpriced $18 for 4 muffins.
Atmosphere: 2
Food: 1
Service: 4
Cheryl Correa
Sat in the 2nd line waiting for someone/anyone to take my order. The cars in the first lane are going thru no problem. Literally all the cars in the first lane went first before I got any service. They suck at their jobs.
Updated a previous review of mine from 3 to 2. Food is decent but I'm sick of getting ripped off at this location. Drinks and hot fudge Sundays consistantly filled just 3/4 full if that.
lonnie Richie
Favorite McDonald's in rapid
Atmosphere: 3
Food: 4
Service: 4
Tena Osborne
Order on app only inside. Doesn't feel welcoming. Food was 👍
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Hashbrown, Egg Mcmuffin, Big Mac, Hamburger, Big Mac Meal, Sausage, Hash Browns, Quarter Pounder with Cheese, Bagel, French Fries
baby unicorns cupcakes
Everytime I order a burger with extra anything it’s like it’s an inconvenience and it gets slapped together and it’s messy and sloppy.
Atmosphere: 2
Food: 1
Service: 3
Leo Gonzalez
They have decent food. Service compared needs a lot more improvement atmosphere differs on the staff working at thee time of day customers should and always receive what they pay for and with the deepest respect quality they ask for.& for reasons sometimes it takes way too long to get an order based on my time consumption and understandings as a customer
The last 4 times we have through the drive things our order has been wrong. Missed nuggets in a happy meal, missed fries in a happy meals, missed fries for a value meal..no condiments etc. This time I caught the error before leaving the drive thru. When we got home the burger bun was pretty stale. I know errors happen but this has been very frequent. When we call the restaurant they do ensure we get a replacement or get put on their list for a free meal, but it is still an inconvenience and has been happening alot.
Atmosphere: 4
Food: 3
Service: 2
Westside McDonalds
I had dried out breakfast burritos and an overcooked dry hashbrown! I ordered curbside. It didn't take long to get good. Im assuming my food wS sll premade and sat in the warmer. Otherwise, there's no excuse for the dried out, hard food I received. This used to be the best location.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Hashbrown
Took 40 mins to get an ice tea
Atmosphere: 1
Food: 1
Service: 1
I hate this one: it's not customer friendly at all. No condiments on the floor, no paper towels in the restaurant or bathroom: I had to blow my nose on the wall.
Lately when I have placed my order thru the app I have been getting cold food and this last time the lady who brought the food out did apologize for the wait but if your not getting the food out on time why not replace it with hot food.... every item I ordered was cold and also 3 other curbside orders came and went by the time I got my order how can they choose who they want to serve and not serve thru curbside
Food: 1
Service: 3
Fire Karen, snatched my phone out of my hands to see an order she got wrong..and then blamed me for it.
Atmosphere: 1
Food: 3
Service: 1
Got in the parking lot and placed a curbside order. I checked in right away because it made me do it before I paid. Sat there for about 25 minutes. Watched all the cars in the drive through leave and about 5 other curbside people that arrived after get their food and leave. I got a burger and a cone. I checked the app and it showed I’d already received my food. I went inside. My ice cream cone was melted all over their counter. Still took them 5 more minutes after I got inside for them to hand me my food. My burger and fries were cold. I’ll drive across town before I go back here
Food: 3
Service: 1
Always quick and easy!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quarter Pounder with Cheese
Went through drive through ordered egg McMuffin (4) good service. Food not so good the muffin was cold and not hardly toasted. Way overpriced $18 for 4 muffins.
Atmosphere: 2
Food: 1
Service: 4
Sat in the 2nd line waiting for someone/anyone to take my order. The cars in the first lane are going thru no problem. Literally all the cars in the first lane went first before I got any service. They suck at their jobs.
Service: 1
Restaurantji Recommends
Updated a previous review of mine from 3 to 2. Food is decent but I'm sick of getting ripped off at this location. Drinks and hot fudge Sundays consistantly filled just 3/4 full if that.
Favorite McDonald's in rapid
Atmosphere: 3
Food: 4
Service: 4
Order on app only inside. Doesn't feel welcoming. Food was 👍
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Hashbrown, Egg Mcmuffin, Big Mac, Hamburger, Big Mac Meal, Sausage, Hash Browns, Quarter Pounder with Cheese, Bagel, French Fries
Everytime I order a burger with extra anything it’s like it’s an inconvenience and it gets slapped together and it’s messy and sloppy.
Atmosphere: 2
Food: 1
Service: 3
They have decent food. Service compared needs a lot more improvement atmosphere differs on the staff working at thee time of day customers should and always receive what they pay for and with the deepest respect quality they ask for.& for reasons sometimes it takes way too long to get an order based on my time consumption and understandings as a customer
Atmosphere: 3
Food: 4
Service: 2
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