McDonald's
2223 W Main St, Rapid City
(605) 342-3483
Recent Reviews
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Typical mcdonalds š. They keep it clean. Service is slow. Kiosk orders only. Miss interacting with people.
Atmosphere: 1
Food: 3
Service: 1
This location is all digital but still SUPER busy
I would give 0 stars if I could. Horrific service. Worst McD in the NATION.
The employees here need to learn to acknowledge people every time I go in there employees just look at me walk past me no can I help you nothing very poor customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Spicy McMuffin was not worth the 20 minute wait for curbside pickup. At least I eventually got my food.
Atmosphere: 2
Food: 2
Service: 1
Parking lot is a disaster to navigate. Designer/developer on this project during the construction phase obviously didn't do his/her homework on potential traffic flow pitfalls and probably has never eaten here to experience the nonsense firsthand....do better....... otherwise, have always had quick service and good fresh food.
Atmosphere: 4
Food: 4
Service: 5
location is clean . employees were nice. entering and exiting parking lot is kinda tight and confusing
Atmosphere: 5
Food: 5
Service: 5
Mcdonald's
They was fast, line moved along and everyone was fantastic š š
Atmosphere: 4
Food: 4
Service: 4
After waiting 15 minutes in drive up at 11:30 I left. Came back at 1 pm waited 30 minutes . Even called the person said they were training on how to make sandwiches. Short staffed .. when I ordered my food the person didn't know about buy one get one for dollar offer. My double cheeseburger had ketchup spilling all over and it was not stacked properly. My fries were cold and tough.. so disappointing. I have been going to this McDonald's since it open. I even was one of the first females to be hired..
Food: 1
Service: 1
Restaurantji Recommends
DO NOT DO AN ONLINE ORDER PICK UP FROM THE APP!!!!!!!!!
I placed an order for 6 nuggets and 2 burgers at 11:20am before I even arrived at McDonaldās.
Waited in my spot for 40 minutes, still no food for 3 small items, so I left. 40 whole minutes sitting and wasting my time.
Had to call 3 times just to get ahold of a worker, and no apologies or anything. All they had to say was itāll refund in a day or two.
Atmosphere: 1
Food: 1
Service: 1
I donāt usually leave reviews, but tonightās experience was unbelievably frustrating. My friend and I placed our orders, and we ended up waiting over an hour to receive our food. I was literally just waiting on an ice cream cone and a soda, yet it took that long for our meals to be handed out.
While waiting, I stood at the counter for a solid amount of time trying to get someoneās attentionānot a single employee acknowledged us or asked if we needed help. The staff was incredibly rude and dismissive, completely ignoring customers standing right in front of them. My items were disgusting by the time we finally got everything, and the entire experience felt like a joke.
I even tried calling the store while I was still there, hoping to get someoneās attention that way. Instead, the person who answered the phone just ignored my complaint and offered no help at all. This was beyond just slow serviceāit was complete disregard for customers.
To say Iām disappointed is an understatement. Iād strongly urge management to retrain staff on basic customer service. Honestly, I feel I deserve a refund or reimbursement for this experience. No one should have to go through this just to get an ice cream cone.
Atmosphere: 1
Food: 1
Service: 1
For the second time I have used the app from a table and it took 20 minutes to get my food.
Atmosphere: 2
Food: 3
Service: 1
Very good burger.
Atmosphere: 5
Food: 5
Service: 5
Good food but slow
Atmosphere: 4
Food: 5
Service: 4
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