McDonald's
720 Cleveland St, Rapid City
(605) 343-6984
Recent Reviews
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Management is a joke! Acting like we were trying to get free steaks just because we didn’t have the receipt, they did not give us! And Yes corporate was called
Service: 1
I ordered three $5 meals and three cookies, but they only gave me one bag with three boxes of chicken nuggets. They didn't include my receipt. I went back to complain when I checked the bag, and the manager treated my wife terribly. By the way, we were driving a silver Elantra.
It is sad to see a once well ran restaurant, with great management and staff, with focus on customer service decline so significantly. This McDonald’s customer service used to be exemplary, but sadly, not all standards are maintained!
Possibly the slowest service I've ever received at a fast food place. Waited over 20 minutes as the only people in the place. When we eventually recieved our order, we asked for ketchup. The girl rolled her eyes, groaned and tossed the packets on the counter and walked away. Food was cold, at least expected fresh fries after that kind of a wait. The worst part though... my boyfriends burger literally had a bite out of if!!
Atmosphere: 1
Food: 1
Service: 1
McDonald’s
Simple. Get in and out. This place does not take orders. They are fully automated. Order from kiosk only.
Highly recommended
Atmosphere: 3
Food: 3
Service: 3
Great help in the dining room helping with orders, delivery of order and any special things we needed. We were there 3/10/25 and both helpers were awesome! Thank you! Food was good, hot, and was a clean area.
Atmosphere: 5
Food: 5
Service: 5
Wow, Curtis! Thank you so much for your hospitality today. I really appreciate it, especially for giving my fur babies their own dog bone treat! Keep serving smiles!
Atmosphere: 5
Food: 5
Service: 5
This is a great McDonald’s. Food was fresh. Service was fast. Great experience all round
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Probably not gonna get frappes anymore bc they're obviously being downsized. The fact that this is considered a medium is criminal
I have been going to this Mcds for a while as I life down the road. But this last time they forgot part of my food and when I went in to get it the associate was dismissive and rude. Then practically shove my food in my face.
And later after I got home and called the store management didn’t seem to care. I get they might have been busy but you should have some compassion for your customers.
A little more than disappointing.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Good food and service. Clean eating area.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Mcdouble, Cheeseburger
It’s a good McDonald’s, with good, fast service and kind people. They rarely get orders wrong and get them out quickly. The drive thru is fast even when they’re busy. Inside the pace is slower but that’s to be expected if you’re dining in.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcchicken, Chicken Mcnuggets
Very helpful and so far no mess ups on their end always a great experience when I'm there
Atmosphere: 5
Food: 5
Service: 5
Fast, delicious, courteous...but do not routinely ask to round up for NcDonald House!
Atmosphere: 5
Food: 5
Service: 5
They gave my three doggos two treats each! 10/10 for some very happy puppers ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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