Stopped by for lunch (1 pm) with a friend on September 15. We were treated to luke warm cheesebugers and cold fries. I guess they were trying to get rid of leftover food rather than preparing fresh...expect better from Sonic.
10/12. Thanks for the canned response to my review. I dont think i want to call the manager on duty because that is something you all in customer relations should do. Also if there was a manager on duty the day i was there they must be ineffective or asleep at the wheel to let this happen. Final comment...see review just before mine....cold food...hmmm looks like you have a problem there..
Food: 1
Service: 4
mark a
Lol no one would answer and then drove around to stall and no one answered there either. Went across street and ate somewhere else. Just wanted fries for mom. Lol
Atmosphere: 1
Service: 1
Mark Carpenter
We ordered the #9 Footlong Quarter Pound Coney meal, upsized drink & fries to large, ordered an extra Footlong Quarter Pound Coney. Well 1 of 2 Coney dogs wasn't even a Quarter Pound Coney, it was 2 hotdogs on a Coney bun, that's not even a Footlong, they charged me the Coney price for it and we ordered a large fries got a Medium at a large price and they was cold. Will not be back guarantee, won't be taken advantage of twice
Atmosphere: 1
Food: 1
Service: 1
Adam Bauerle
Food was well prepared and good, unfortunately customizations (which weren't many), were not followed. Service was wonderful otherwise!
Food: 4
Service: 4
Liz Forgy
I waited in line thru the drive thru for over 15 minutes and I was the second car ..I left before I got my food as I ran out of time. That same car was there when I went by 5 minutes later
Service: 1
Samantha Robinson
This location is pretty hit or miss. I typically order through the app, wait about 20 mins past the “expected” time that the app gives, push the button, they say they are only doing drive thru right now, pull up to the drive thru and tell them the stall number & it’s not really a big deal HOWEVER I wish they would just turn the app off when they can’t properly fulfill those orders as I have seen the app say they’re currently not accepting mobile orders at this time before. Not a big deal just inconvenient & I only ever order this way when I’m not in a hurry. Our last visit I decided to just order there in a stall, overall pretty smooth until the food came out. It was definitely someone else’s order. But the manager came out and fixed the situation very quickly and in a friendly manner, she was great! So im sure I will return to this location as I was very pleased with the managers response to an issue!
Atmosphere: 4
Food: 4
Service: 4
Stefanie Doaty
Food is great but service is horrible. Every time I have been there, the workers have been rude, not once received a greeting, had a thank you, nothing. Just bad.
Food: 4
Service: 1
Ruthann Mountain
Food was greasy oil hadn't been changed.
Atmosphere: 3
Food: 3
Service: 3
Grace Kane
I ordered online and picked up at the store. One of my drinks was not made correctly
Atmosphere: 5
Food: 4
Service: 5
Russ Harper
Never did answer the call went to another stall pushed button and waited another 15 to 20 mins then just left
Terrible service. This is twice now that I've ordered and then... nothing. Apparently my orders just aren't important. At least I never paid for anything. But I am not wasting my time anymore.
Atmosphere: 1
Food: 3
Service: 1
Tami Downs-McCauley
If you download the sonic app you will get all kinds of really good coupons to use. My favorite is the 1/2 drinks anytime you use the app to place an order. Also, using the app is a lot quicker than waiting in the drive through.
Atmosphere: 4
Food: 4
Service: 5
Robert Forcucci
Those mozzarella sticks. 😋
Atmosphere: 5
Food: 5
Service: 5
Kathryn Baldwin
They got a lot of things wrong on our order. We had a long wait, and we left without receiving everything because the eait was so long.
Stopped by for lunch (1 pm) with a friend on September 15. We were treated to luke warm cheesebugers and cold fries. I guess they were trying to get rid of leftover food rather than preparing fresh...expect better from Sonic.
10/12. Thanks for the canned response to my review. I dont think i want to call the manager on duty because that is something you all in customer relations should do. Also if there was a manager on duty the day i was there they must be ineffective or asleep at the wheel to let this happen. Final comment...see review just before mine....cold food...hmmm looks like you have a problem there..
Food: 1
Service: 4
Lol no one would answer and then drove around to stall and no one answered there either. Went across street and ate somewhere else. Just wanted fries for mom. Lol
Atmosphere: 1
Service: 1
We ordered the #9 Footlong Quarter Pound Coney meal, upsized drink & fries to large, ordered an extra Footlong Quarter Pound Coney. Well 1 of 2 Coney dogs wasn't even a Quarter Pound Coney, it was 2 hotdogs on a Coney bun, that's not even a Footlong, they charged me the Coney price for it and we ordered a large fries got a Medium at a large price and they was cold. Will not be back guarantee, won't be taken advantage of twice
Atmosphere: 1
Food: 1
Service: 1
Food was well prepared and good, unfortunately customizations (which weren't many), were not followed. Service was wonderful otherwise!
Food: 4
Service: 4
I waited in line thru the drive thru for over 15 minutes and I was the second car ..I left before I got my food as I ran out of time. That same car was there when I went by 5 minutes later
Service: 1
This location is pretty hit or miss. I typically order through the app, wait about 20 mins past the “expected” time that the app gives, push the button, they say they are only doing drive thru right now, pull up to the drive thru and tell them the stall number & it’s not really a big deal HOWEVER I wish they would just turn the app off when they can’t properly fulfill those orders as I have seen the app say they’re currently not accepting mobile orders at this time before. Not a big deal just inconvenient & I only ever order this way when I’m not in a hurry. Our last visit I decided to just order there in a stall, overall pretty smooth until the food came out. It was definitely someone else’s order. But the manager came out and fixed the situation very quickly and in a friendly manner, she was great! So im sure I will return to this location as I was very pleased with the managers response to an issue!
Atmosphere: 4
Food: 4
Service: 4
Food is great but service is horrible. Every time I have been there, the workers have been rude, not once received a greeting, had a thank you, nothing. Just bad.
Food: 4
Service: 1
Food was greasy oil hadn't been changed.
Atmosphere: 3
Food: 3
Service: 3
I ordered online and picked up at the store. One of my drinks was not made correctly
Atmosphere: 5
Food: 4
Service: 5
Never did answer the call went to another stall pushed button and waited another 15 to 20 mins then just left
Restaurantji Recommends
Terrible service. This is twice now that I've ordered and then... nothing. Apparently my orders just aren't important. At least I never paid for anything. But I am not wasting my time anymore.
Atmosphere: 1
Food: 3
Service: 1
If you download the sonic app you will get all kinds of really good coupons to use. My favorite is the 1/2 drinks anytime you use the app to place an order. Also, using the app is a lot quicker than waiting in the drive through.
Atmosphere: 4
Food: 4
Service: 5
Those mozzarella sticks. 😋
Atmosphere: 5
Food: 5
Service: 5
They got a lot of things wrong on our order. We had a long wait, and we left without receiving everything because the eait was so long.
Atmosphere: 3
Food: 3
Service: 3
Was a typical sonic. Good food.
Atmosphere: 4
Food: 5
Service: 4
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