So I like to come here because it's close to my work, I can pick a table and study, and it's just a cozy place. I got my spot like usual, and I had a free drink on the app, so I usually like to get something larger and with extras in it since it's free! It's my special treat once in a while to get extra with my order. So I order my fun drink, it's not super wild and crazy (just some extra shots and a little less syrup flavor) and a breakfast sandwich. I put my order through and am waiting at my table and I can hear the workers complaining about my drink... I even ordered the sandwich so I could leave a tip, I wanted to be nice since it was a little more effort to make my drink than usual. My sandwich was the wrong one, and I know I should have said something and brought it up when I saw it, but honestly I felt like a jerk for my drink order and didn't feel comfortable pointing it out after I heard the conversation from where I was sitting... I'm very non-confrontational, and I work as a bartender, so I totally understand how customer service can be sometimes.. I've even worked at a Starbucks before and it can be brutal with the amount of jerks and Karen's that come in. So I try to be kind and understanding. After hearing that it kind of made me anxious to stick around and get my school work done. I'm really sorry if my order upset someone, but please please, if the drink is frustrating maybe don't complain about it right in front of the person who ordered it... I'll try not to make weird orders anymore 😔
Atmosphere: 5
Food: 2
Service: 1
Sarah Traupel
Horrible customer service. Ordered a drink online & had someone pick up my drink for me since I was at work. I saw that they had made the wrong drink for me so I ran down there & let them know so I could get the right one..mind you I know that accidents happen which is totally okay, but when I told the gal, she just turned & told the other girl working...neither one of them said a word to me. They didnt apologize for the inconvenience, NOTHING. they acted as if I was bothering them! I am a very understanding person but this was the worst customer service I've encountered This was Saturday 10/04/25 around 11:45am. Very poor customer service.
yellow popsicle
feb 21st girl working at counter called me a slur
Atmosphere: 4
Food: 3
Service: 1
Stephen
They no longer have WiFi, even if you buy something. Not a glitch, employee told me it was intentional because some folks were using it without buying anything.
Atmosphere: 1
Food: 2
Service: 1
Craig
Nice comfortable place to sit and enjoy coffee ☕
Melissa G.
Nice location but out of pumpkin spice and oat milk ?
Atmosphere: 5
Food: 4
Service: 5
richard osburn
Great choices of fine chocolate treats and great-tasting coffee ☕️
Atmosphere: 5
Food: 5
Service: 5
Avery Schroeder
Olivia at this location, was absolutely wonderful to deal with. Even with the line being long, her and her co-worker still kept a good conversation going and the coffee was great!
Atmosphere: 5
Food: 5
Service: 5
Adalyn Steeley
How are you going to have a sign to ask for the bathrooms, so we respectfully ask for the bathrooms, and you’re going to tell us “you’re not allowed to use them.” What the heck? Take the sign down then?
Angel at this location is AN ACTUAL ANGEL. We flew into Rapid City from Denver, Colorado on the 20th to film a documentary for Tanka Fund and one of our primary interviews was scheduled to take place today in the grand lobby of the Alex Johnson Hotel. There was a music feed that was interfering with our audio equipment and Angel handled it like a pro. She was quickly and thoroughly able to help us and she did so while simultaneously fulfilling her responsibilities as a barista. We seriously could not have done this important project without her and we are beyond thankful for her diligence. FIVE STARS FOR ANGEL.
Atmosphere: 5
Food: 5
Service: 5
Roger Karnes
A usual Starbucks.
Atmosphere: 3
Food: 4
Service: 4
Tom Parisi
I don't usually go to Starbucks. Over priced coffee and just not my thing when there's better places in Rapid City
Atmosphere: 5
Service: 5
Tami Simonson
I LOVE ALL THE STARBUCKS ALEX JOHNSON HOTEL IS A VERY RELAXING PLACE TO GO TOO TO HAVE STARBUCKS,THE BARISTAS AND THE WORKERS ARE VERY NICE AND COURTEOUS......
Atmosphere: 5
Food: 5
Service: 5
Becca Jamison
I thought the baristas were kinda rude, unfriendly and service was really slow. Drinks were mid at best.
So I like to come here because it's close to my work, I can pick a table and study, and it's just a cozy place.
I got my spot like usual, and I had a free drink on the app, so I usually like to get something larger and with extras in it since it's free! It's my special treat once in a while to get extra with my order.
So I order my fun drink, it's not super wild and crazy (just some extra shots and a little less syrup flavor) and a breakfast sandwich. I put my order through and am waiting at my table and I can hear the workers complaining about my drink...
I even ordered the sandwich so I could leave a tip, I wanted to be nice since it was a little more effort to make my drink than usual. My sandwich was the wrong one, and I know I should have said something and brought it up when I saw it, but honestly I felt like a jerk for my drink order and didn't feel comfortable pointing it out after I heard the conversation from where I was sitting... I'm very non-confrontational, and I work as a bartender, so I totally understand how customer service can be sometimes.. I've even worked at a Starbucks before and it can be brutal with the amount of jerks and Karen's that come in. So I try to be kind and understanding. After hearing that it kind of made me anxious to stick around and get my school work done.
I'm really sorry if my order upset someone, but please please, if the drink is frustrating maybe don't complain about it right in front of the person who ordered it... I'll try not to make weird orders anymore 😔
Atmosphere: 5
Food: 2
Service: 1
Horrible customer service. Ordered a drink online & had someone pick up my drink for me since I was at work. I saw that they had made the wrong drink for me so I ran down there & let them know so I could get the right one..mind you I know that accidents happen which is totally okay, but when I told the gal, she just turned & told the other girl working...neither one of them said a word to me. They didnt apologize for the inconvenience, NOTHING. they acted as if I was bothering them! I am a very understanding person but this was the worst customer service I've encountered This was Saturday 10/04/25 around 11:45am. Very poor customer service.
feb 21st girl working at counter called me a slur
Atmosphere: 4
Food: 3
Service: 1
They no longer have WiFi, even if you buy something. Not a glitch, employee told me it was intentional because some folks were using it without buying anything.
Atmosphere: 1
Food: 2
Service: 1
Nice comfortable place to sit and enjoy coffee ☕
Nice location but out of pumpkin spice and oat milk ?
Atmosphere: 5
Food: 4
Service: 5
Great choices of fine chocolate treats and great-tasting coffee ☕️
Atmosphere: 5
Food: 5
Service: 5
Olivia at this location, was absolutely wonderful to deal with. Even with the line being long, her and her co-worker still kept a good conversation going and the coffee was great!
Atmosphere: 5
Food: 5
Service: 5
How are you going to have a sign to ask for the bathrooms, so we respectfully ask for the bathrooms, and you’re going to tell us “you’re not allowed to use them.” What the heck? Take the sign down then?
Atmosphere: 1
Food: 1
Service: 1
Good latte!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Angel at this location is AN ACTUAL ANGEL. We flew into Rapid City from Denver, Colorado on the 20th to film a documentary for Tanka Fund and one of our primary interviews was scheduled to take place today in the grand lobby of the Alex Johnson Hotel. There was a music feed that was interfering with our audio equipment and Angel handled it like a pro. She was quickly and thoroughly able to help us and she did so while simultaneously fulfilling her responsibilities as a barista. We seriously could not have done this important project without her and we are beyond thankful for her diligence. FIVE STARS FOR ANGEL.
Atmosphere: 5
Food: 5
Service: 5
A usual Starbucks.
Atmosphere: 3
Food: 4
Service: 4
I don't usually go to Starbucks. Over priced coffee and just not my thing when there's better places in Rapid City
Atmosphere: 5
Service: 5
I LOVE ALL THE STARBUCKS ALEX JOHNSON HOTEL IS A VERY RELAXING PLACE TO GO TOO TO HAVE STARBUCKS,THE BARISTAS AND THE WORKERS ARE VERY NICE AND COURTEOUS......
Atmosphere: 5
Food: 5
Service: 5
I thought the baristas were kinda rude, unfriendly and service was really slow. Drinks were mid at best.
Atmosphere: 4
Food: 2
Service: 2
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