I recently visited the North Street Sunway location in Rapid City, SD, and had a disappointing experience with one of the employees (Employee #999997). The customer service I received was far below what I expect from this store. The employee seemed uninterested in helping, gave short or dismissive responses, and made the overall interaction feel unwelcoming. I usually have good experiences at this location, but this visit left a really bad impression. I hope management can address this, because customer service should be consistent no matter who is working. This was on 11/20/2025 at 5:55pm, it was an online order for pickup.
Atmosphere: 1
Food: 2
Service: 1
Bri S
I can’t even express how irritated I am. This is ridiculous. If I could give 0 stars I would. Mato was the guys name who said he prides himself on his subs when we called to ask his name. My fiancé asked how soft is your white bread, mato pinched it said it was super soft, His bread and my mother in laws bread is so hard and stale that it’s literally crumbling. This man on the phone said well if you were that worried about it I could have given it to you to feel yourself. First off you’re gonna let an ungloved customer just feel up the bread? Second hell no you mean to tell me you just physically can’t tell??? He put maybe 5 slices of meat when we asked for double then we asked for even more and he put maybe 3 more on, he told us on the phone he gave us “EXTRA”. No sir, we went and bought a pack of turkey from the dollar store after. My fiancé didn’t even finish ordering his sandwich and mato was closing it up, my fiancé had to stop him to say he wanted oil and vinegar and mato seemed inconvenienced by it. Every item but maybe 3 that we asked for wasn’t stocked. Mato scraped the bottom of the pan for onion slivers and asked if I really wanted more like it was a chore. I asked for sauce the bottle was practically empty and he didn’t even bother to ask if I wanted more before closing my sub. The store was completely empty besides us, you can’t tell me you didn’t have time to restock between customers. We found short hair in our food on top of everything(we all have butt length hair). We called to get his name for the review and mato felt the need to question and argue with any complaint we had rather than trying to fix the situation. the three of us combined have worked in food for over 20 years, this man has no business being in food. Not to mention he didn’t change his gloves once between the three sandwiches including touching the posi screen (register) and grabbing our coupon. Can’t say we'll be coming back anytime soon
Atmosphere: 1
Food: 1
Service: 1
Elephants4lifebro class
Person working was so sweet. Was very respectful and patience.
Atmosphere: 4
Food: 5
Service: 5
S K
Why be open if you're out of majority of the condiments required to make the sandwhiches?? Not to mention we were over charged in store. Over $27 for 2 subs when you couldnt even give the sauces we wanted nor banana peppers so you instead you over compensate with an over abundance of onions?? WORST EXPERIENCE EVER.
Atmosphere: 3
Food: 1
Service: 1
Jonathan Galang
Had one employee, lobby full of people, store is gross service was hella slow. Ordered two subs online and took over 20 minutes
Atmosphere: 1
Food: 2
Service: 1
Joshua Valdez
I was a employee, and me and my fiance were using the bathroom and we discovered a rolled up 20$ bill in the bathroom. Then the other employees knocked nervously asking if their 20$ bill was there we obliviously gave it back and someone messed with our belongings so I left. I wouldn't recommend this place to anyone. The manager said I dealt with it eternally. Which is really suspicious to me. Drug usage at work is never acceptable. I feel discriminated and there's illegal drug use going on at that store
Amy Paulsen
We stopped in while on vacation 6/17/24 and it was just one person working over the lunch hour. He handled it very well with being to only one here. He made the experience interesting by being comical all the while being stressed out. Kudos to the man that was our sandwhich artist.
Atmosphere: 1
Food: 5
Service: 1
J C
This place is CONSTANTLY understaffed. You go in on a weekend afternoon (what should be their busiest hours) and they have one poor guy working the counter, mobile orders and drive through with a line of people to the door. All the employees have been great to deal with, but severely understaffed. I did see a women who I assume was the franchise owner or corporate that was sitting at a table while their only team member was swamped with orders and they didn’t even look up to see if they needed help. Lack of leadership.
Atmosphere: 1
Food: 4
Service: 1
Kay Jones
Ordered on line for pickup and waited 30 minutes. Never again
T
Horrid. Waited 30 minutes for 2 sandwiches. Only 3 people in the darn place. And then the person at the register didn't know how to ring up 2 combo meals and didn't know how to ask for help. Just wow. 16.00 per sub sandwich and i see no good reason. Refuse to eat any Subway again. 😂 For consideration: Applebee's has 2 for 25.00. Hot food and attention to service. Why would I pay subway 30.00 for 2 SANDEICHES?! 🤣
Don’t ever go to subway on east north street they r so slow especially one worker and have a hard time hearing on what u want to and doesn’t tell u the amount of ur order and he’s very slow
Recommended dishes: Sandwich
Devyne Heller
Very crappy service. Everyone you asked them something they were snappy as hell. Like it’s not our fault that you guys don’t have enough customers.
Amanda Maki
Ordered double meat and got the lightest sandwich ever from a subway. Went back and they said they put 8 total scoops and then smush it down. I call bull shit. I won't be patronizing this store again. You pay for extra and they rip you off.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Alisha Shultz-Lawler
Six made me the ABSOLUTE BEST sandwich I have ever had. She read the order notes and made my online order better than I could of had it by going in. She was pleasent and cared about my order satisfaction and it showed. Thank you so much Six, your the best!!
Atmosphere: 5
Food: 5
Service: 5
Matthew Kuxhaus
If you order online, give them an extra 10-15 minutes beyond the pickup time, even outside the lunch rush. Don't expect it to be made correctly either. Aside from that, you can count on them to have bad attitudes and not care.
I recently visited the North Street Sunway location in Rapid City, SD, and had a disappointing experience with one of the employees (Employee #999997). The customer service I received was far below what I expect from this store. The employee seemed uninterested in helping, gave short or dismissive responses, and made the overall interaction feel unwelcoming.
I usually have good experiences at this location, but this visit left a really bad impression. I hope management can address this, because customer service should be consistent no matter who is working. This was on 11/20/2025 at 5:55pm, it was an online order for pickup.
Atmosphere: 1
Food: 2
Service: 1
I can’t even express how irritated I am. This is ridiculous. If I could give 0 stars I would. Mato was the guys name who said he prides himself on his subs when we called to ask his name. My fiancé asked how soft is your white bread, mato pinched it said it was super soft, His bread and my mother in laws bread is so hard and stale that it’s literally crumbling. This man on the phone said well if you were that worried about it I could have given it to you to feel yourself. First off you’re gonna let an ungloved customer just feel up the bread? Second hell no you mean to tell me you just physically can’t tell??? He put maybe 5 slices of meat when we asked for double then we asked for even more and he put maybe 3 more on, he told us on the phone he gave us “EXTRA”. No sir, we went and bought a pack of turkey from the dollar store after. My fiancé didn’t even finish ordering his sandwich and mato was closing it up, my fiancé had to stop him to say he wanted oil and vinegar and mato seemed inconvenienced by it. Every item but maybe 3 that we asked for wasn’t stocked. Mato scraped the bottom of the pan for onion slivers and asked if I really wanted more like it was a chore. I asked for sauce the bottle was practically empty and he didn’t even bother to ask if I wanted more before closing my sub. The store was completely empty besides us, you can’t tell me you didn’t have time to restock between customers. We found short hair in our food on top of everything(we all have butt length hair). We called to get his name for the review and mato felt the need to question and argue with any complaint we had rather than trying to fix the situation. the three of us combined have worked in food for over 20 years, this man has no business being in food. Not to mention he didn’t change his gloves once between the three sandwiches including touching the posi screen (register) and grabbing our coupon. Can’t say we'll be coming back anytime soon
Atmosphere: 1
Food: 1
Service: 1
Person working was so sweet. Was very respectful and patience.
Atmosphere: 4
Food: 5
Service: 5
Why be open if you're out of majority of the condiments required to make the sandwhiches?? Not to mention we were over charged in store. Over $27 for 2 subs when you couldnt even give the sauces we wanted nor banana peppers so you instead you over compensate with an over abundance of onions?? WORST EXPERIENCE EVER.
Atmosphere: 3
Food: 1
Service: 1
Had one employee, lobby full of people, store is gross service was hella slow. Ordered two subs online and took over 20 minutes
Atmosphere: 1
Food: 2
Service: 1
I was a employee, and me and my fiance were using the bathroom and we discovered a rolled up 20$ bill in the bathroom. Then the other employees knocked nervously asking if their 20$ bill was there we obliviously gave it back and someone messed with our belongings so I left. I wouldn't recommend this place to anyone. The manager said I dealt with it eternally. Which is really suspicious to me. Drug usage at work is never acceptable. I feel discriminated and there's illegal drug use going on at that store
We stopped in while on vacation 6/17/24 and it was just one person working over the lunch hour. He handled it very well with being to only one here. He made the experience interesting by being comical all the while being stressed out. Kudos to the man that was our sandwhich artist.
Atmosphere: 1
Food: 5
Service: 1
This place is CONSTANTLY understaffed. You go in on a weekend afternoon (what should be their busiest hours) and they have one poor guy working the counter, mobile orders and drive through with a line of people to the door. All the employees have been great to deal with, but severely understaffed. I did see a women who I assume was the franchise owner or corporate that was sitting at a table while their only team member was swamped with orders and they didn’t even look up to see if they needed help. Lack of leadership.
Atmosphere: 1
Food: 4
Service: 1
Ordered on line for pickup and waited 30 minutes. Never again
Horrid. Waited 30 minutes for 2 sandwiches. Only 3 people in the darn place. And then the person at the register didn't know how to ring up 2 combo meals and didn't know how to ask for help. Just wow. 16.00 per sub sandwich and i see no good reason. Refuse to eat any Subway again. 😂
For consideration: Applebee's has 2 for 25.00. Hot food and attention to service. Why would I pay subway 30.00 for 2 SANDEICHES?! 🤣
Restaurantji Recommends
Don’t ever go to subway on east north street they r so slow especially one worker and have a hard time hearing on what u want to and doesn’t tell u the amount of ur order and he’s very slow
Recommended dishes: Sandwich
Very crappy service. Everyone you asked them something they were snappy as hell. Like it’s not our fault that you guys don’t have enough customers.
Ordered double meat and got the lightest sandwich ever from a subway. Went back and they said they put 8 total scoops and then smush it down. I call bull shit. I won't be patronizing this store again. You pay for extra and they rip you off.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Six made me the ABSOLUTE BEST sandwich I have ever had. She read the order notes and made my online order better than I could of had it by going in. She was pleasent and cared about my order satisfaction and it showed. Thank you so much Six, your the best!!
Atmosphere: 5
Food: 5
Service: 5
If you order online, give them an extra 10-15 minutes beyond the pickup time, even outside the lunch rush. Don't expect it to be made correctly either. Aside from that, you can count on them to have bad attitudes and not care.
Atmosphere: 4
Food: 2
Service: 2
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