If I could give a 0 star I would. I put my online order for drive thru pickup at 11:40 pm when I get to the store to pickup, no one answers the drive thru intercom. I drive to the window and was told that they already closed everything up and I was out of luck, this was at 11:45 pm. They closed the store early and I still haven’t gotten a refund of my order. The closing hours are 12 am and they had closed 20 minutes early.
Atmosphere: 1
Food: 1
Service: 1
Daniel Palmer
I went there this morning around 830 and ordered 2 maple bacon chicken sandwiches and a number 4 just the sandwich. I got my food and went home and come to find out there was no maple butter on any of my sandwiches when their should be. Very disappointed.
Atmosphere: 2
Food: 1
Service: 3
Bill Bainbridge
We ordered through the drive thru. Took my first bite of the burger, and it was like they dumped salt on it right before they put the cheese on. I couldn't eat more than a couple bites. The fries were fantastic, though. I understand that they are training new ppl, but they should be doing quality control.
Food: 1
Service: 5
Recommended dishes: French Fries
Seth Boesen
If Google could give a 0 rating I’d do that instead. Starting off I’ve seen public bathrooms at truck stops cleaner than this dining lobby at the time we were there. We ordered, food was sub par at best. At that’s being generous. Not only did they mess up the order and not at cheese or bacon to the sandwich. When approached and asked to rectify this they stated “it doesn’t come with bacon”. And the lady behind the counter who I won’t name here but did name in the survey review directly. Seemed much more interested in her phone than customer service. Yet their menu board clearly shows it does have these toppings. Then rather than remaking the sandwich correctly. They just took it from me, took it in the back and added things to the same shitty made, cold sandwich out of view. Not only was the food some of the worst we’ve had from any fast food establishment. The cleanliness was absolutely disgusting. If this is how their lobby looks. I can’t imagine the condition of the kitchen equipment.
Almost anywhere else in town can produce better food and better service. Don’t waste your time or money here. Don’t reccomend this location, or any Wendy’s location local to the hills as a decent option for food. We’ve given this location multiple tries to do better and are fed up. Will never come back. One of the only places we’ve been to that consistently seems to get worse each time.
Atmosphere: 1
Food: 1
Service: 1
Thicker Th1
Went for breakfast and started to order at the drive thru. After ordering 1 meal and the person on the other end not saying anything, they then said “7$ first window” I replied, I wasn’t done ordering. This ended up causing them to not respond. When I finally asked, are you there. They replied “waiting on you”. I left. That’s not how service works. You ask would you like anything else, so many polite ways to handle things. Absolute trash service
Atmosphere: 1
Food: 1
Service: 1
Grim Lolo
This is the worst place in town there never open for breakfast because people can’t show up or they have you pull forward like it’s McDonald’s 2nd drive up window and sit there forever waiting and then they give you the wrong food it’s happened many times to me and happened again today after I boycotted this horrible food service previously I went against my better judgement and came back and I can say this place WENDYS is only consistent with one thing always “horrible food horrible service order always wrong!
Eroaliz Jimenez
Excellent service.
Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
Doug R
Quick service, fresh food. Nice people clean dining area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Classic Chicken Sandwich
Ricky Wishon
Extremely slow, food wasn't cooked thoroughly, order was wrong , and one of the employees was eating while making orders . Won't go here again
Atmosphere: 1
Food: 1
Service: 1
Michelle Mather
This location always has such a long wait time unless there is literally no one else in line in front of you, but ok just don’t go when it’s busy. Today though I tried to order the 20 piece chicken nugget and the woman taking my order refused and said that a 20 piece is no longer on the menu… even though it is still shown on their menu… then she acted like she had no idea what I was talking about… pathetically poor customer service.
I am sure they are short staffed but it was a very long wait
Atmosphere: 2
Food: 3
Service: 3
Ty Wolf
After sitting at the speaker for a while, a rude gentleman finally asked "what do you want?" Very rudely. I asked for the 50 piece nugget bucket that's advertised and 2 large fries, and I was told at 1pm on a Sunday, "we can do a 10 piece nuggets but I'm not doing a 50 piece bucket right now." Drive thru and lobby were not busy. I drove away and will never be back.
Service: 1
Gavin Auker
I left while placing a drive-thru order because your employee was so rude.
Service: 1
Brandon Williams
Was picking up an order through drive thru and saw a kid with red hair, glasses and wearing a chain eat multiple fries out of the fry basket with no gloves and didn’t wash his hands, and continues to drop and serve fries. Absolutely disgusting. Will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
T B
This specific location regularly forgets items and has a noticeably longer wait time than usual. Occasionally will get a worker that asks "is that it?" after every single item requested instead of patiently waiting until the customer says they're finished with their order. One of the much older male managers does not abide by the lunch schedule, but instead will serve breakfast until he feels like serving lunch. Honestly worth the drive to skip the Mountain View store and visit any other local Wendys location. Hope that helps!
If I could give a 0 star I would. I put my online order for drive thru pickup at 11:40 pm when I get to the store to pickup, no one answers the drive thru intercom. I drive to the window and was told that they already closed everything up and I was out of luck, this was at 11:45 pm. They closed the store early and I still haven’t gotten a refund of my order. The closing hours are 12 am and they had closed 20 minutes early.
Atmosphere: 1
Food: 1
Service: 1
I went there this morning around 830 and ordered 2 maple bacon chicken sandwiches and a number 4 just the sandwich. I got my food and went home and come to find out there was no maple butter on any of my sandwiches when their should be. Very disappointed.
Atmosphere: 2
Food: 1
Service: 3
We ordered through the drive thru. Took my first bite of the burger, and it was like they dumped salt on it right before they put the cheese on. I couldn't eat more than a couple bites. The fries were fantastic, though. I understand that they are training new ppl, but they should be doing quality control.
Food: 1
Service: 5
Recommended dishes: French Fries
If Google could give a 0 rating I’d do that instead. Starting off I’ve seen public bathrooms at truck stops cleaner than this dining lobby at the time we were there. We ordered, food was sub par at best. At that’s being generous. Not only did they mess up the order and not at cheese or bacon to the sandwich. When approached and asked to rectify this they stated “it doesn’t come with bacon”. And the lady behind the counter who I won’t name here but did name in the survey review directly. Seemed much more interested in her phone than customer service. Yet their menu board clearly shows it does have these toppings. Then rather than remaking the sandwich correctly. They just took it from me, took it in the back and added things to the same shitty made, cold sandwich out of view. Not only was the food some of the worst we’ve had from any fast food establishment. The cleanliness was absolutely disgusting. If this is how their lobby looks. I can’t imagine the condition of the kitchen equipment.
Almost anywhere else in town can produce better food and better service. Don’t waste your time or money here. Don’t reccomend this location, or any Wendy’s location local to the hills as a decent option for food. We’ve given this location multiple tries to do better and are fed up. Will never come back. One of the only places we’ve been to that consistently seems to get worse each time.
Atmosphere: 1
Food: 1
Service: 1
Went for breakfast and started to order at the drive thru. After ordering 1 meal and the person on the other end not saying anything, they then said “7$ first window” I replied, I wasn’t done ordering. This ended up causing them to not respond. When I finally asked, are you there. They replied “waiting on you”. I left. That’s not how service works. You ask would you like anything else, so many polite ways to handle things. Absolute trash service
Atmosphere: 1
Food: 1
Service: 1
This is the worst place in town there never open for breakfast because people can’t show up or they have you pull forward like it’s McDonald’s 2nd drive up window and sit there forever waiting and then they give you the wrong food it’s happened many times to me and happened again today after I boycotted this horrible food service previously I went against my better judgement and came back and I can say this place WENDYS is only consistent with one thing always “horrible food horrible service order always wrong!
Excellent service.
Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
Quick service, fresh food. Nice people clean dining area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Classic Chicken Sandwich
Extremely slow, food wasn't cooked thoroughly, order was wrong , and one of the employees was eating while making orders . Won't go here again
Atmosphere: 1
Food: 1
Service: 1
This location always has such a long wait time unless there is literally no one else in line in front of you, but ok just don’t go when it’s busy. Today though I tried to order the 20 piece chicken nugget and the woman taking my order refused and said that a 20 piece is no longer on the menu… even though it is still shown on their menu… then she acted like she had no idea what I was talking about… pathetically poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I am sure they are short staffed but it was a very long wait
Atmosphere: 2
Food: 3
Service: 3
After sitting at the speaker for a while, a rude gentleman finally asked "what do you want?" Very rudely. I asked for the 50 piece nugget bucket that's advertised and 2 large fries, and I was told at 1pm on a Sunday, "we can do a 10 piece nuggets but I'm not doing a 50 piece bucket right now." Drive thru and lobby were not busy. I drove away and will never be back.
Service: 1
I left while placing a drive-thru order because your employee was so rude.
Service: 1
Was picking up an order through drive thru and saw a kid with red hair, glasses and wearing a chain eat multiple fries out of the fry basket with no gloves and didn’t wash his hands, and continues to drop and serve fries. Absolutely disgusting. Will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
This specific location regularly forgets items and has a noticeably longer wait time than usual. Occasionally will get a worker that asks "is that it?" after every single item requested instead of patiently waiting until the customer says they're finished with their order. One of the much older male managers does not abide by the lunch schedule, but instead will serve breakfast until he feels like serving lunch. Honestly worth the drive to skip the Mountain View store and visit any other local Wendys location. Hope that helps!
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