Boston's Pizza Sioux Falls

Our second time in. Had two bartenders look at us , then ignore us . Another lady had been there longer than us and was also waiting for service. After standing up and waiving my arms a few times, one came down to help us. The guy bartender still just stood their doing nothing while the gal that came down helped us and the lady. The first time there it was just the same male bartender, service wasn't good then either.

Atmosphere: 1

Food: 4

Service: 1

We decided to stay at the hotel. We sat down at 7:05 pm. Ordered food by 7:15 for just the two kids. It goes downhill from there. The kids food didn’t come out for 40 minutes. They were lukewarm at best. We had ordered our food by 7:25 For the two adults. The adults did not get their food until 8:20. By then the kids were done eating, and as soon as our food came out, it was also lukewarm at best. Walked out at 8:45. Our food was discounted, but it didn’t make up for everything else. Their excuse was the kitchen was slammed with two go orders. Should never take that long with everything. The restaurant had maybe 20 people total in it. Two severs one bar tender and a manager. Was really hoping for a good experience the menu looked really delicious to keep trying new things.

Atmosphere: 3

Food: 1

Service: 3

Ordered 5 bowls of soup, 4 chicken dumpling and one tomato basil. Wait staff came back about 20 minutes later to tell us they only had 3 chicken dumpling and that the tomato soup was still frozen. We took the 3 soups and replaced the other with a side salad. The 3 soups came out about 10 minutes later and they were cold. Like the bowl and everything, nothing was warm, wait staff had to have known but still served it anyway. We sent them all back to be heated up, which took about another 10 minutes. Pretzel bites were ok, queso was mildly warm temp wise. Nachos came out burnt, again, how the wait staff (or anyone felt it was ok to serve these I will never understand. 2 wraps were brought out about 20 minutes after everyone else got their food and the only thing that was correct was the sauce on them. They were supposed to come with cabbage and carrots, they were loaded with lettuce, tomatoes and cheese. Had to pick them apart to just eat the chicken. We spent about 90 minutes there and $120 that could have been spent elsewhere, but after we complained about the nachos our wait staff never came back to check on us. So we just paid the bill in cash and left, with a tip included even though the service was shoty at best. I’ve never been so upset about spending money on a meal as I was tonight, and calling it a meal is not accurate the way everything was done.

Atmosphere: 1

Food: 1

Service: 1

Place was not busy when we went Saturday about 12. Service was terrible from our waitress. We Had to keep asking the bartender "where's our waitress?" Or can we get refills or another drink?". Other than that food was good.

Atmosphere: 3

Food: 4

Service: 1

Ordered pizza for pick up.What the food is supposed to look like versus what I received. When I got it home and opened it, I called immediately and spoke to the manager. He just said I apologize but it has charred pepperoni it’s supposed to look like that. I told him that the pepperoni weren’t charred they were burned black and tasted burnt. Then he said that he’d tell the kitchen staff to watch better when they cook the pepperoni. So lesson learned we won’t be back again for a $22.99 pizza. First photo is what it’s supposed to look like, 2nd is what we got

Been there twice, both times the bartender seemed to be the only one that gave a crap. Food was ok, service was the worst I've ever experienced and I'd guess I go out to eat as much as any one. I'd strongly suggest sitting at bar if you check it out

I want to preface this review by saying that Charelle was absolutely fantastic. The rest, not so much...

Went there with our kids for supper. We ordered the nachos and the kids ordered the spinach and artichoke dip. After about 20 minutes, out came the slightly overcooked/overheated nachos. They were decent despite the crispy outer parts but didn't come out hot. We asked about the spinach and artichoke dip and the person that dropped it off said to let our server know. Charelle came back pretty quickly to see how things came out. We said we didn't get the spinach dip and she said she'd check and be right back. She came back and said the kitchen ran out. The kitchen should have let her know right away so we could order a replacement. Now our kids are sitting there with no appetizer and we're eating our warm (not hot) one.

We placed our order and wait 40 minutes. We were just ready to go someplace else and Charelle tells us it's coming out soon. Another few minutes and sure enough, there it is. The fries were smoking hot and really good. My Italian sandwich wasn't hot, wasn't cold. The pizza was leaning towards cold--it had clearly been sitting out for a bit. French dip was good. The chicken sandwich was good; could have been warmer/hot.

Overall, the service was great. The food, not so much. Had we gotten the food right away it would have been one thing, but to sit and wait and then get served less than hot food was disappointing.

We may give it another try at some point--they certainly have a comprehensive menu--they just need to have better communication between the kitchen and wait staff. It has potential if their kitchen could get their stuff together. They weren't even very busy; I can't imagine the chaos on a busy night.

Atmosphere: 4

Food: 1

Service: 5

Been going there to watch football games on Sunday. Best place in town. The food has been great! highly recommend the wings. They have a ton of apps on special during the game. Atmosphere is also top notch they have every football game on throughout the restaurant. HUGE TV's so there is not a bad spot in the whole place to sit. Cold Beer specials during the games and having the sound of the game over the speakers makes it very enjoyable. I would absolutely recommend this to anyone local looking for a chill spot to watch the games and eat some great food. Staff has been wonderful and so glad this place opened up. Worth checking out for sure!

Atmosphere: 5

Food: 5

Service: 5

Might have been an off night. Staff were having some sort of disagreement between servers and management, I audibly heard it since it was being discussed 10ft away.

I’ve eaten here for lunch like 6 times now and each time is a complete home run. Their lunch specials are so filling and delicious and very good priced! I recommend everyone to try this place out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

Great place to have pizza! Sicilian is our favorite.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

We went when the restaurant first opened, and the food and service were good. We went tonight, waited 10 mins for a table (there were plenty of tables available and plenty of servers just milling about), got seated, and waited another 10 mins before someone acknowledged our presence. A dozen servers walked by us but nobody noticed that we hadn’t been served. By then it was too late for us to order bc we were trying to go to a football game. Very disappointed in the experience.

Atmosphere: 3

Service: 1

Very disappointed with the service tonight. After being seated, my husband and I waited over 15 minutes before being acknowledged by any staff which means we waited even longer before getting our drinks. My husband ordered a basic tap beer and I chose a prosecco, however the bartender didn't know what that was so she decided to only fulfill his order. When the check came, we paid with cash and was not given back the correct change, but we were unable to find the waitress to correct it, so we are unsure if she decided to give herself a tip without informing us. Overall, observing the interactions between the staff and guests throughout out our visit was disappointing and we most likely will not be returning or recommending to friends and family.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Pizza

Great staff and service!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

Friendly staff, fast service, even with a big event in town!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza