We sat down, ordered our 3 drinks. When we got them, 2 were wrong. We watched the waiters at the drink station (5 of them) stand there talking drama for 10 mins. When the waiter came back to the table she brought one drink forgot the other one. Waited a while longer for 1 drink. Guy at the table next to us struggled to waive down the staff (they were back at the drink station again) he got his ticket fixed, after that another guy walked to the drink station to physically hand his ticket to the staff. We got our food, only recived fries when we ordered tots. Left that alone, a different person delivered it. I wanted to order a drink from the bar, I tried to ask but was ignored. After a bit, our waiter came back. I then ordered the drink from the bar. (6 people at the drink station, man with keys was standing near our area) I never got my drink. Asked for the bill as we finished up. We were charged for the drink I never received. Pay attention to your tickets.
Atmosphere: 3
Food: 2
Service: 1
Tyler Luckhurst
Atmosphere was perfectly fine. Now let's get to the nitty-gritty. First off....servers were more worried about tips being cleared into their buckets than service. After I got my beverage, it took the server ten minutes, after I tried to flag him down, for a menu. Now....the food: 6 boneless Cajun wings. It took twenty minutes for them and they came out colder than it is outside. Not impressed for my first impression of this location.
Atmosphere: 4
Food: 1
Service: 1
Kenzie Dammer
me and my boyfriend decided to come here just because. everything was fine, we did seat ourselves due them only having high top tables available. Once we sat down we waited for 15 min for our waiter to come and take our drink order and food order, once we received our drinks only one straw was given to us and we were unable to get the servers attention, about 10 min later a lady came out with our appetizer and set it on the table and when we went to the ask her for another straw she completely ignored us and walked away with her head down. That same lady brought our food and again set it down and we tried asking for a straw but again she ignored us finally our server came back after about 5 min of getting our food to ask how it is and then we finally received a straw. My boyfriend’s wings were hard and had a weird taste and my burger was oddly very chewy. When it came time to pay from the time the server came and set the check on the table to when she picked it up it was quite some time. Although the place has been a family favorite im not impressed with the service or the food, i wont lie the server was very nice and it was a little busy but to the other lady who ignored us that was uncalled for.
Atmosphere: 5
Food: 1
Service: 2
Jeff Burnes
I would not recommend ordering online from this location. The workers play games with your food if you don't tip whatever they think they deserve. I waited for 15 mins inside the pickup area while my food sat on the counter. They kept telling me I'll go check on it,after 10 mins the young girl behind the counter grabbed my bag and put it in the warmer and then ran to the back and sent a guy out to retrieve my food and give it to me when it was my estimated time for pickup. If their managers don't know this is happening I can't imagine what is happening in that kitchen. I tried to contact the store and was hung up when asked to speak to someone in charge and submitted a complaint on the website and have heard nothing. An all around failure for customer service. I will choose the Louise location when I decide to eat at BWW again.
Atmosphere: 1
Food: 1
Service: 1
Carlos Betancourt
My first time at this restaurant, and I can tell you that it is the worst service that can exist, in fact there was no service at all, we arrived at 9:20 pm and the restaurant was 20-30% full, meaning it was empty, we waited about 8-10 minutes for someone to seat us, then we were at the table for about 15-20 minutes waiting for a waiter to come and take our order, which is unheard of bordering on ridiculous, we made the decision to leave, without eating and without drinking absolutely anything, because if it is like that to start, we do not want to know what the outcome will be like afterwards, if you are looking for lousy service and to feel like you have to beg to be served, this is your place
Atmosphere: 1
Food: 1
Service: 1
Tashara Anderson
Service was a little slow, and the atmosphere was not the most sensory friendly, but that should be expected with it being a sports bar. We were served by a nice gentleman named Dan who has been by far one of the best people i have ever had the pleasure of interacting with. 10/10 recommend. If you want a lot of sauce, just ask for them wet!!!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries, Honey BBQ, Boneless Wings 10
ulises
They forgot to put sauce on my wings. I called about it and they kept me on hold for over 30 minutes. I called back but they decline my calls . Unprofessional and childish.
Atmosphere: 1
Food: 1
Service: 1
Yazmin Perez Franco
Boyfriend and I went went on Saturday night for our date night. Was not busy at all. Waited 5 plus minutes at entrance multiple servers saw us and did not greet us. Finally was greeted only to be told to seat our selves. Once seated waited even longer to be brought a menu. Kitchen was out of chips so I told waiter I needed a minute on apps and we went ahead an ordered. Tried ordering a different app 2 minutes after order was put in ( didnt mind if didnt come out first ) waiter told me he would have to ask the kitchen first so I told him nevermind and just waiting on the food. We asked for salt and had to remind waiter to bring it again was not busy in restaurant. Did not get a refill on my drink. I will say the food was great, service not so much.
Don’t waste your time here for takeout. You are always missing something whether that’s sauces or part of the meal itself. Service is slow. Food is always cold when you pick it up. This isn’t the first time I’m missing stuff. It has happened almost every time.
Atmosphere: 2
Food: 2
Service: 2
Donna Edwards
Me and my husband and decided to go here on a Friday night because it wasn’t that busy, we decided to sit at the bar for quicker service and we waited 11 minutes for anyone to come up to us. Finally, a girl asked us if we’ve been helped and we said no and we asked if we could have a happy hour menu and she said there’s plenty on the table tables around the restaurant you can go look for one … (which is not our job to do) then we asked for two drinks, and we were about to order our food when we saw her pour our drinks which were supposed to be doubles (I myself myself am a bartender so I’m very knowledgeable about how drinks and how they’re supposed to be made) and she did a three second pour in each drink, mind you it cost $25 for (2 singles)… and we mentioned to her that those are not doubles, and she said I’m the one behind the bar. I don’t want to be rude, but I want this individual to be recognized. She was a larger person and she had a miserable look on her face the entire time we were sitting there, so it’s instead of ordering our food we just closed out and left. It’s pretty sad that this seems to be the new normal when you go to a restaurant I get buffalo wild wings as a cheaper place, but we still would like to have good service…
Atmosphere: 1
Food: 1
Service: 1
Emily Campbell
$52 worth of a decent appetizer but overcooked and somehow cold wings for two people. Didn’t tell the server because I was starving and just wanted to leave to get food somewhere else. Unfortunately my meal sent me straight to the bathroom afterwords so I didn’t actually get anything to eat.
Atmosphere: 2
Food: 1
Service: 2
Schuyler Herrick
We had a quick appetizer and a draft. Bar staff were very friendly!
There really needs to be an easier way to make a basket meal va having to order ala carte. $20 for 10 wings, fries, and a drink is extreme when there's a similar lunch special for a much more reasonable price.
We sat down, ordered our 3 drinks. When we got them, 2 were wrong. We watched the waiters at the drink station (5 of them) stand there talking drama for 10 mins. When the waiter came back to the table she brought one drink forgot the other one. Waited a while longer for 1 drink. Guy at the table next to us struggled to waive down the staff (they were back at the drink station again) he got his ticket fixed, after that another guy walked to the drink station to physically hand his ticket to the staff. We got our food, only recived fries when we ordered tots. Left that alone, a different person delivered it. I wanted to order a drink from the bar, I tried to ask but was ignored. After a bit, our waiter came back. I then ordered the drink from the bar. (6 people at the drink station, man with keys was standing near our area) I never got my drink. Asked for the bill as we finished up. We were charged for the drink I never received. Pay attention to your tickets.
Atmosphere: 3
Food: 2
Service: 1
Atmosphere was perfectly fine. Now let's get to the nitty-gritty. First off....servers were more worried about tips being cleared into their buckets than service. After I got my beverage, it took the server ten minutes, after I tried to flag him down, for a menu.
Now....the food: 6 boneless Cajun wings. It took twenty minutes for them and they came out colder than it is outside.
Not impressed for my first impression of this location.
Atmosphere: 4
Food: 1
Service: 1
me and my boyfriend decided to come here just because. everything was fine, we did seat ourselves due them only having high top tables available. Once we sat down we waited for 15 min for our waiter to come and take our drink order and food order, once we received our drinks only one straw was given to us and we were unable to get the servers attention, about 10 min later a lady came out with our appetizer and set it on the table and when we went to the ask her for another straw she completely ignored us and walked away with her head down. That same lady brought our food and again set it down and we tried asking for a straw but again she ignored us finally our server came back after about 5 min of getting our food to ask how it is and then we finally received a straw. My boyfriend’s wings were hard and had a weird taste and my burger was oddly very chewy. When it came time to pay from the time the server came and set the check on the table to when she picked it up it was quite some time. Although the place has been a family favorite im not impressed with the service or the food, i wont lie the server was very nice and it was a little busy but to the other lady who ignored us that was uncalled for.
Atmosphere: 5
Food: 1
Service: 2
I would not recommend ordering online from this location. The workers play games with your food if you don't tip whatever they think they deserve. I waited for 15 mins inside the pickup area while my food sat on the counter. They kept telling me I'll go check on it,after 10 mins the young girl behind the counter grabbed my bag and put it in the warmer and then ran to the back and sent a guy out to retrieve my food and give it to me when it was my estimated time for pickup. If their managers don't know this is happening I can't imagine what is happening in that kitchen. I tried to contact the store and was hung up when asked to speak to someone in charge and submitted a complaint on the website and have heard nothing. An all around failure for customer service. I will choose the Louise location when I decide to eat at BWW again.
Atmosphere: 1
Food: 1
Service: 1
My first time at this restaurant, and I can tell you that it is the worst service that can exist, in fact there was no service at all, we arrived at 9:20 pm and the restaurant was 20-30% full, meaning it was empty, we waited about 8-10 minutes for someone to seat us, then we were at the table for about 15-20 minutes waiting for a waiter to come and take our order, which is unheard of bordering on ridiculous, we made the decision to leave, without eating and without drinking absolutely anything, because if it is like that to start, we do not want to know what the outcome will be like afterwards, if you are looking for lousy service and to feel like you have to beg to be served, this is your place
Atmosphere: 1
Food: 1
Service: 1
Service was a little slow, and the atmosphere was not the most sensory friendly, but that should be expected with it being a sports bar. We were served by a nice gentleman named Dan who has been by far one of the best people i have ever had the pleasure of interacting with. 10/10 recommend. If you want a lot of sauce, just ask for them wet!!!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries, Honey BBQ, Boneless Wings 10
They forgot to put sauce on my wings. I called about it and they kept me on hold for over 30 minutes. I called back but they decline my calls . Unprofessional and childish.
Atmosphere: 1
Food: 1
Service: 1
Boyfriend and I went went on Saturday night for our date night. Was not busy at all. Waited 5 plus minutes at entrance multiple servers saw us and did not greet us. Finally was greeted only to be told to seat our selves. Once seated waited even longer to be brought a menu. Kitchen was out of chips so I told waiter I needed a minute on apps and we went ahead an ordered. Tried ordering a different app 2 minutes after order was put in ( didnt mind if didnt come out first ) waiter told me he would have to ask the kitchen first so I told him nevermind and just waiting on the food. We asked for salt and had to remind waiter to bring it again was not busy in restaurant. Did not get a refill on my drink. I will say the food was great, service not so much.
Atmosphere: 2
Food: 5
Service: 1
To much breading
Atmosphere: 1
Food: 1
Service: 1
Wings, beer, sports
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Boneless Wings 10, Chicken Wings
Restaurantji Recommends
Don’t waste your time here for takeout. You are always missing something whether that’s sauces or part of the meal itself. Service is slow. Food is always cold when you pick it up. This isn’t the first time I’m missing stuff. It has happened almost every time.
Atmosphere: 2
Food: 2
Service: 2
Me and my husband and decided to go here on a Friday night because it wasn’t that busy, we decided to sit at the bar for quicker service and we waited 11 minutes for anyone to come up to us. Finally, a girl asked us if we’ve been helped and we said no and we asked if we could have a happy hour menu and she said there’s plenty on the table tables around the restaurant you can go look for one … (which is not our job to do) then we asked for two drinks, and we were about to order our food when we saw her pour our drinks which were supposed to be doubles (I myself myself am a bartender so I’m very knowledgeable about how drinks and how they’re supposed to be made) and she did a three second pour in each drink, mind you it cost $25 for (2 singles)… and we mentioned to her that those are not doubles, and she said I’m the one behind the bar. I don’t want to be rude, but I want this individual to be recognized. She was a larger person and she had a miserable look on her face the entire time we were sitting there, so it’s instead of ordering our food we just closed out and left. It’s pretty sad that this seems to be the new normal when you go to a restaurant I get buffalo wild wings as a cheaper place, but we still would like to have good service…
Atmosphere: 1
Food: 1
Service: 1
$52 worth of a decent appetizer but overcooked and somehow cold wings for two people. Didn’t tell the server because I was starving and just wanted to leave to get food somewhere else. Unfortunately my meal sent me straight to the bathroom afterwords so I didn’t actually get anything to eat.
Atmosphere: 2
Food: 1
Service: 2
We had a quick appetizer and a draft. Bar staff were very friendly!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Fried Pickles, Appetizer Sampler, Honey BBQ, Chips and Salsa
There really needs to be an easier way to make a basket meal va having to order ala carte. $20 for 10 wings, fries, and a drink is extreme when there's a similar lunch special for a much more reasonable price.
Atmosphere: 2
Food: 2
Service: 2
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