I have been coming to this BK for about 2 years as my work is very close to it. Up until the past couple weeks I've always had 5-star service but today was the 3rd time in a row I've had a major issue.
The past 2 times my orders have come no sauces and no napkins which for chicken fries is a bit of a problem, so dry without sauce and fingers greasy with no napkins.
Today was my tipping point, I arrived in the drive thru and was told to wait (2 cats at the window, no one else in the lot, so not super busy), after almost 10 minutes of waiting vehicle pulled into the adjacent drive thru lane and their order was taken immediately while I was still waiting. I finally got to let them know I had a mobile order and was told to pull around. I then waited over 5 minutes behind the vehicle who arrived AFTER ME but ordered before me for some reason.
When I got to the window the crew member just gave me a stare like he had no clue where he was. I have him my name and he shuffled around in the kitchen only to pull my complete and bagged order from the warmer. No napkins the bag either, am that time you'd think they'd get things straight.
My lunch breaks are only 30 minutes and spending 15 of them in a drive thru while others who arrive after it's not acceptable. I will be taking my business elsewhere until further notice, 15 minutes in a drive thru whole being passed over for cars arriving well after me is absurd and the young man in the window's customer service skills could use some coaching.
Atmosphere: 3
Food: 4
Service: 1
Cori Parker
Very kind employees...The manager is absolutely awesome..Very clean place my boys and I come often to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper Jr, Flame Grilled Beef
T M
The food was cold, its close to work so I tried it once more. The food was cold again and they weren’t even busy.
Atmosphere: 3
Food: 2
Service: 3
Alan
Manager on his personal cell phone when taking orders, very rude and unprofessional. Nearly every table in the place is dirty and nobody is cleaning. If anyone is wondering why this place is so empty during lunch time. This is why. The area where you get drinks, napkins etc is also an absolute mess. Contrast this with Chick-fil-A and there is simply no comparison. BK cares about $$$ only. Chick-fil-A cares about their customers. I have been here now for about 20 minutes and the manager is Still on his personal cell phone and taking orders.
Atmosphere: 1
Food: 4
Service: 1
Greg Ference
Ordered onion rings and they were extremely salty. Not sure if it was the breading or they salted them like french fries. I believe they put salt on them by mistake. I had to throw them out. I didn't want to take the time to drive back to exchange.
Atmosphere: 4
Food: 2
Service: 4
JD
Kind Staff and Very awsome managers
Atmosphere: 5
Food: 5
Service: 5
Frank Wiebenga
This is the second time in a row they forgot the fries I ordered. Pretty hard to screw up a burger and fries, but hey BK have it not your way.
Atmosphere: 2
Food: 2
Service: 2
V “Virginia” McDougall
Gave us extra meat patties for free without even asking because me and my husband are starving to death in Sioux Falls. Beautiful staff! Wonderful place to work or eat at.
Owner/Mgr is rude and then gave me an incomplete order. I'd go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Khloe McCue
It was not really busy but there was people waiting for their food. Some of the tables in there were sticky and gross. The ice cream was amazing. On the receipt it had a way to get something for food so I filled out the survey but then they tried to make pay for the item so me and my family left after that. Probably not coming back.
Atmosphere: 1
Food: 2
Service: 1
Jack
Lazy ass night shift worker has no patience repeatedly asking the customer to finish their 3 meal order saying “oh my god are you done?”. The parking lot was dead there was no business. Called them 10 minutes after and they said to go to a different location it’s absolutely ridiculous
Atmosphere: 1
Service: 1
george
Best manager of the site of 10th Street to the north
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper, Onion Rings
Cody Geary
Three workers, 8 cars in line, nobody greeting the multiple cars in drive through, empty lobby. What’s going on? Why does it take 10-20 minutes for drive through?
I have been coming to this BK for about 2 years as my work is very close to it. Up until the past couple weeks I've always had 5-star service but today was the 3rd time in a row I've had a major issue.
The past 2 times my orders have come no sauces and no napkins which for chicken fries is a bit of a problem, so dry without sauce and fingers greasy with no napkins.
Today was my tipping point, I arrived in the drive thru and was told to wait (2 cats at the window, no one else in the lot, so not super busy), after almost 10 minutes of waiting vehicle pulled into the adjacent drive thru lane and their order was taken immediately while I was still waiting. I finally got to let them know I had a mobile order and was told to pull around. I then waited over 5 minutes behind the vehicle who arrived AFTER ME but ordered before me for some reason.
When I got to the window the crew member just gave me a stare like he had no clue where he was. I have him my name and he shuffled around in the kitchen only to pull my complete and bagged order from the warmer. No napkins the bag either, am that time you'd think they'd get things straight.
My lunch breaks are only 30 minutes and spending 15 of them in a drive thru while others who arrive after it's not acceptable. I will be taking my business elsewhere until further notice, 15 minutes in a drive thru whole being passed over for cars arriving well after me is absurd and the young man in the window's customer service skills could use some coaching.
Atmosphere: 3
Food: 4
Service: 1
Very kind employees...The manager is absolutely awesome..Very clean place my boys and I come often to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper Jr, Flame Grilled Beef
The food was cold, its close to work so I tried it once more. The food was cold again and they weren’t even busy.
Atmosphere: 3
Food: 2
Service: 3
Manager on his personal cell phone when taking orders, very rude and unprofessional. Nearly every table in the place is dirty and nobody is cleaning. If anyone is wondering why this place is so empty during lunch time. This is why. The area where you get drinks, napkins etc is also an absolute mess. Contrast this with Chick-fil-A and there is simply no comparison. BK cares about $$$ only. Chick-fil-A cares about their customers. I have been here now for about 20 minutes and the manager is Still on his personal cell phone and taking orders.
Atmosphere: 1
Food: 4
Service: 1
Ordered onion rings and they were extremely salty. Not sure if it was the breading or they salted them like french fries. I believe they put salt on them by mistake. I had to throw them out. I didn't want to take the time to drive back to exchange.
Atmosphere: 4
Food: 2
Service: 4
Kind Staff and Very awsome managers
Atmosphere: 5
Food: 5
Service: 5
This is the second time in a row they forgot the fries I ordered. Pretty hard to screw up a burger and fries, but hey BK have it not your way.
Atmosphere: 2
Food: 2
Service: 2
Gave us extra meat patties for free without even asking because me and my husband are starving to death in Sioux Falls. Beautiful staff! Wonderful place to work or eat at.
Atmosphere: 5
Food: 5
Service: 5
Customer service trash
Atmosphere: 1
Food: 1
Service: 1
Great Staff , Great Food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Owner/Mgr is rude and then gave me an incomplete order. I'd go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
It was not really busy but there was people waiting for their food. Some of the tables in there were sticky and gross. The ice cream was amazing. On the receipt it had a way to get something for food so I filled out the survey but then they tried to make pay for the item so me and my family left after that. Probably not coming back.
Atmosphere: 1
Food: 2
Service: 1
Lazy ass night shift worker has no patience repeatedly asking the customer to finish their 3 meal order saying “oh my god are you done?”. The parking lot was dead there was no business. Called them 10 minutes after and they said to go to a different location it’s absolutely ridiculous
Atmosphere: 1
Service: 1
Best manager of the site of 10th Street to the north
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper, Onion Rings
Three workers, 8 cars in line, nobody greeting the multiple cars in drive through, empty lobby. What’s going on? Why does it take 10-20 minutes for drive through?
Atmosphere: 1
Food: 4
Service: 1
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