out of town visit with relative, we were waiting for opening and standing a good 10 feet from the counters, looking at the menu. Barista with blonde hair was making drinks for employees before opening. When finished and they all left, she aggressively slammed down the Hours sign on the counter. We left.
Atmosphere: 1
Food: 1
Service: 1
Michael Barker
I like to get a coffee when I am at the mall. Caribou is always consistent and fast.
There is a line most of the time but they work the orders quickly.
Atmosphere: 4
Food: 4
Service: 5
Shyanna Gorden
The two girls working , lovely ! The manager , not so lovely . While the clerk was actively in the middle of taking our order the manager walked up cut off what we were saying to tell the clerk she needs to only take one customer at a time . You could tell the clerk was irritated at this specific interaction then apologized and asked us to repeat what we were saying . He then left for 10-15 minutes while the people behind us along with many other had to wait till she finished making our drinks before she could take the next orders . Some people even leaving the line .. When he came back from what he was doing “hopefully important” the nice clerk told him I was asking to speak to him .. he did call for me to come in front of everyone in line and I did say , please go ahead and start taking all these people in line orders first as they have been waiting awhile now … the last thing most people who have been walking the mall want to do is stand for another 20-30 minutes waiting for orders to be taken .
Atmosphere: 1
Food: 4
Service: 3
Wit Yee Zaw Win
Very very very very rude staff. Hate this place.
Atmosphere: 1
Food: 1
Service: 1
Dreya Aman
I normally love caribou but this mall location is an embarrassment. The drinks as poor as the rude rude rude staff.
Food: 1
Service: 1
Antonio Martinez
Caribou Coffee is a delightful haven for coffee aficionados and casual drinkers alike, offering a warm, inviting atmosphere that encourages relaxation and socialization. From the moment you step inside, you’re greeted by the rich aroma of freshly brewed coffee and the sight of cozy seating areas that beckon you to settle in and savor your drink.
One of the standout features of Caribou Coffee is its commitment to quality. The coffee is sourced from sustainable farms, and the brand is known for its meticulous roasting process that brings out the unique flavors of each bean. Whether you prefer a classic dark roast, a smooth medium blend, or a seasonal specialty drink, you can count on Caribou to deliver an exceptional cup every time. Their menu boasts an impressive variety of beverages, including espresso drinks, cold brews, and refreshing iced coffees, catering to all preferences and moods.
In addition to their stellar coffee offerings, Caribou Coffee excels in providing a selection of delicious food options. From freshly baked pastries to hearty breakfast sandwiches and light lunch fare, there’s something to satisfy every craving. The quality of the food complements the coffee perfectly, making it a great spot for a quick bite or a leisurely brunch with friends.
The ambiance at Caribou Coffee is particularly noteworthy. The interiors are often adorned with rustic wooden accents and comfortable seating, creating a homey vibe that encourages patrons to linger. Whether you're catching up with friends, working on your laptop, or simply enjoying a moment of solitude with a good book, the atmosphere is conducive to all types of gatherings.
Customer service at Caribou Coffee is generally exceptional, with friendly and knowledgeable staff ready to assist you with your order or offer recommendations. Their enthusiasm for coffee and commitment to customer satisfaction adds to the overall positive experience.
Overall, Caribou Coffee is more than just a coffee shop; it’s a community hub where people come together to enjoy great drinks, delicious food, and each other’s company. With its focus on quality, inviting atmosphere, and excellent service, Caribou Coffee remains a beloved choice for those seeking a memorable coffee experience.
Atmosphere: 5
Food: 5
Service: 5
Kristin E.
Very friendly and helpful! Coffee is yummy!!
Linda Chambers
Quick, friendly, and nice.
Bo Gonzales
What a joke. 12 minutes after placing my order to get regular brewed coffee for almost $4. Not even busy. Stupid kids forgot my order. Better off going to Circle K.
Angela Adkins
My son loves iced coffee, Holiday drinks, etc. We always get him one wherever we are if they are available. My sister sent him a gift card for Caribou for Christmas since he has recently taken a shining to Caribou specifically (we are from the East Coast, so this is his new favorite drink spot!) We were browsing through Empire Mall, and he decided to use his gift card at this location before we started to head home. My husband and I usually don't get drinks, but this time we decided to grab something to warm our bones. The barista who took our order, made all three, and was training a new employee all at once had the most stellar customer service ever! She was beyond kind, gracious, and patient while my boys browsed the menu and decided to also purchase a Christmas ornament. The young gentleman she was training was doing a wonderful job on a very busy Friday evening! I would love to give her a special shoutout, but unfortunately, I did not get to get her name. It was this past Friday during the evening, around 7ish. Not only were the drinks delicious and beyond satisfying, but her demeanor made the experience even more lovely. Whoever monitors these reviews, it would be great for Caribou to recognize her for her excellent customer service. A smile and kind words certainly go a long way, especially when they are directed at my children. Wonderful location, delicious drinks, a perfect ending to a Friday night outing. Sincerely, Angela
If this location is going to stuff so much ice in a Vanilla Oat Shaker that you can't even get a straw into it to stir it, perhaps they should mix the coffee with the whole tablespoon of oat milk that it contained in first. This is not what I expect from a Caribou location, especially on Black Friday when this location is reported to be staffed solely by managers. I am a big fan of Caribou but won't be buying any in the mall anymore.
Atmosphere: 5
Food: 1
Service: 5
Heather Walth
The empire mall location is a great team that gets your favorite beverages ready quickly and are delicious. Wish the prices were lower but this is worth it for a treat.
Atmosphere: 5
Service: 5
Kendra Jo
Best little coffee stop when exploring around the mall! A great way to refuel and meet with such sweet baristas, too! Best beverages around.
Atmosphere: 5
Food: 5
Service: 5
Grace Wells
Get the campfire mocha with dark chocolate! So good. We went to two different locations and both were amazing. Great service and fast.
Atmosphere: 5
Food: 5
Service: 5
jim broomfield
I think Caribou coffee is just as good as Starbucks, if not better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha, Caramel High Rise
out of town visit with relative, we were waiting for opening and standing a good 10 feet from the counters, looking at the menu. Barista with blonde hair was making drinks for employees before opening. When finished and they all left, she aggressively slammed down the Hours sign on the counter. We left.
Atmosphere: 1
Food: 1
Service: 1
I like to get a coffee when I am at the mall. Caribou is always consistent and fast.
There is a line most of the time but they work the orders quickly.
Atmosphere: 4
Food: 4
Service: 5
The two girls working , lovely ! The manager , not so lovely . While the clerk was actively in the middle of taking our order the manager walked up cut off what we were saying to tell the clerk she needs to only take one customer at a time . You could tell the clerk was irritated at this specific interaction then apologized and asked us to repeat what we were saying . He then left for 10-15 minutes while the people behind us along with many other had to wait till she finished making our drinks before she could take the next orders . Some people even leaving the line .. When he came back from what he was doing “hopefully important” the nice clerk told him I was asking to speak to him .. he did call for me to come in front of everyone in line and I did say , please go ahead and start taking all these people in line orders first as they have been waiting awhile now … the last thing most people who have been walking the mall want to do is stand for another 20-30 minutes waiting for orders to be taken .
Atmosphere: 1
Food: 4
Service: 3
Very very very very rude staff. Hate this place.
Atmosphere: 1
Food: 1
Service: 1
I normally love caribou but this mall location is an embarrassment. The drinks as poor as the rude rude rude staff.
Food: 1
Service: 1
Caribou Coffee is a delightful haven for coffee aficionados and casual drinkers alike, offering a warm, inviting atmosphere that encourages relaxation and socialization. From the moment you step inside, you’re greeted by the rich aroma of freshly brewed coffee and the sight of cozy seating areas that beckon you to settle in and savor your drink.
One of the standout features of Caribou Coffee is its commitment to quality. The coffee is sourced from sustainable farms, and the brand is known for its meticulous roasting process that brings out the unique flavors of each bean. Whether you prefer a classic dark roast, a smooth medium blend, or a seasonal specialty drink, you can count on Caribou to deliver an exceptional cup every time. Their menu boasts an impressive variety of beverages, including espresso drinks, cold brews, and refreshing iced coffees, catering to all preferences and moods.
In addition to their stellar coffee offerings, Caribou Coffee excels in providing a selection of delicious food options. From freshly baked pastries to hearty breakfast sandwiches and light lunch fare, there’s something to satisfy every craving. The quality of the food complements the coffee perfectly, making it a great spot for a quick bite or a leisurely brunch with friends.
The ambiance at Caribou Coffee is particularly noteworthy. The interiors are often adorned with rustic wooden accents and comfortable seating, creating a homey vibe that encourages patrons to linger. Whether you're catching up with friends, working on your laptop, or simply enjoying a moment of solitude with a good book, the atmosphere is conducive to all types of gatherings.
Customer service at Caribou Coffee is generally exceptional, with friendly and knowledgeable staff ready to assist you with your order or offer recommendations. Their enthusiasm for coffee and commitment to customer satisfaction adds to the overall positive experience.
Overall, Caribou Coffee is more than just a coffee shop; it’s a community hub where people come together to enjoy great drinks, delicious food, and each other’s company. With its focus on quality, inviting atmosphere, and excellent service, Caribou Coffee remains a beloved choice for those seeking a memorable coffee experience.
Atmosphere: 5
Food: 5
Service: 5
Very friendly and helpful! Coffee is yummy!!
Quick, friendly, and nice.
What a joke. 12 minutes after placing my order to get regular brewed coffee for almost $4. Not even busy. Stupid kids forgot my order. Better off going to Circle K.
My son loves iced coffee, Holiday drinks, etc. We always get him one wherever we are if they are available. My sister sent him a gift card for Caribou for Christmas since he has recently taken a shining to Caribou specifically (we are from the East Coast, so this is his new favorite drink spot!) We were browsing through Empire Mall, and he decided to use his gift card at this location before we started to head home. My husband and I usually don't get drinks, but this time we decided to grab something to warm our bones. The barista who took our order, made all three, and was training a new employee all at once had the most stellar customer service ever! She was beyond kind, gracious, and patient while my boys browsed the menu and decided to also purchase a Christmas ornament. The young gentleman she was training was doing a wonderful job on a very busy Friday evening! I would love to give her a special shoutout, but unfortunately, I did not get to get her name. It was this past Friday during the evening, around 7ish. Not only were the drinks delicious and beyond satisfying, but her demeanor made the experience even more lovely. Whoever monitors these reviews, it would be great for Caribou to recognize her for her excellent customer service. A smile and kind words certainly go a long way, especially when they are directed at my children. Wonderful location, delicious drinks, a perfect ending to a Friday night outing.
Sincerely,
Angela
Restaurantji Recommends
If this location is going to stuff so much ice in a Vanilla Oat Shaker that you can't even get a straw into it to stir it, perhaps they should mix the coffee with the whole tablespoon of oat milk that it contained in first. This is not what I expect from a Caribou location, especially on Black Friday when this location is reported to be staffed solely by managers. I am a big fan of Caribou but won't be buying any in the mall anymore.
Atmosphere: 5
Food: 1
Service: 5
The empire mall location is a great team that gets your favorite beverages ready quickly and are delicious. Wish the prices were lower but this is worth it for a treat.
Atmosphere: 5
Service: 5
Best little coffee stop when exploring around the mall! A great way to refuel and meet with such sweet baristas, too! Best beverages around.
Atmosphere: 5
Food: 5
Service: 5
Get the campfire mocha with dark chocolate! So good. We went to two different locations and both were amazing. Great service and fast.
Atmosphere: 5
Food: 5
Service: 5
I think Caribou coffee is just as good as Starbucks, if not better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha, Caramel High Rise
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