Dairy Queen Grill & Chill

Went in to order and eat, it wasn’t very busy just a few other people in there and waited 15 minutes for my food, it came out wrong and when looking at my receipt I noticed the girl put it in wrong I told her about it and they did nothing about it, they told me they would have ring me up a new meal and I’d have to pay AGAIN I was super furious and my bf seeing how mad I was did end up buying ANOTHER meal as the right thing I wanted this time and took another 15 minutes to get, I waited 30 minutes and paid double to even get what I wanted in the first place, the workers couldn’t care less about fixing their mistake or any type of customer service I’m not usually one to complain but there were alot of other smaller things I let fly too but that’s the sum of it, as we were sitting there for our first and second order we saw plenty of others come back up or come in from going through the drive through with messed up orders too hope they didn’t charge them for a new correct thing as they did to my bf and i, I’ve never seen a place with less accountability then the workers here!

Atmosphere: 1

Food: 1

Service: 1

worst DQ for dashers, they wait until a dsahers shows up then start prepping the order, such a waste of time

Just a DQ. Cool treats, hot eats. Stoned staff rarely make eye contact. I think all the males here were iPad kids and the girls are rather normal and sporty, but they don’t help with customer service… they spin out the product. The burgers and fries lowered the score. Ice cream is great.

Atmosphere: 3

Food: 3

Service: 1

Usually a good DQ with good service. Use frequently.

Atmosphere: 3

Food: 4

Service: 4

No straw,, no napkins.. Good customer... Deserve better..
Kane Kringen

Atmosphere: 4

Food: 4

it suck cleaning is bad cant get one order right now there is no peace.

Atmosphere: 1

Food: 1

Service: 1

FAIRY QUEEN:

TAKE NOTE! YOUR LOST A LONG TIME CUSTOMER OVER THIS SMALL BLIZZARD RESIZING!!!

Atmosphere: 1

Food: 5

Service: 3

Very disorganized, especially when ordering online

Atmosphere: 2

Food: 2

Service: 2

I asked for 1 paddy they did 2

We started coming here because south Kiwanis ave DQ couldn't get a simple order right. But unfortunately we have run into the same problem here. Obviously I know teenagers need experience but ignoring the customers and screwing up orders is just ridiculous. It isn't hard to make a PLAIN flamethrower with the sauce on the side. Waited over 20 minutes for our food and it was still wrong. Guess the DQ on marion is where I will have to go until they screw up my order there.

Atmosphere: 2

Food: 1

Service: 1

BBQ chicken strips barely had any sauce on it. The fries in the same container had more sauce on them than the chicken. Sauce packets were also coated better than the chicken. Staff seemed annoyed that I ordered this.

Atmosphere: 1

Food: 3

Service: 2

Great experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Side of Fries, Original Cheeseburger, Pretzel Sticks with Zesty Queso, Ice Cream Cake, Banana Split

Good clean place

Atmosphere: 3

Food: 4

Service: 4

Was ok

This dairy queen was more than accommodating to our big family! And they made the most amazing cake for my daughter! They forgot to ask what color i wanted the writing so they waited for us to pick up and asked and got it done right then! Great customer care!! Wonderful staff!!

Atmosphere: 5

Food: 5

Service: 5