Jacky's in Empire Mall

Was craving something homemade so I thought I'd give them a try. Food on their buffet looked a little old but I ordered chicken with pasta and rice and beans. Price was 23.50 with a bottled drink which I thought was crazy expensive but didn't say anything. Food was ok tasting but rice and beans were dried out and beans were hard ...I went to ask for possible changing of item and they told me rudely that that dish is supposed fo be like that. First and last time eating from there.

My burrito was awesome ??! Great flavor, fresh/hot and it was HUGE (next time I will get less beans per personal preference). Service was good. I was really pleased.

Food: 5

Service: 5

Recommended dishes: Jacky’S Dry Burrito

Horchata tasted like burnt rice, and crazy fries was just sour cream and cheese. -2/10

Atmosphere: 1

Food: 1

Service: 5

The vegetable tacos were de-lish.They still use Styrofoam packaging for the food and I hope they'll shift to something more sustainable, but I very much enjoyed the food.

Atmosphere: 4

Food: 5

Service: 4

Never again..long wait and my food was cold. How cold? The cheese inside my enchilada wasn’t even melted. Very sad, we’ve enjoyed Jacky’s restaurants for many years.

Atmosphere: 1

Food: 1

Service: 2

We waited to get our food about 30 minutes, and our burrito was poor quality. Would not recommend.

Atmosphere: 1

Food: 1

Service: 1

I will never ever come and order from here again. The lady that was taking my order was giving me a attitude the whole time. I went and asked for some napkins and she gave me only 1..... why are you so greedy with the napkins? ? especially when I ordered a whole bunch of food from you guys? ? The nachos were plain and barely even had cheese on it it tasted like some nachos I could of made at home. 1/5 for everything you guys really need to stop being so ignorant.

Atmosphere: 1

Food: 1

Service: 1

Food was delicious and authentic. I'm a proud Guatemalan and can say for sure worth the taste. You get your money's worth and the people are awesome. I hope they do decide to open a restaurant in Iowa though.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Plantain, Birria Tacos, Tacos, Fajitas Plate with Rice & Beans, Taco Salad in Shell

Never had a problem with them before except today where they were open but said they were closed and served other people. We hadn’t done anything but look at the menu and when we walked up to order she said they were closed. We picked somewhere else to see and saw other people getting served.

Atmosphere: 1

Food: 4

Service: 1

So I’m a huge fan of the food at Jacky’s Burrito Express on W. 12th street, the service not as much, but we do frequent there because the food is so darn good (they got 4 stars, 5 stars for food, 3 stars for service… read my other review for more details). The service here I think actually makes more sense than it does at Burrito Express. It’s basically the same model, but it makes more sense in a food court setting. Food came out in 12 minutes which is better than what we usually get at their other place. Food ingredients were high quality and fresh and dishes were piping hot!Jacky’s Burrito Express is always busy… I was surprised to see that this location wasn’t!Well, a couple shortcoming to point out. The lady up front working, she could definitely be friendlier. 2nd and probably more importantly, the food doesn’t quite hit the mark in comparison to their other location. Tacos were on the bland side, could have used a touch of salt more or something. My chicken chipotle burrito (which is what I always get at Burrito Express) was still really good but not quite as good as it normally is and the chicken and rice were not mixed as well which caused me to take full bites of just rice when eating my burrito.Plates (although served in styrofoam) are beautiful as you can see from the pictures. I think the two restaurants need to get together and exchange notes. Burrito Express can learn how to get out food faster and the food court location can put some fine touches on the final flavors. If they can get those flavors right, this place would have the best food in the mall hands down!

The food here is very tasty. The ingredients tasted fresh. It was a little but well worth the price. It made for a nice light lunch.

You have to be absolutely insane to see Jackys restaurant available in the empire mall and choose to eat anywhere else. It is made fresh and its authentic South American food. Great service from the staff, too!

Atmosphere: 5

Food: 5

Service: 5

Great food, Mexican food. Your taste buds will be pleased! LEAVE NO DOUBT!

Good food, took some time but well worth the wait. Portions are good for the price.

Waited in front of the restaurant for 15 minutes ,worker came out, looked at us, and then walked back into the kitchen without helping us, mind you it was 11:30 and open