Gas lit us for multiple weeks the cream cheese frosting was the icing. This week they finally admitted they have been substituting the cream cheese frosting when people order the icing. They "refunded" me but not for the full amount.
Atmosphere: 1
Food: 1
Service: 1
Monica Deschon
My pizza was undercooked. The crust was doughy and had to be put in the oven to finish. Definitely not the same as what I had bought. It's been awhile since I've had my favorite kind of pizza ( pizza hut)since we live out of town...so I was highly disappointed. However the rest of my big box was great
Atmosphere: 5
Food: 2
Service: 3
Rachel D
Previous times i usually had friendly service; however, my recent visit the gal that rang up my order was so unfriendly! Walked in, no greeting, told her I had a personal pizza and my name. She handed it to me, I paid, and I said thank you on my way out but absolutely no communication from her at all. The pizza was hot, but was dripping with sauce when I didn't order extra sauce.
Atmosphere: 3
Food: 3
Service: 2
Jeff Riddle
Continually undercooked food
Atmosphere: 2
Food: 1
Service: 2
Morgan T
Never recieved my order. ?
Atmosphere: 1
Food: 1
Service: 1
Jackson P-H
The three times I’ve been here to wait time has been insane.
Jeff
This is our go-to pizza delivery option. Other Pizza Huts in town have been disappointments, but this one in Dawley always delivers the pizza while it still is hot. Their breadsticks with cheese consistently are amazing. Most importantly, they don’t skimp on the cheese and other toppings either. The delivery drivers are good too. We nearly had given up on ever ordering Pizza Hut until this one opened up. Thank goodness it did.
Food: 5
Service: 5
David Schieffer
When online, I ordered a large pizza and a barbecue pizza melt. both were in my cart for a total of around $30. Then I added a 30% off coupon and checked out. With my 20% tip the checkout was around$18. I thought it sounded a little low, but paid and went to pick up my order. The reason it was low was because the system deleted the pizza melt from my order. All there was to pick up was the pizza... as indicated on my receipt. Now that I think about it something similar to this happened before. I would never have finalized the order if I had know there was only the pizza!
Atmosphere: 3
Food: 3
Service: 3
Steve DeRoo
Have ordered two times now for pickup at the drive-thru window. Pizza was ready and hot both times, and employees were friendly. This has become our "go to" for pizza pickup.
Went to pizza hut for a big dinner box because I received a coupon in the mail. Upon my arrival, I presented the coupon. Once I paid, I asked for a receipt. At this point the cashier decided to tell me that I wasn't receiving the coupon price posted because I had ordered a specialty pizza. I explained that I had ordered a pepperoni and a sausage pizza. The cashier disappeared into the back for around 2-3 minutes. Then, what I assume was the manager, came to the window and asked, "do you not want the pizza, or what?" I again explained that I had brought a coupon and didn't receive the price listed. The manager told me that I ordered a specialty pizza. Looking back at the receipt, I had accidentally picked the pepperoni lovers pizza. Having realized my mistake, I would have been completely fine paying the new total. However, there were an average amount of pepperoni on this pizza. I have ordered from the hut before and this one certainly didn't seem to have an excess of pepperoni. With no attempt to remedy the situation or provide any actual customer service, the manager handed me the box that hadn't been closed properly. Upon further inspection, the wings we ordered barely had any sauce on them. Overall, a disappointing trip to the hut.
They had me at bread sticks... enough said. It's pizza but you either love it or hate it. I love it and this store does very well. Thank you guys for great service.
Paid almost 5 dollars for extra sauce that i didnt get. My two pizza had like no sauce on it. My cheesebread and bread sticks tasted like cinnastixs. Burnt the cheese on my pizza melt. I called to get this fixed and when i asked for a refund they sent me to a line that put me on hold with dead silence for over 20 minutes and still got no answer or a refund. So disappointed for 50 dollars worth of food.
Food: 1
Service: 2
Debbie Gabel
Was not able to use Pizza Hut gift card. Very disappointing.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Meat Lovers Pizza
Pink Anderson
Great food, quick and hot delivery. Everything was perfect until we found a hair in our thin and crispy pepperoni. Never happened before and understand this can just happen in the industry. Call to restaurant went to voicemail and never heard back. Next day durvey asked for receipt, which we did not receive, and for a pic, but the pizza with the hair was on the bottom of the trash can. Will definitely give them another shot.
Gas lit us for multiple weeks the cream cheese frosting was the icing. This week they finally admitted they have been substituting the cream cheese frosting when people order the icing. They "refunded" me but not for the full amount.
Atmosphere: 1
Food: 1
Service: 1
My pizza was undercooked. The crust was doughy and had to be put in the oven to finish. Definitely not the same as what I had bought. It's been awhile since I've had my favorite kind of pizza ( pizza hut)since we live out of town...so I was highly disappointed. However the rest of my big box was great
Atmosphere: 5
Food: 2
Service: 3
Previous times i usually had friendly service; however, my recent visit the gal that rang up my order was so unfriendly! Walked in, no greeting, told her I had a personal pizza and my name. She handed it to me, I paid, and I said thank you on my way out but absolutely no communication from her at all. The pizza was hot, but was dripping with sauce when I didn't order extra sauce.
Atmosphere: 3
Food: 3
Service: 2
Continually undercooked food
Atmosphere: 2
Food: 1
Service: 2
Never recieved my order. ?
Atmosphere: 1
Food: 1
Service: 1
The three times I’ve been here to wait time has been insane.
This is our go-to pizza delivery option. Other Pizza Huts in town have been disappointments, but this one in Dawley always delivers the pizza while it still is hot. Their breadsticks with cheese consistently are amazing. Most importantly, they don’t skimp on the cheese and other toppings either. The delivery drivers are good too. We nearly had given up on ever ordering Pizza Hut until this one opened up. Thank goodness it did.
Food: 5
Service: 5
When online, I ordered a large pizza and a barbecue pizza melt. both were in my cart for a total of around $30. Then I added a 30% off coupon and checked out. With my 20% tip the checkout was around$18. I thought it sounded a little low, but paid and went to pick up my order. The reason it was low was because the system deleted the pizza melt from my order. All there was to pick up was the pizza... as indicated on my receipt. Now that I think about it something similar to this happened before. I would never have finalized the order if I had know there was only the pizza!
Atmosphere: 3
Food: 3
Service: 3
Have ordered two times now for pickup at the drive-thru window. Pizza was ready and hot both times, and employees were friendly. This has become our "go to" for pizza pickup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza, Pepperoni Lovers Pizza
Went to pizza hut for a big dinner box because I received a coupon in the mail. Upon my arrival, I presented the coupon. Once I paid, I asked for a receipt. At this point the cashier decided to tell me that I wasn't receiving the coupon price posted because I had ordered a specialty pizza. I explained that I had ordered a pepperoni and a sausage pizza. The cashier disappeared into the back for around 2-3 minutes. Then, what I assume was the manager, came to the window and asked, "do you not want the pizza, or what?" I again explained that I had brought a coupon and didn't receive the price listed. The manager told me that I ordered a specialty pizza. Looking back at the receipt, I had accidentally picked the pepperoni lovers pizza. Having realized my mistake, I would have been completely fine paying the new total. However, there were an average amount of pepperoni on this pizza. I have ordered from the hut before and this one certainly didn't seem to have an excess of pepperoni. With no attempt to remedy the situation or provide any actual customer service, the manager handed me the box that hadn't been closed properly. Upon further inspection, the wings we ordered barely had any sauce on them. Overall, a disappointing trip to the hut.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
They had me at bread sticks... enough said. It's pizza but you either love it or hate it. I love it and this store does very well. Thank you guys for great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Chocolate Chip Cookie, Meat Lovers Pizza, Pepperoni Lovers Pizza, Oven-Baked Chicken Alfredo Pasta, Breadsticks, Marinara, Icing Dip
Paid almost 5 dollars for extra sauce that i didnt get. My two pizza had like no sauce on it. My cheesebread and bread sticks tasted like cinnastixs. Burnt the cheese on my pizza melt. I called to get this fixed and when i asked for a refund they sent me to a line that put me on hold with dead silence for over 20 minutes and still got no answer or a refund. So disappointed for 50 dollars worth of food.
Food: 1
Service: 2
Was not able to use Pizza Hut gift card. Very disappointing.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Meat Lovers Pizza
Great food, quick and hot delivery. Everything was perfect until we found a hair in our thin and crispy pepperoni. Never happened before and understand this can just happen in the industry. Call to restaurant went to voicemail and never heard back. Next day durvey asked for receipt, which we did not receive, and for a pic, but the pizza with the hair was on the bottom of the trash can. Will definitely give them another shot.
Food: 4
Service: 5
Recommended dishes: Meat Lovers Pizza, Breadsticks
Great staff! Especially Jodi, I had a small issue with my order but she was very quick and nice to fix my order. She made my night!
Atmosphere: 5
Food: 5
Service: 5
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