Red Lobster

Amazing waitress Beth, super friendly and helpful Awesome hostess Friendly staff Great food at amazing prices! That shrimp platter for $15.99 was well worth the money! Super happy to see Key Lime pie back on the menu!

We arrived 10 min early and were seated within 5 minutes, but then were not spoken to, served water, anything (completely ignored) for the following 25 minutes. We were getting up from our table and starting to put our coats on to leave, when a manager came over and asked if anyone had been to our table yet, as she JUST noticed us sitting there, but we had seen her pass by at least a handful of times prior to that point. She apologized, but then proceeded to leave our area, with no attempt at a service recovery at all. We had a party of 6 and no one will be going back to that location again after this experience. Notice how they only respond to positive reviews...

Give yourself some time, chances are your waitress is helping more people than normal. Good food!

We decided to do this on Christmas Day instead of all the cooking. All the items everyone ordered, it was agreed by all were delicious. Service excellent. There has been changes made obviously and well worth it.

Atmosphere: 5

Food: 5

Service: 5

The food was delicious, but our server could use some customer service training. I am not taking the time to list all of his poor service, but I will name a few. He barely said anything when at our table and even just pointed at my wife for her order, instead of asking what she would like. When he did speak it was so low we couldn't hear him and had to ask him every time to repeat what he said. He made many awkward comments too. We ended up asking another server to take our picture, because ours had disappeared for a long time. Our server (Robert G) walked up as the other server handed us our phone back, and said 1-2-3 🫩. He never stopped back to our table to see if the food was OK, and we wanted more of the red cocktail sauce because my wife didn't get any with her Walt's Favorite shrimp. He came back long enough to plop our ticket on the table and left again without a word. Never asked if we wanted a dessert or anything else. Had to ask for a to-go box when he came for our card. When he brought the box is when he finally became nice and asked if we wanted any extra bisquits to take home (they were closing soon). As we walked out, my wife said Merry Christmas to which he did not say anything. I'm sorry Red Lobster, but this is not the service I expect here. We have been coming here for decades, but this was unacceptable service from an establishment of your caliber.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Walt's Favorite Shrimp Platter, Ultimate Feast, Calamari

The restaurant was NOT busy. We waited well over an hour for our meals. When the food finally arrived it was barely warm. This was our first and last time eating here.

Reservation was at 1230. Party of 5. Received our food at 247. Waiter was good and attentive but continued to apologize. Finally at the 2 hour mark I asked what was going on. He was going to talk to manager. We were never visited by a manager. Took 20% off our ticket. We had to drive to Omaha for a wedding and were at Red Lobster longer than anticipated. It was nice to have an option for Christmas but very disappointed in the execution. They were staffed & no where near capacity.

Our server was attentive and very friendly. Drinks and biscuits arrived right away. Rest of the meal took a bit longer than expected but it was Christmas day so wait times for food happen. Overall, we will be back

We had to wait 3 hours to get a simple lunch. It was my grand daughters 6th birthday. We advised 2 servers of the occasion and absolutely nothing was done although she was promised a dessert. Our mashed potatoes were ice cold, but the shrimp and so on was good..we will NOT be back! They were very much under staffed.

Atmosphere: 1

Food: 3

Service: 1

Had seafood stuffed mushrooms top with crab. Had their Cajun jambalaya and strawberry cheesecake. Next time I'll step up the spice level on the Jambalaya.

Atmosphere: 4

Food: 5

Service: 5

Our server was Robert G. An he was wonderful. He made the whole experience worth it

Atmosphere: 5

Food: 5

Service: 5

Great food and great service by Taylor

Atmosphere: 5

Food: 5

Service: 5

Rob is a fantastic waiter. Made suggestions for us on our meals, and was very helpful. I'd give him 6 stars if I could.

Atmosphere: 5

Food: 5

Service: 5

My waiter was so kind and attentive. Warm cheesy biscuits were brought before my meal. My food came quickly and was delicious. I had the coconut shrimp. I had a non-alcoholic fruity drink that was so good. And I was able to get a to go for my son. Prices were a little higher since the last time I had been there, which was a while ago.

Atmosphere: 5

Food: 5

Service: 5

Taylor did a great job!

Atmosphere: 4

Food: 4

Service: 5