Red Lobster

Worst dining experience I can remember having in my life. Took my daughter in for her 14th birthday and she left crying - enough said! Horrible service, no wonder they went bankrupt

Atmosphere: 2

Food: 2

Service: 1

My server was very nice and attentive. The food was pretty good. The gin and juice cocktail was amazing. The atmosphere was fine underwhelming. Would definitely come back.

Atmosphere: 3

Food: 4

Service: 5

The fried shrimp at Red Lobster in Rapid City is crispy and fresh.

Atmosphere: 5

Food: 5

Service: 5

Over the years we’ve been to this Red Lobster. We do not go there super often but we attended several shrimp festivals there. I think my wife had her first salad there 22 years ago.
We are super fans of the linguini!
Tonight we had to try the seafood boil and it was delicious! We added some crab legs and a linguini to ensure we had something familiar. Holy crap was it good. Very filling. We got one to share, and to try. Now I am laying on the floor unable to move for a while as this load of tryptophan wares off. Well plaid Red Lobster!

Atmosphere: 4

Food: 4

Service: 4

The food was fine. The cost of the food was outrageous. A glass of wine in the nicest restaurant in Sioux Falls is $9-$10. Red Lobster was over $12 for a glass of wine. Meals were anywhere from $19-$45. That is crazy when you don't even get a salad. I would say average price is $27 for a plate of deep friend shrimp. The waitress was amazing so no complaint there

Taylor is the best wait staff ever! Shrimp was perfect! Thank you!

Atmosphere: 5

Food: 5

Service: 5

The staff are amazing and the food is great. They had run out of Mahi so I had salmon instead which was delicious.

Atmosphere: 5

Food: 5

Service: 5

Taylor was great!

Atmosphere: 5

Food: 5

Service: 5

Amazing service tried the new boil it was pretty decent

Atmosphere: 5

Food: 5

Service: 5

Consistently great service, and delicious food. Thanks to Taylor! :)

Atmosphere: 5

Food: 5

Service: 5

Best restaurant around, Mitchell, S.D. would love your restaurant, you would be a hit and the tourist and travelers on the interstate would love your restaurant!!! Hint Hint!!!!!

I’m writing to formally express my disappointment with a recent visit to one of your restaurants. My husband and I, along with our two young children, dined at the Red Lobster located in [City/State] on [insert date], and unfortunately, the experience was far below the standard we’ve come to expect from your brand. We live an hour away from this location, so dining at Red Lobster is a special outing for our family. We anticipated a short wait to be seated, which was no issue. However, once we were at our table, things quickly went downhill. Our server, Ashton, was impolite from the start. It took over 15 minutes just to receive our drinks. As someone who previously worked in the service industry, I understand that sometimes servers get busy, so I gave her the benefit of the doubt. We placed our order and asked for additional biscuits, as our children were becoming restless. Instead of entering our order promptly, Ashton stood talking with other servers and managers for approximately 10 minutes before putting the order in. We then waited over an hour for our food. During that time, a table seated more than 30 minutes after us received their meals from a manager. My husband politely approached the manager and asked to cancel our order due to the excessive wait. She apologized and said she would take care of it. Oddly, not even a minute later, our food was brought out — cold. When Ashton delivered the food, I calmly explained our frustration with the long wait and lack of check-ins or drink refills, and requested the check. Her response was simply, “That’s crazy,” before walking away. When she returned with the bill, she said she didn’t understand what the problem was. My husband, still calm and respectful, explained that we waited over an hour for cold food. She replied, “I don’t appreciate the way you’re talking to me,” and walked off to get the manager — despite us having already spoken with her. Things escalated further when Ashton took our card, threw a food rack on the ground, and walked past the POS system without cashing us out. The manager returned and asked, “Is something wrong?” again, to which I replied, “We asked to cancel our food, and it came out cold anyway.” The manager stated she had been watching the food come out of the window, and walked away to retrieve our final check. When she brought it to us, we had to inform her that our server still had our card. She eventually returned it and offered a basic apology, to which my husband responded: “We come here because we enjoy it, but this was an awful experience.” This entire situation was incredibly frustrating and disappointing, especially considering we were with two small children who had to sit through an extended, uncomfortable dining experience. We left feeling disrespected and undervalued as customers. I sincerely hope this feedback is taken seriously. We’ve always enjoyed Red Lobster in the past, but this visit left us second-guessing whether it’s worth returning — especially given how poorly the situation was handled by both the server and the management team.

I’m writing to formally express my disappointment with a recent visit to one of your restaurants. My husband and I, along with our two young children, dined at the Red Lobster located in [City/State] on [insert date], and unfortunately, the experience was far below the standard we’ve come to expect from your brand.

We live an hour away from this location, so dining at Red Lobster is a special outing for our family. We anticipated a short wait to be seated, which was no issue. However, once we were at our table, things quickly went downhill.

Our server, Ashton, was impolite from the start. It took over 15 minutes just to receive our drinks. As someone who previously worked in the service industry, I understand that sometimes servers get busy, so I gave her the benefit of the doubt. We placed our order and asked for additional biscuits, as our children were becoming restless. Instead of entering our order promptly, Ashton stood talking with other servers and managers for approximately 10 minutes before putting the order in.

We then waited over an hour for our food. During that time, a table seated more than 30 minutes after us received their meals from a manager. My husband politely approached the manager and asked to cancel our order due to the excessive wait. She apologized and said she would take care of it. Oddly, not even a minute later, our food was brought out — cold.

When Ashton delivered the food, I calmly explained our frustration with the long wait and lack of check-ins or drink refills, and requested the check. Her response was simply, “That’s crazy,” before walking away.

When she returned with the bill, she said she didn’t understand what the problem was. My husband, still calm and respectful, explained that we waited over an hour for cold food. She replied, “I don’t appreciate the way you’re talking to me,” and walked off to get the manager — despite us having already spoken with her.

Things escalated further when Ashton took our card, threw a food rack on the ground, and walked past the POS system without cashing us out. The manager returned and asked, “Is something wrong?” again, to which I replied, “We asked to cancel our food, and it came out cold anyway.” The manager stated she had been watching the food come out of the window, and walked away to retrieve our final check.

When she brought it to us, we had to inform her that our server still had our card. She eventually returned it and offered a basic apology, to which my husband responded: “We come here because we enjoy it, but this was an awful experience.”

This entire situation was incredibly frustrating and disappointing, especially considering we were with two small children who had to sit through an extended, uncomfortable dining experience. We left feeling disrespected and undervalued as customers.

I sincerely hope this feedback is taken seriously. We’ve always enjoyed Red Lobster in the past, but this visit left us second-guessing whether it’s worth returning — especially given how poorly the situation was handled by both the server and the management team.

Atmosphere: 2

Food: 1

Service: 1

I visited this Red Lobster for the first time, and the service was excellent! The food was delicious, and the drinks were amazing. I’ll definitely be coming back. Everyone was very friendly, and the service was quick without compromising quality. Great job!

Atmosphere: 5

Food: 5

Service: 5

Great service- very prompt and welcoming. Ashton helped out the experience. A great asset to the team.

Atmosphere: 5

Food: 5

Service: 5