I’m not one to write negative reviews, usually only positive ones, however, my experience this morning (April 8th, 2025 at 7:38am at the 12th St. and I-29 location) was less than impressive. First of all, I do want to recognize how pleasant and friendly the drive thru ladies were when I got my coffee! Thank you for your cheerful attitudes this morning! I also love the cute/empowering messages written on the cups! I appreciated that customer service! My only complaint comes after I received my coffee from the drive thru and was transferring it to my cupholder. The lid was not on, securely, so it popped off and my hot Venti Caramel Macchiato spilled all over my pants, jacket, and car. I pulled around to park and walked into the store to ask for a towel to wipe up the mess on me and inside my car. I approached the counter and asked for said towel and explained what had happened with the improperly secured lid. The gentleman behind the register seemed put off that I asked for a towel, based on his body language and lack of words, but gave me a towel. One of the ladies at the drive thru saw me and did mouth “I’m sorry” to me, but I did not receive any other offers of help or inquiries of if I was ok, if I got burned, or if they could replenish my spilled coffee. I’m a ‘frequent flyer’ at Starbucks and love the service and food/beverages I typically receive. This situation shocked and frustrated me, as a previous employee in the restaurant industry and as a customer on my way to work. I was late to work because I had to drive home, change clothes, and clean up the spilled coffee from my seats and interior of my car, prior to heading to work.
Attached are the images I did capture of what happened.
My hope, with this review, is that all Starbucks employees/baristas go through a customer service training/refresher training of some sort for when these kind of unfortunate situations occur and how to appropriately help in that situation. Again, I hate writing negative reviews, but I felt like the customer service I received following the spill was extremely poor and could definitely be improved.
Atmosphere: 5
Food: 5
Service: 2
Joshua Ericksen
Got myself a really great coffee this morning. They even left a really nice Heart on my coffee. NOT a lot of places at Starbucks does this! So Go get yourself a good blonde Vanilla Latte at this location. The Atmosphere and service have a satisfying
Atmosphere: 5
Food: 5
Service: 5
Nikki Anderson
They know what thier doing here!
Atmosphere: 5
Food: 5
Service: 5
Karlita Flores
I didn’t get the baristas name working the drive thru but she was amazing! Very friendly. Welcoming. All smiles. But the highlight was she got my name right! I always have to correct ppl and say Karla with a K but she was on it! I love her so much! 10-10z
Atmosphere: 5
Food: 5
Service: 5
Ninjabunny613
Strawberry Frappuccino 🍓 is the best.
Atmosphere: 5
Service: 5
Thisisme Isthatyou
If you like drinking coffee and haven't tried Starbucks, you are missing out. There is a reason they have so many locations.
Atmosphere: 4
Service: 4
Chad Barry
Excellent service! Employees are so nice and respectful to their customers. Great people over there!
Atmosphere: 5
Food: 5
Service: 5
Sam Maldonado
I just went to buy some gift cards. The lady was so helpful and kind. Merry Christmas
dominic wilcox
The people are very friendly and act happy to see you. The coffee is normal Starbucks quality.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Anastasia Blyshchik
Went to drive through just now, and got cheered up ready good! She was busy but with awesome attitude. Too bad didn't got name, but whole 5starts caz of her
Starbucks is a reliable choice for quick coffee and snacks, with a cozy environment
Atmosphere: 4
Food: 4
Service: 4
Shaine Land
So super sad. Just bought a soy latte and two frappucinos, and the drink carrier broke when I was carrying it to the house. I’ll bet they were delicious. I never have bad service there.
Ashlynn Schmidt
❤️
Atmosphere: 4
Food: 4
Service: 4
Ashley Schmidt
❤️
Atmosphere: 4
Food: 4
Service: 4
Johanna Artiga Nunez
The best customer service, barista(cute hair ribbon lady) was the nicest person on earth!!!
I’m not one to write negative reviews, usually only positive ones, however, my experience this morning (April 8th, 2025 at 7:38am at the 12th St. and I-29 location) was less than impressive.
First of all, I do want to recognize how pleasant and friendly the drive thru ladies were when I got my coffee! Thank you for your cheerful attitudes this morning! I also love the cute/empowering messages written on the cups! I appreciated that customer service!
My only complaint comes after I received my coffee from the drive thru and was transferring it to my cupholder. The lid was not on, securely, so it popped off and my hot Venti Caramel Macchiato spilled all over my pants, jacket, and car. I pulled around to park and walked into the store to ask for a towel to wipe up the mess on me and inside my car. I approached the counter and asked for said towel and explained what had happened with the improperly secured lid. The gentleman behind the register seemed put off that I asked for a towel, based on his body language and lack of words, but gave me a towel. One of the ladies at the drive thru saw me and did mouth “I’m sorry” to me, but I did not receive any other offers of help or inquiries of if I was ok, if I got burned, or if they could replenish my spilled coffee.
I’m a ‘frequent flyer’ at Starbucks and love the service and food/beverages I typically receive. This situation shocked and frustrated me, as a previous employee in the restaurant industry and as a customer on my way to work. I was late to work because I had to drive home, change clothes, and clean up the spilled coffee from my seats and interior of my car, prior to heading to work.
Attached are the images I did capture of what happened.
My hope, with this review, is that all Starbucks employees/baristas go through a customer service training/refresher training of some sort for when these kind of unfortunate situations occur and how to appropriately help in that situation.
Again, I hate writing negative reviews, but I felt like the customer service I received following the spill was extremely poor and could definitely be improved.
Atmosphere: 5
Food: 5
Service: 2
Got myself a really great coffee this morning. They even left a really nice Heart on my coffee. NOT a lot of places at Starbucks does this! So Go get yourself a good blonde Vanilla Latte at this location. The Atmosphere and service have a satisfying
Atmosphere: 5
Food: 5
Service: 5
They know what thier doing here!
Atmosphere: 5
Food: 5
Service: 5
I didn’t get the baristas name working the drive thru but she was amazing! Very friendly. Welcoming. All smiles. But the highlight was she got my name right! I always have to correct ppl and say Karla with a K but she was on it! I love her so much! 10-10z
Atmosphere: 5
Food: 5
Service: 5
Strawberry Frappuccino 🍓 is the best.
Atmosphere: 5
Service: 5
If you like drinking coffee and haven't tried Starbucks, you are missing out. There is a reason they have so many locations.
Atmosphere: 4
Service: 4
Excellent service! Employees are so nice and respectful to their customers. Great people over there!
Atmosphere: 5
Food: 5
Service: 5
I just went to buy some gift cards. The lady was so helpful and kind. Merry Christmas
The people are very friendly and act happy to see you. The coffee is normal Starbucks quality.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Went to drive through just now, and got cheered up ready good! She was busy but with awesome attitude. Too bad didn't got name, but whole 5starts caz of her
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Starbucks is a reliable choice for quick coffee and snacks, with a cozy environment
Atmosphere: 4
Food: 4
Service: 4
So super sad. Just bought a soy latte and two frappucinos, and the drink carrier broke when I was carrying it to the house.
I’ll bet they were delicious. I never have bad service there.
❤️
Atmosphere: 4
Food: 4
Service: 4
❤️
Atmosphere: 4
Food: 4
Service: 4
The best customer service, barista(cute hair ribbon lady) was the nicest person on earth!!!
Atmosphere: 5
Food: 5
Service: 5
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