We went with the cake lady for our wedding because she was highly recommended. The cake looked great, but did not taste good. My husband and I were super disappointed when we took that first bite during our wedding.
The cake ended up being over $100 after she told me it would be $80 for an 8in cake. I contacted her through email and text and never received anything back. Very sad about this whole thing. Would not recommend to others.
Atmosphere: 1
Food: 1
Service: 2
Jayjay
Don't order from here! My son's father ordered a Yoda birthday cake and ordered weeks before the actual date. The date comes to pick up to only tell him it wasnt ready! That to come back in few hours and they'll make sure to have it ready. The time arranged was 2pm and goes at 5ish and to only be handed the ugliest cake ever made! Not even close to the yoda photo cake. You can tell they rushed to decorate it. This location is not professional.
Service: 1
Danielle Shumate
Love the cakes and cupcakes I've purchased here. We ran into a couple bumps today picking up our cake for my son's first birthday but they did their best to fix it as fast as possible.
Mariah Hinton
Do not go to The Cake Lady if you don’t want to be stressed about having a cake for your wedding! This was probably the worst experience of our entire weekend! I contacted a few months in advanced to pick up a cake for May 22nd at 5pm - she responded in a timely manner. I contacted again a week before the wedding to confirm pickup and got no response. I reached out a day after that and no response. Finally the day of scheduled pickup (again the 22nd of May) she texted and said the 22nd at 5pm worked. My husband went to go get the cake right at 5pm and they actually didn’t even have a cake for us! So even after confirming the cake would be ready that day, we had nothing ready for us. We had to leave town that day for our out of town wedding. They told us to come back the next day and they’d have something ready for us - so we had to arrange for someone to pickup the NEXT day. This experience was incredibly frustrating and unfortunate since I had heard such good things. When we got the cake it tasted good, but for sure will not be ordering from here again.
Greta Brower
Beware and proceed with caution! Contacted them 3 months before my wedding to do a bride and groom cake. Emailed a few times . Then communication dropped. I started calling about 6 weeks out. Made an appointment. Met with Anna who was frazzled but nice in person. She got our design and details. She said to contact her 2 weeks before the wedding. I called. No response. Called again a week before the wedding. Left a voicemail. No response. Stopped in person two days before the wedding. We were assured they were ready. Stopped in the day before the wedding. Anna asked what my design was and when the wedding was. Told to pick up the cakes at 10 am for a 6pm wedding. Fiancé showed up at 10 the day of the wedding. Anna had the order for the wrong day. But she said she would get it done and would deliver the cake by 5:30. As of 5:45 the night of our wedding it was not there. But when I walked down the aisle , both cakes were there. And she did not charge us. The cheesecake was delicious and the pink champagne was moist. The design was very nice and she did a good job. But the stress was not worth it.
Atmosphere: 2
Food: 3
Service: 1
tianna chae
Love love love! This was an incredible experience start to finish, was so quick and simple putting the order in at the shop and she was so lovely and kind with such a big selection of flavors and fillings. I ordered a cake for a kids birthday party on a slightly short notice, only two weeks, and it was perfect and for such a good price!! The kids loved it and I was so happy. Cant recommend The Cake Lady enough!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Graduation and Birthday Cake
Erin Huber
The absolute BEST carrot cake!!!
Nicki H
The Cake Lady and her team used the invitation for my nephew's baby shower as inspiration for the cake, and it was honestly perfect. We had so many compliments on the cake, I couldn't be happier. The flavors were delicious too. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Autumn Wieczorek
Wow!!! The Cake Lady was amazing for our wedding day. We ordered a 2 tiered cake for the bride and groom and 3.5 sheet cakes for our guests!! By the end of the night - there was not a single slice left. My grandma ate 7 pieces! I couldn’t recommend the cake lady more. We loved working with them - and the delivery on the day of was great!
Atmosphere: 5
Food: 5
Service: 5
Jarod Keene
We had the Cake Lady for our wedding and it was amazing. Our wedding cake turned out fantastic and the guests loved the cupcakes! We had wonderful experiences with their customer service, and we couldn’t be happier.
I NEVER post reviews. Especially bad ones. But when you spend over $100 (including a tip) on something you ordered well in advance, you expect it to be at least acceptable or close to what you want.
I did the order through texts, on purpose! That way I could send a picture of what I want for reference, and for them to be able to go back to when designing it. I kept the conversation and went back to make sure what I was asking for was clear and communicated correctly. It was. I asked for bright, neon, rainbow colors like the picture below with the pink top. I also requested her name be on the front of the cake. I asked that the rainbow start with purple on the bottom. The picture below is what I asked for (pink top) and what I got on the right....
When I reached out, there was a very not sincere apology. Just "Apologies this was not acceptable to you." To me, as a business owner, you can clearly see below that they are not even close to each other. So this is on them 100%. Her whole party theme is neon rainbow, and I got what looks like a boy cake with little flowers. The name thing on top is something I ordered last minute to have her name on it, glad I did that. I supplied the Troll dolls. The suckers were never asked for, and those were so heavy they fell over on the car ride home and ruined the top. The suckers also did not have wrappers on them, so the trolls hair was stuck to every single one of them. The only solution she gave me, was to give me some store credit to use.... No thanks. Take accountability. Say sorry. And try to make it right. Especially when the customer did nothing wrong and tried to be respectful coming to you about it.
Recommended dishes: Graduation and Birthday Cake
Bailey DeJong
We had originally booked with the Cake Lady for our wedding. We scheduled three in-person tastings, and each time there was either a "family emergency" or "illness" as to why the owner could not meet with us. The first time, we were never even on their schedule in the bakery despite scheduling confirmation via text. My significant other drove three hours each time to attend these meetings, and not a single text/phone call was given to notify us of their cancellation. We were told someone from the bakery would contact us the next day to reschedule, and after a week went by each time, we had to reach out to the bakery to set up another meeting. We had to have this initial wedding consultation with one of the bakers who did not know the pricing, rentals, or paperwork aspect of the events. She told us they have contracts in the back, but she was unable to find any, so we were instructed to "call back in a few months to make sure they still had our date reserved". We were never offered the opportunity to even taste any of the cakes, and were told we had to schedule an official meeting for a tasting, even though we had already scheduled three.Over the next several months, I reached out to the business via text (their method of communication), and never received a single response. We had finally had enough and decided to go through another bakery. We were informed our deposit was non-refundable, despite how we were treated and the course of events that had taken place.I am not one to leave bad reviews, but I want others who are considering booking this business for their wedding to be cautious! We are very dissatisfied with how we were treated and they did not do anything to make the situation right. They do not run a very professional business and have very poor communication. We cannot attest to the quality and taste of the cakes as we were not allowed to do a tasting.
Atmosphere: 1
Service: 1
Danielle Pung
Let me first start by saying I usually don't post bad reviews, having worked in the service industry, but this I couldn't not post.The ordering process was ok and done through texting. Typically professional businesses would have an order form online or utilize emailing for back and forth conversations. However, the communication was pleasant to order.I originally ordered a 6 in cake that would have been $52, then after thinking about the design of what I wanted thought the 8 in cake would work better. I upgraded to the 8 in which put the price at $80 plus tax. I was fine with that, but when I went to pick the cake up I paid with my credit card and it asked for a tip... a tip? I'm already paying $80 for a cake, I was going to cancel the tip but was not given the option to, my total bill ended up being over $100.It gets worse... when I walked in I saw fruit flies flying around. They did what I asked as far as design wise, base color of the frosting was purple, however there was black smear on the top which should have been fixed (photo attached).Not only that, the flavor was supposed to be cookies and cream and the cake itself did not have any flavor to it. I could have baked a better cake. The buttercream frosting on the outside was very bland.I'm not sure if the other reviewers raving about how good these cakes are has actually ever had a good cake, because this was not it....
We went with the cake lady for our wedding because she was highly recommended. The cake looked great, but did not taste good. My husband and I were super disappointed when we took that first bite during our wedding.
The cake ended up being over $100 after she told me it would be $80 for an 8in cake. I contacted her through email and text and never received anything back. Very sad about this whole thing. Would not recommend to others.
Atmosphere: 1
Food: 1
Service: 2
Don't order from here! My son's father ordered a Yoda birthday cake and ordered weeks before the actual date. The date comes to pick up to only tell him it wasnt ready! That to come back in few hours and they'll make sure to have it ready. The time arranged was 2pm and goes at 5ish and to only be handed the ugliest cake ever made! Not even close to the yoda photo cake. You can tell they rushed to decorate it. This location is not professional.
Service: 1
Love the cakes and cupcakes I've purchased here. We ran into a couple bumps today picking up our cake for my son's first birthday but they did their best to fix it as fast as possible.
Do not go to The Cake Lady if you don’t want to be stressed about having a cake for your wedding! This was probably the worst experience of our entire weekend!
I contacted a few months in advanced to pick up a cake for May 22nd at 5pm - she responded in a timely manner. I contacted again a week before the wedding to confirm pickup and got no response. I reached out a day after that and no response. Finally the day of scheduled pickup (again the 22nd of May) she texted and said the 22nd at 5pm worked. My husband went to go get the cake right at 5pm and they actually didn’t even have a cake for us! So even after confirming the cake would be ready that day, we had nothing ready for us. We had to leave town that day for our out of town wedding. They told us to come back the next day and they’d have something ready for us - so we had to arrange for someone to pickup the NEXT day. This experience was incredibly frustrating and unfortunate since I had heard such good things. When we got the cake it tasted good, but for sure will not be ordering from here again.
Beware and proceed with caution! Contacted them 3 months before my wedding to do a bride and groom cake. Emailed a few times . Then communication dropped. I started calling about 6 weeks out. Made an appointment. Met with Anna who was frazzled but nice in person. She got our design and details. She said to contact her 2 weeks before the wedding. I called. No response. Called again a week before the wedding. Left a voicemail. No response. Stopped in person two days before the wedding. We were assured they were ready. Stopped in the day before the wedding. Anna asked what my design was and when the wedding was. Told to pick up the cakes at 10 am for a 6pm wedding. Fiancé showed up at 10 the day of the wedding. Anna had the order for the wrong day. But she said she would get it done and would deliver the cake by 5:30. As of 5:45 the night of our wedding it was not there. But when I walked down the aisle , both cakes were there. And she did not charge us. The cheesecake was delicious and the pink champagne was moist. The design was very nice and she did a good job. But the stress was not worth it.
Atmosphere: 2
Food: 3
Service: 1
Love love love! This was an incredible experience start to finish, was so quick and simple putting the order in at the shop and she was so lovely and kind with such a big selection of flavors and fillings. I ordered a cake for a kids birthday party on a slightly short notice, only two weeks, and it was perfect and for such a good price!! The kids loved it and I was so happy.
Cant recommend The Cake Lady enough!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Graduation and Birthday Cake
The absolute BEST carrot cake!!!
The Cake Lady and her team used the invitation for my nephew's baby shower as inspiration for the cake, and it was honestly perfect. We had so many compliments on the cake, I couldn't be happier. The flavors were delicious too. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Wow!!! The Cake Lady was amazing for our wedding day. We ordered a 2 tiered cake for the bride and groom and 3.5 sheet cakes for our guests!! By the end of the night - there was not a single slice left. My grandma ate 7 pieces! I couldn’t recommend the cake lady more. We loved working with them - and the delivery on the day of was great!
Atmosphere: 5
Food: 5
Service: 5
We had the Cake Lady for our wedding and it was amazing. Our wedding cake turned out fantastic and the guests loved the cupcakes! We had wonderful experiences with their customer service, and we couldn’t be happier.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I NEVER post reviews. Especially bad ones. But when you spend over $100 (including a tip) on something you ordered well in advance, you expect it to be at least acceptable or close to what you want.
I did the order through texts, on purpose! That way I could send a picture of what I want for reference, and for them to be able to go back to when designing it. I kept the conversation and went back to make sure what I was asking for was clear and communicated correctly. It was. I asked for bright, neon, rainbow colors like the picture below with the pink top. I also requested her name be on the front of the cake. I asked that the rainbow start with purple on the bottom. The picture below is what I asked for (pink top) and what I got on the right....
When I reached out, there was a very not sincere apology. Just "Apologies this was not acceptable to you." To me, as a business owner, you can clearly see below that they are not even close to each other. So this is on them 100%. Her whole party theme is neon rainbow, and I got what looks like a boy cake with little flowers. The name thing on top is something I ordered last minute to have her name on it, glad I did that. I supplied the Troll dolls. The suckers were never asked for, and those were so heavy they fell over on the car ride home and ruined the top. The suckers also did not have wrappers on them, so the trolls hair was stuck to every single one of them. The only solution she gave me, was to give me some store credit to use.... No thanks. Take accountability. Say sorry. And try to make it right. Especially when the customer did nothing wrong and tried to be respectful coming to you about it.
Recommended dishes: Graduation and Birthday Cake
We had originally booked with the Cake Lady for our wedding. We scheduled three in-person tastings, and each time there was either a "family emergency" or "illness" as to why the owner could not meet with us. The first time, we were never even on their schedule in the bakery despite scheduling confirmation via text. My significant other drove three hours each time to attend these meetings, and not a single text/phone call was given to notify us of their cancellation. We were told someone from the bakery would contact us the next day to reschedule, and after a week went by each time, we had to reach out to the bakery to set up another meeting. We had to have this initial wedding consultation with one of the bakers who did not know the pricing, rentals, or paperwork aspect of the events. She told us they have contracts in the back, but she was unable to find any, so we were instructed to "call back in a few months to make sure they still had our date reserved". We were never offered the opportunity to even taste any of the cakes, and were told we had to schedule an official meeting for a tasting, even though we had already scheduled three.Over the next several months, I reached out to the business via text (their method of communication), and never received a single response. We had finally had enough and decided to go through another bakery. We were informed our deposit was non-refundable, despite how we were treated and the course of events that had taken place.I am not one to leave bad reviews, but I want others who are considering booking this business for their wedding to be cautious! We are very dissatisfied with how we were treated and they did not do anything to make the situation right. They do not run a very professional business and have very poor communication. We cannot attest to the quality and taste of the cakes as we were not allowed to do a tasting.
Atmosphere: 1
Service: 1
Let me first start by saying I usually don't post bad reviews, having worked in the service industry, but this I couldn't not post.The ordering process was ok and done through texting. Typically professional businesses would have an order form online or utilize emailing for back and forth conversations. However, the communication was pleasant to order.I originally ordered a 6 in cake that would have been $52, then after thinking about the design of what I wanted thought the 8 in cake would work better. I upgraded to the 8 in which put the price at $80 plus tax. I was fine with that, but when I went to pick the cake up I paid with my credit card and it asked for a tip... a tip? I'm already paying $80 for a cake, I was going to cancel the tip but was not given the option to, my total bill ended up being over $100.It gets worse... when I walked in I saw fruit flies flying around. They did what I asked as far as design wise, base color of the frosting was purple, however there was black smear on the top which should have been fixed (photo attached).Not only that, the flavor was supposed to be cookies and cream and the cake itself did not have any flavor to it. I could have baked a better cake. The buttercream frosting on the outside was very bland.I'm not sure if the other reviewers raving about how good these cakes are has actually ever had a good cake, because this was not it....
Atmosphere: 1
Food: 1
Service: 1
Spectacular cakes for all occasions.
Best cake I’ve had in years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Graduation and Birthday Cake
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