My husband tried placing an order online through their app. The money came out but the app provided an error. We called the store and waited on hold for 45 minutes. They couldnt find it in the system. She got my husbands name wrong and spelling multiple times. Its JUAN. She didnt egen apologize. And then proceeded to say it would be on the card 7-10 business days. Unprofessional, unsatisfactory resolution, and horrible customer service. We will take the extra drive to the one on 57th. They answer their phone and are always friendly.
Atmosphere: 1
Food: 3
Service: 1
Brenden Selck
Poor customer service disrespectful cashier bothered me for not having the doordash order on my phone while she had asked me for the name on the order twice before asking to see it on my phone I was grabbing it for my significant other. So I had to go back out into the car to have her go show them. Just for her to go in to say Oh we dont need it. Wish of gotten the females name to been able to report them ridiculous.
Atmosphere: 1
Food: 5
Service: 1
Breanna Denison
Had some fire lemon pepper wings from here ! The general manager and her team are always polite & efficient with my orders ! 10/10
Atmosphere: 5
Food: 5
Service: 5
Robert Kubik
Manager is rude and considencing to the customers.
Atmosphere: 1
Food: 1
Service: 1
Seth Leman
I wish I could say better but the customer service needs help to say the least! I got here at 11 and the lady said oh we're not taking walk-in orders. Kinda a joke, what fast food place makes you order online? So I had to spend 10min to get my order in and then I was behind the other 8 orders. Not really worth the wait. Not to mention no garbage in the eating area
Atmosphere: 2
Food: 5
Service: 1
HaloLittleBear
hour for some 3 piece finger and fry is insane
Atmosphere: 1
Service: 1
Nikki Skovlund
My boyfriend ordered 20 flats to go because we live 2 hours away and they were so delicious even reheated!!
Atmosphere: 5
Food: 5
Service: 5
Chris Grismer
Terrible service! Late on order. When I got my food it was wrong. Tried to call and no one picks out. Tried calling several times and waited on phone for 45minutes to see if they would ever pick and they don’t. Tried calling again the next day to see if there was consistency and sure enough no one still picks up to make order correction. Sent an email reporting incident and they don’t get back either. Terrible service and rip people off. Their mistakes are at your expense and they make no effort to correct it and they know they aren’t. Poor management means poor service!!!
Atmosphere: 1
Food: 1
Service: 1
Amanda Nava
Food is always fresh and delicious!! I just wish that we could throw our stuff away when we are done, I don't like leaving my stuff on the table and it looks disgusting.
Says right on the door “open 7 days a week 10am-1am” Doors locked at 11pm when we are trying to get in. Employee standing there looking at us didnt bother to open the door. Joke.
I want the young lady who was in front taking care of the register tonight to get the recognition that she deserves cause she was amazing. I didn't catch her name, but she has dark hair with purple/pink dyed ends. She went above and beyond on making sure the front was being constantly checked and not ignoring customers or the phones. She deserves a raise cause she was busting her butt tonight.
Atmosphere: 5
Food: 5
Service: 5
Latina Naylor
This is absolutely the worst place to order food from don’t get me wrong. The food is absolutely amazing when you actually get the correct order and then when you call explaining that you got the wrong order, they are very rude. They tell you to go through a third-party that you ordered from which is understandable but then I ask what order did I get which is also a reasonable question because what if I’m allergic to what I received somebody else’s order . Young lady puts me on hold comes back tells me Yep it was their fault because they gave them the wrong bag that has the same name as me but prior to that told me it was a DoorDash problem not them. I told them OK I will call and talk to the manager tomorrow. They proceeded to tell me to go ahead and call me names and hang up again. The food is great. When you get the correct order customer service is crap !!! and honestly all I wanted was my refund back
Food: 5
Service: 1
Jacelyn Larson
Great service! Food was cook after ordering, so it was hot and delicious. We ordered the Hawaiian tenders combo with comes with fries and a drink, as well as a chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
chante joseph
got my food out perfectly on time, food was cooked great
roy
This place is terrible I will never eat or order here again the manager his rude and disrespectful they never clean their fryers never clean there and dirty
My husband tried placing an order online through their app. The money came out but the app provided an error. We called the store and waited on hold for 45 minutes. They couldnt find it in the system. She got my husbands name wrong and spelling multiple times. Its JUAN. She didnt egen apologize. And then proceeded to say it would be on the card 7-10 business days. Unprofessional, unsatisfactory resolution, and horrible customer service. We will take the extra drive to the one on 57th. They answer their phone and are always friendly.
Atmosphere: 1
Food: 3
Service: 1
Poor customer service disrespectful cashier bothered me for not having the doordash order on my phone while she had asked me for the name on the order twice before asking to see it on my phone I was grabbing it for my significant other. So I had to go back out into the car to have her go show them. Just for her to go in to say Oh we dont need it. Wish of gotten the females name to been able to report them ridiculous.
Atmosphere: 1
Food: 5
Service: 1
Had some fire lemon pepper wings from here ! The general manager and her team are always polite & efficient with my orders ! 10/10
Atmosphere: 5
Food: 5
Service: 5
Manager is rude and considencing to the customers.
Atmosphere: 1
Food: 1
Service: 1
I wish I could say better but the customer service needs help to say the least! I got here at 11 and the lady said oh we're not taking walk-in orders. Kinda a joke, what fast food place makes you order online? So I had to spend 10min to get my order in and then I was behind the other 8 orders. Not really worth the wait. Not to mention no garbage in the eating area
Atmosphere: 2
Food: 5
Service: 1
hour for some 3 piece finger and fry is insane
Atmosphere: 1
Service: 1
My boyfriend ordered 20 flats to go because we live 2 hours away and they were so delicious even reheated!!
Atmosphere: 5
Food: 5
Service: 5
Terrible service! Late on order. When I got my food it was wrong. Tried to call and no one picks out. Tried calling several times and waited on phone for 45minutes to see if they would ever pick and they don’t. Tried calling again the next day to see if there was consistency and sure enough no one still picks up to make order correction. Sent an email reporting incident and they don’t get back either. Terrible service and rip people off. Their mistakes are at your expense and they make no effort to correct it and they know they aren’t. Poor management means poor service!!!
Atmosphere: 1
Food: 1
Service: 1
Food is always fresh and delicious!! I just wish that we could throw our stuff away when we are done, I don't like leaving my stuff on the table and it looks disgusting.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Louisiana Voodoo Fries, Chicken Tenders
Says right on the door “open 7 days a week 10am-1am” Doors locked at 11pm when we are trying to get in. Employee standing there looking at us didnt bother to open the door. Joke.
Restaurantji Recommends
I want the young lady who was in front taking care of the register tonight to get the recognition that she deserves cause she was amazing. I didn't catch her name, but she has dark hair with purple/pink dyed ends. She went above and beyond on making sure the front was being constantly checked and not ignoring customers or the phones. She deserves a raise cause she was busting her butt tonight.
Atmosphere: 5
Food: 5
Service: 5
This is absolutely the worst place to order food from don’t get me wrong. The food is absolutely amazing when you actually get the correct order and then when you call explaining that you got the wrong order, they are very rude. They tell you to go through a third-party that you ordered from which is understandable but then I ask what order did I get which is also a reasonable question because what if I’m allergic to what I received somebody else’s order . Young lady puts me on hold comes back tells me Yep it was their fault because they gave them the wrong bag that has the same name as me but prior to that told me it was a DoorDash problem not them. I told them OK I will call and talk to the manager tomorrow. They proceeded to tell me to go ahead and call me names and hang up again. The food is great. When you get the correct order customer service is crap !!! and honestly all I wanted was my refund back
Food: 5
Service: 1
Great service! Food was cook after ordering, so it was hot and delicious. We ordered the Hawaiian tenders combo with comes with fries and a drink, as well as a chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
got my food out perfectly on time, food was cooked great
This place is terrible I will never eat or order here again the manager his rude and disrespectful they never clean their fryers never clean there and dirty
Atmosphere: 1
Food: 1
Service: 1
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