Bad. Cared more about messing with their friends food than serving customers.
Atmosphere: 1
Food: 3
Service: 1
Kathy Eastman
I ordered 2 mcChicken sandwiches and both of them were smooshed like someone pushed down on my mcChicken sandwiches.
Aimee P
Unfortunately, this McDonalds is the worst in the entire Black Hills including Rapid City. They're always out of ice tea, iced lattes, and large cups. How can you be out of cups?? It takes an average of 20 to 40 minutes to get your food. Tonight, I thought after several months of not going, I would place an online order to avoid the wait. I submitted my order at 4:52 pm. Left work at 5 and arrived at 5:05. After waiting in the line for about 7 minutes I got to the window and was told I had to park. I asked why, it's been 20 minutes since I ordered online??? We don't have it ready and we are out of the snack wrap you ordered. So I substituted it for a different one and was made to park. Total time from when I placed my order until I received it 33 minutes. I don't know who manages this place but you all need to find someone who can actually run a McDonald's correctly. Maybe try reaching out to Linda at the Spearfish McDonald to learn how to run it correctly! I will never go back to this store again!!!
Atmosphere: 1
Food: 1
Service: 1
Jessica Hellerew
Bright clean restaurant! Employees were polite and professional--no wrinkles, no pajama pants like you see workers in elsewhere. Big Mac was over-salty and not much h meat, but it was ok overall.
Atmosphere: 5
Food: 4
Service: 5
Chris White
Took a risk for the kids sake, was pleasantly surprised! Give em a shot. 😎
Atmosphere: 5
Food: 4
Service: 5
Forrest Etherton
Went in there with the wife ordered two Grinch Meals had to sit there for over an hour waiting for my food
Casey Flesner
Don't have a negative star rating system (-5) waited 30 min for my food, window workers seemed like they had better things to do rather than their job....gave me my drinks without ever looking at me. Will not be going back
Food: 1
Service: 1
Shayden Kerner
Ordered at 11:17am in the parking lot. Ordered 4 items. Didn't receive them until 11:42am. 25 minutes for 2 cold mcribs, a double cheese burger and a kids meal with missing fries is ridiculous. This whole team needs re-evaluated because I can go to rapid or even spearfish and have my whole complete order in less than 10 minutes. Sturgis is the only location I have ever had to make sure everything I've ordered is in the bag.
Atmosphere: 2
Food: 1
Service: 2
Jacob Armstrong
Slow and rude. Every time I go to this McDonalds the employees are in the worst mood and never friendly. Most of the time they screw up your order or take forever to get the food out.
Food was fresh, lobby was dirty along with bathrooms
Atmosphere: 4
Food: 4
Service: 2
Arthur Morgan
Ive gone here many times over the years and the experience has always been the same. Happy and friendly employees with tons of things to choose from on the menu! Nice and clean bathrooms with tons of places outside to eat, both indoors and outdoors. Has a drive thru and allows dine in or take out.
Atmosphere: 4
Food: 5
Service: 4
J H
Sturgis McDonald's not that good. Only 12:45 got old nuggets
Kristal Kazee
Fries not fresh and always out of frappe's and the new drinks.
Fast & friendly. Always a quality experience.
Atmosphere: 5
Food: 5
Service: 5
Bad. Cared more about messing with their friends food than serving customers.
Atmosphere: 1
Food: 3
Service: 1
I ordered 2 mcChicken sandwiches and both of them were smooshed like someone pushed down on my mcChicken sandwiches.
Unfortunately, this McDonalds is the worst in the entire Black Hills including Rapid City. They're always out of ice tea, iced lattes, and large cups. How can you be out of cups?? It takes an average of 20 to 40 minutes to get your food. Tonight, I thought after several months of not going, I would place an online order to avoid the wait. I submitted my order at 4:52 pm. Left work at 5 and arrived at 5:05. After waiting in the line for about 7 minutes I got to the window and was told I had to park. I asked why, it's been 20 minutes since I ordered online??? We don't have it ready and we are out of the snack wrap you ordered. So I substituted it for a different one and was made to park. Total time from when I placed my order until I received it 33 minutes. I don't know who manages this place but you all need to find someone who can actually run a McDonald's correctly. Maybe try reaching out to Linda at the Spearfish McDonald to learn how to run it correctly! I will never go back to this store again!!!
Atmosphere: 1
Food: 1
Service: 1
Bright clean restaurant! Employees were polite and professional--no wrinkles, no pajama pants like you see workers in elsewhere.
Big Mac was over-salty and not much h meat, but it was ok overall.
Atmosphere: 5
Food: 4
Service: 5
Took a risk for the kids sake, was pleasantly surprised! Give em a shot. 😎
Atmosphere: 5
Food: 4
Service: 5
Went in there with the wife ordered two Grinch Meals had to sit there for over an hour waiting for my food
Don't have a negative star rating system (-5) waited 30 min for my food, window workers seemed like they had better things to do rather than their job....gave me my drinks without ever looking at me. Will not be going back
Food: 1
Service: 1
Ordered at 11:17am in the parking lot. Ordered 4 items. Didn't receive them until 11:42am. 25 minutes for 2 cold mcribs, a double cheese burger and a kids meal with missing fries is ridiculous. This whole team needs re-evaluated because I can go to rapid or even spearfish and have my whole complete order in less than 10 minutes. Sturgis is the only location I have ever had to make sure everything I've ordered is in the bag.
Atmosphere: 2
Food: 1
Service: 2
Slow and rude. Every time I go to this McDonalds the employees are in the worst mood and never friendly. Most of the time they screw up your order or take forever to get the food out.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Way better than Sturgis McDonald's
Atmosphere: 5
Food: 5
Service: 5
Food was fresh, lobby was dirty along with bathrooms
Atmosphere: 4
Food: 4
Service: 2
Ive gone here many times over the years and the experience has always been the same. Happy and friendly employees with tons of things to choose from on the menu! Nice and clean bathrooms with tons of places outside to eat, both indoors and outdoors. Has a drive thru and allows dine in or take out.
Atmosphere: 4
Food: 5
Service: 4
Sturgis McDonald's not that good.
Only 12:45 got old nuggets
Fries not fresh and always out of frappe's and the new drinks.
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