Please start strring up your steep tea right way all the sugar is at bottom. Ordered a steep tea triple triple again today and like everytime sugar stay at bottom they don't even bother to stir it properly.
Atmosphere: 1
Food: 1
Service: 1
Darby Symak
Way different from years ago Not in a positive way
Atmosphere: 3
Food: 3
Service: 5
Bhinx Bhinx
Had a very bad experience on my birthday oct 25 6:15pm @timhortons prince albert 1512 2 avenue west. One of the girl crew in drive thru is very unprofessional, her voice is angry when she ask my order and keep repeating the question what is my order and what size, maybe she couldn't hear me and when i finally got my order at the window i checked it and it was wrong so i asked to change it ofcourse because i got a wrong flavor of timbits then when she got it she threw the box of timbits on the counter top and get a new one while she's walking back through the window she whispered and says "what are we looking at?! Like what the?! Ofcourse we're shock! that's why we looked at her because we're not expecting that she will throw the food..we just can't complain at the main office website because they didn't give our receipt. So annoying and bring bad vibes to the customers. If she's not happy with her job then that job is not for her.. seriously she don't have manner..
K Mack
This place has gone down hill since the Philippino staff is no longer working here. New staff is unorganized, rude, always rushing you out but VERY slow. Waited in the drive through line up for 25 min this AM. Bring back your old staff
Atmosphere: 1
Food: 2
Service: 1
Zane Stapleton
I went through the drive through and ordered a sandwich, donut and hot chocolate, for the sandwich I said "Just sausage and cheese on an English muffin" when I got it, it had an egg on it as well, that wasn't the issue, before I came back around I was going to ignore the egg and eat it anyways, but soon as i took a bite, my entire mouth, tongue and throat started to burn and all i could smell was acetone or nail polish remover, I told staff about both the wrong order and the chemical I could taste/smell and he told me "next time order the simply sausage" and was argumentative about it, and the reason my mouth was feeling like it was getting burnt was "the butter" I can still taste the acetone and smell it, that's definitely not any butter I had before.
Atmosphere: 1
Food: 1
Service: 1
Piya Poole
go in there during rush hours (morning) and i never had a problem with them taking longer than 5 mins. thanks
tip is to go inside instead of drive thru
Atmosphere: 5
Food: 5
Service: 5
MLBS McKenzie
Good coffee ???
Atmosphere: 3
Food: 3
Service: 3
Marilyn
There is a lovely lady who remembers what I order and she so sweet
Service: 3
Traviss Wynn
Coffe e AND DonUTS NEED I say more
Atmosphere: 4
Food: 2
Service: 5
charlene webster
Couldn’t get drink order correct. I wanted an XL decaf coffee with one quarter French vanilla. She filled cup with French vanilla. I explained 1/4 French vanilla. I wanted decaf coffee but was told she didn’t have any left. Hmmm. I have an idea, make a new pot.
The security guard is very.....idk. I can't quite put my finger on it but I don't like the vibe....
Atmosphere: 2
Food: 5
Service: 4
Kyle Roy
Went through drive thru today, got two iced coffees, and two items for lunch. Got to the pick up area and was so forced to get my atuff and drive thru. I mentioned that they forgot ome iced coffee the server said no you only order one. (When we cleary seen it on the screen as we ordered) He basically forced us to keep driving thru. And once we Stopped i was opening my habanero chicken wrap and the thing wasnt even rolled probably and had a rip through the whole wrap. Sure i understand its a drive thru and you got numbers to keep low..but they need to take time to make sure things are done properly. So i got ripped off a ice coffee and pretty much needed a fork to eat my wrap. Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Kelvin Felix
Tim Hortons always a place to relax have a conversation with company with a coffee and all types of muffins donuts it's very comforting thank you
Atmosphere: 5
Food: 5
Service: 5
Steve Scott
Stop all the time love the steep tea!
Atmosphere: 5
Food: 5
Service: 5
pun nguyen
Quite disappointed, I visit this store quite often and stay there few time. I often order coffee and time spend working on laptop at the store. But today the security girl came to me and said that I couldn’t stay there more, I had few minutes to leave because I stay there about 2 hours. I came to ask her for sure about this and she said that’s the store policy, every only stay 30 minutes at store. I was happy and left. When I was home, I called Tim Horton customer service and ask again for this policy because I had never heard about it. The representative said that there is no policy for how long a customer can stay at store. How can you be not professional like that under Tim policy? She was quite rude to me.
Please start strring up your steep tea right way all the sugar is at bottom. Ordered a steep tea triple triple again today and like everytime sugar stay at bottom they don't even bother to stir it properly.
Atmosphere: 1
Food: 1
Service: 1
Way different from years ago
Not in a positive way
Atmosphere: 3
Food: 3
Service: 5
Had a very bad experience on my birthday oct 25 6:15pm @timhortons prince albert 1512 2 avenue west. One of the girl crew in drive thru is very unprofessional, her voice is angry when she ask my order and keep repeating the question what is my order and what size, maybe she couldn't hear me and when i finally got my order at the window i checked it and it was wrong so i asked to change it ofcourse because i got a wrong flavor of timbits then when she got it she threw the box of timbits on the counter top and get a new one while she's walking back through the window she whispered and says "what are we looking at?! Like what the?! Ofcourse we're shock! that's why we looked at her because we're not expecting that she will throw the food..we just can't complain at the main office website because they didn't give our receipt. So annoying and bring bad vibes to the customers. If she's not happy with her job then that job is not for her.. seriously she don't have manner..
This place has gone down hill since the Philippino staff is no longer working here. New staff is unorganized, rude, always rushing you out but VERY slow. Waited in the drive through line up for 25 min this AM. Bring back your old staff
Atmosphere: 1
Food: 2
Service: 1
I went through the drive through and ordered a sandwich, donut and hot chocolate, for the sandwich I said "Just sausage and cheese on an English muffin" when I got it, it had an egg on it as well, that wasn't the issue, before I came back around I was going to ignore the egg and eat it anyways, but soon as i took a bite, my entire mouth, tongue and throat started to burn and all i could smell was acetone or nail polish remover, I told staff about both the wrong order and the chemical I could taste/smell and he told me "next time order the simply sausage" and was argumentative about it, and the reason my mouth was feeling like it was getting burnt was "the butter" I can still taste the acetone and smell it, that's definitely not any butter I had before.
Atmosphere: 1
Food: 1
Service: 1
go in there during rush hours (morning) and i never had a problem with them taking longer than 5 mins. thanks
tip is to go inside instead of drive thru
Atmosphere: 5
Food: 5
Service: 5
Good coffee ???
Atmosphere: 3
Food: 3
Service: 3
There is a lovely lady who remembers what I order and she so sweet
Service: 3
Coffe e AND DonUTS NEED I say more
Atmosphere: 4
Food: 2
Service: 5
Couldn’t get drink order correct. I wanted an XL decaf coffee with one quarter French vanilla. She filled cup with French vanilla. I explained 1/4 French vanilla. I wanted decaf coffee but was told she didn’t have any left. Hmmm. I have an idea, make a new pot.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The security guard is very.....idk. I can't quite put my finger on it but I don't like the vibe....
Atmosphere: 2
Food: 5
Service: 4
Went through drive thru today, got two iced coffees, and two items for lunch. Got to the pick up area and was so forced to get my atuff and drive thru. I mentioned that they forgot ome iced coffee the server said no you only order one. (When we cleary seen it on the screen as we ordered) He basically forced us to keep driving thru. And once we Stopped i was opening my habanero chicken wrap and the thing wasnt even rolled probably and had a rip through the whole wrap. Sure i understand its a drive thru and you got numbers to keep low..but they need to take time to make sure things are done properly. So i got ripped off a ice coffee and pretty much needed a fork to eat my wrap. Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Tim Hortons always a place to relax have a conversation with company with a coffee and all types of muffins donuts it's very comforting thank you
Atmosphere: 5
Food: 5
Service: 5
Stop all the time love the steep tea!
Atmosphere: 5
Food: 5
Service: 5
Quite disappointed, I visit this store quite often and stay there few time. I often order coffee and time spend working on laptop at the store. But today the security girl came to me and said that I couldn’t stay there more, I had few minutes to leave because I stay there about 2 hours. I came to ask her for sure about this and she said that’s the store policy, every only stay 30 minutes at store. I was happy and left. When I was home, I called Tim Horton customer service and ask again for this policy because I had never heard about it. The representative said that there is no policy for how long a customer can stay at store. How can you be not professional like that under Tim policy? She was quite rude to me.
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