Fatburger Golden Mile

Vegetarian options: many options available

Dietary restrictions: veggie Burger was too good, highly recommended place

Parking: lots of parking available

Kid-friendliness: treasure chest

Wheelchair accessibility: east accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

I am writing to share a troubling incident I experienced today as a delivery driver for DoorDash at your store. I believe there was a misunderstanding, and I hope you can review this matter fairly and provide clarity or an apology for the situation.

When I arrived at the store to pick up an online order, I received a notification from DoorDash that the order was ready. Upon informing the store employee, I was told the order wasn’t actually ready. The employee admitted that he had mistakenly marked the order as ready in the system. I calmly explained that this could affect my performance metrics on DoorDash, and, to protect myself, I mentioned I would take a photo as evidence that the order wasn’t ready. My intention was solely to document the delay and ensure I wouldn’t face any penalties on the platform.

However, the situation escalated unexpectedly. The employee involved informed the owner/manager, who approached me in a confrontational manner. He demanded that I delete the photos from my phone, threatened to sue me, told me to leave the premises, and accused me of behaving inappropriately. I want to stress that I never raised my voice, used inappropriate language, or disrespected anyone. My focus was simply on ensuring I wasn’t held accountable for an error that was out of my control.

The tone and behavior of the owner/manager were not only unprofessional but also felt discriminatory and hostile. This incident left me deeply disturbed and disrespected. As someone who values professionalism and mutual respect, I was shocked by the response to what I believed was a reasonable action on my part.

I am reaching out in good faith to request an investigation into this matter and to ensure such situations are handled more respectfully in the future. I would also appreciate an apology, as this incident has caused significant distress. I trust that you will address this issue with fairness and take appropriate action to prevent similar occurrences.

Service: 1

I didnt see the review about breakfast and I wish I did. The breakfast was horrible. I think they are using old sausages and they just warm them up. I got 10 cubed hashbrowns and the eggs werent fully cooked. they were runny. Do not buy breakfast from here. Absolute worst. I regret tipping them. I regret buying breakfast from here. I picked it up in person and the food still wasnt hot. Ladies. you failed miserably today.

Atmosphere: 4

Food: 1

Service: 4

Mike suggested Bacon Cheddar with Onion Rings made fresh daily and Dine in while food is hot, I am very happy I did. I also ordered the Blueberry Shake, the meal was great value.
Pranjala also followed up and asked if all is well when I was seated and suggested would I like some water, I thought that was very thoughtful.
Ed... first time Fatburger customer

Parking: Lots of space close to Fatburger

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Burger

I ordered a breakfast, it took them a very long time to hand it to my uber driver, i witnessed him waiting there for roughly 20 minutes, he had arrived about 15 minutes after i submitted the order. He made it to my place within 10 minutes after receiving the food, so the quality of what I received was not on him. When I received my order, it was cold, soggy, the bacon was VERY chewy, my over easy egg was actually cooked right through, and they gave me what is probably the smallest portion of Hashbrowns ive ever seen in my life. 100% not worth what it cost and i essentially feel like I got scammed. I strongly advise against ordering Breakfast from this establishment and highly encourage said establishment to stop serving breakfast all together. Stick to Burgers.

Food: 1

I recently visited Fatburger Regina and was blown away by the amazing customer service from Khush! He went above and beyond to make sure everything was perfect. From the moment we walked in, he greeted us with a warm smile and was so polite throughout our visit. 😊 Not only did he handle our order with care, but he also made sure we had everything we needed. Khush truly knows how to make customers feel valued, and it added so much to our experience. 🙌 If you’re stopping by Fatburger, make sure to say hi to Khush – his service is outstanding! 👏🍔

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Veggie Burger

Wonderful staff, so friendly!! The food was probably the best I’ve ever had and I’ve been to Fatburger a lot. I would recommend and I will definitely be back! Thanks Fatburger!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Fatburger always delivers juicy, delicious and thick perfect cooked fresh patties of burger, and paired with fresh toppings and crispy fries. The atmosphere is welcoming and the staff is friendly and efficient, ensuring a great dining experience whether you are dining in or taking a meal for to go. Plus, they also provide different flavors of milkshakes and desserts as well. The unbeat music and relaxed settings make it my favorite restaurant for enjoying my meal. I love fatburger.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Poutine, Buffalo Chicken Sandwich, Wings

Great place and great service.
Our server pranjala was fantastic! She was attentive, and friendly, and made great recommendations.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Amazing place with atmosphere and food 😁

Atmosphere: 5

Food: 5

Service: 5

Delicious burger

Delicious burgers and the most wonderful staff.
Highly recommended!
Their specialty burgers are amazing. :D

Vegetarian options: They have a veggie burger!

Parking: It's a mall parking lot!

Wheelchair accessibility: There are ramps!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ultimate BBQ Burger

I have to hand it to your staff, they're genuinely the kindest, hardest working customer service orientated people I’ve encountered in years. I’ve eaten at Michelin star restaurants in France that didn’t even come close to this level of service. A pleasant experience, great job Fat Burger Golden Mile.

Atmosphere: 5

Food: 5

Service: 5

Good customer service. Excellent job Pranjala. Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Very kind

Atmosphere: 5

Food: 5

Service: 5