Ordered the brown sugar tapioca drink not expecting much, to my surprise the drink was fantastic! Cold, tasty, and came in a sealed cup that you shake before opening. I was impressed and will be back.
Atmosphere: 5
Food: 5
Service: 5
phu duong
I bought more pudding but there wasn't any.
Dominic Mills
Very good service! I orders a strawberry milkshake and it was perfect! Definitely recommend.
Katherine Gil
EXCITEMENT THAT TURNS TO DISAPPOINTMENT. Went here today with my picky eater 6 year old nephew who has autism because he asked for an egg waffle in Gongcha. However, this girl with a blonde hair was very rude and I couldn’t understand everything she said. She was taking my order and I said “2 egg waffles and 1 red bean matcha waffle” (I was not aware that it should be “original”. Anyway, while I was ordering, my nephew keep on turning around in the center aisle and touch one of the furniture in the store (because he was so happy that he will eat waffle) and because of that I was having a hard time understanding what the girl was saying because I keep on looking at him until she repeated it 3 times and was looking very rude to my nephew and pointed at him and so I just said “yes” just to finish the order. After taking my order, she went to the area where the furnitures were displayed and re arrange it because my nephew touch one of the furnitures. She was keeping an eye to my nephew while we were there because he was moving in his chair and went to the counter once to check his waffle (because he was just excited). But I told my nephew to just sit still and wait for his waffle until he saw the girl face and he just said to me “anger, red is for anger” and he got scared. After making our orders, the girl just put our 2 egg waffles in the pick up area. I was waiting for our matcha red bean but I notice that she was fixing the garbage so I thought she did not punch it in their system. My mistake was I did not check before I pay because I was holding my nephew not to touch anything so I just scan my card quickly. I checked my account and I confirmed that I only paid for 2 waffles. I was excited to taste the matcha red bean waffle however, I dont want to be near to negative people like her. She can be a liability to the store and not an asset. Hope the manager can read this.
Kid-friendliness: Rude to kids
V4ins
When me and friend went to get drinks they locked us in the store without telling us why, then the manager pulled up and pointed at me and my other friend and told the rest of us to go and we asked to see the footage and it was the wrong person how do you misunderstand us when we’re not even the same skin colour??? Terrible service
Atmosphere: 1
Service: 1
Gloria Knowles
The brown sugar my favorite!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pearls
Taylor Piapot
Service is OK.
A H (Itz me)
I like it, at least it's the real deal unlike those blended slush "bubble teas"
J C
Trista C's review was so unfair and uncharitable to this location. I, too, went for the final fantasy 14 drink promotion but a couple of days later. It is a global promotion that was said to launch July 17th but not all locations received their full stock yet. Several of my friends across the globe had varied experiences with start dates and stock as well. While disappointing it's understandable. Patience is key. In my case, I was able to receive all 3 cute cups and drinks, the scratch card, but no keychain as this location said they do not have them yet.
I will return later and hope to get a keychain when they are in. The drinks are lovely, I really like the mango smoothie. And the staff were so pleasant. A good experience all in all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Foam Green Tea
Trista C. (FlareHeart)
This location couldn't be bothered to participate in the FFXIV collaboration on time. I went in on July 17th, the day it was supposed to start according to all of their promotional materials on social media, and was told that it was actually starting "tomorrow" despite all of the other social media posts stating July 17th. Apparently the owner of this location just decided to take it upon themselves to change the date that they wanted to participate.
Used to be good but now just bunch of slacking employees that are too busy talking to each other. Came at 8:35 pm to order bubble tea and waffle for my 3 year old. We were told that the "waffle machine" closes at 8:30pm, while we were standing right there. Very unprofessional behavior. What kind of a store has a single machine closed early and if it is so why isnt it mentioned on the website or google page. Rochdale location employees are much better and professional. Not recommended unless you like to get bad service. Go to Rochdale location. Night and Day difference.
Ordered the brown sugar tapioca drink not expecting much, to my surprise the drink was fantastic! Cold, tasty, and came in a sealed cup that you shake before opening. I was impressed and will be back.
Atmosphere: 5
Food: 5
Service: 5
I bought more pudding but there wasn't any.
Very good service! I orders a strawberry milkshake and it was perfect! Definitely recommend.
EXCITEMENT THAT TURNS TO DISAPPOINTMENT.
Went here today with my picky eater 6 year old nephew who has autism because he asked for an egg waffle in Gongcha. However, this girl with a blonde hair was very rude and I couldn’t understand everything she said. She was taking my order and I said “2 egg waffles and 1 red bean matcha waffle” (I was not aware that it should be “original”. Anyway, while I was ordering, my nephew keep on turning around in the center aisle and touch one of the furniture in the store (because he was so happy that he will eat waffle) and because of that I was having a hard time understanding what the girl was saying because I keep on looking at him until she repeated it 3 times and was looking very rude to my nephew and pointed at him and so I just said “yes” just to finish the order. After taking my order, she went to the area where the furnitures were displayed and re arrange it because my nephew touch one of the furnitures. She was keeping an eye to my nephew while we were there because he was moving in his chair and went to the counter once to check his waffle (because he was just excited). But I told my nephew to just sit still and wait for his waffle until he saw the girl face and he just said to me “anger, red is for anger” and he got scared. After making our orders, the girl just put our 2 egg waffles in the pick up area. I was waiting for our matcha red bean but I notice that she was fixing the garbage so I thought she did not punch it in their system. My mistake was I did not check before I pay because I was holding my nephew not to touch anything so I just scan my card quickly. I checked my account and I confirmed that I only paid for 2 waffles. I was excited to taste the matcha red bean waffle however, I dont want to be near to negative people like her. She can be a liability to the store and not an asset. Hope the manager can read this.
Kid-friendliness: Rude to kids
When me and friend went to get drinks they locked us in the store without telling us why, then the manager pulled up and pointed at me and my other friend and told the rest of us to go and we asked to see the footage and it was the wrong person how do you misunderstand us when we’re not even the same skin colour??? Terrible service
Atmosphere: 1
Service: 1
The brown sugar my favorite!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pearls
Service is OK.
I like it, at least it's the real deal unlike those blended slush "bubble teas"
Trista C's review was so unfair and uncharitable to this location. I, too, went for the final fantasy 14 drink promotion but a couple of days later. It is a global promotion that was said to launch July 17th but not all locations received their full stock yet. Several of my friends across the globe had varied experiences with start dates and stock as well. While disappointing it's understandable. Patience is key.
In my case, I was able to receive all 3 cute cups and drinks, the scratch card, but no keychain as this location said they do not have them yet.
I will return later and hope to get a keychain when they are in. The drinks are lovely, I really like the mango smoothie. And the staff were so pleasant. A good experience all in all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Foam Green Tea
This location couldn't be bothered to participate in the FFXIV collaboration on time. I went in on July 17th, the day it was supposed to start according to all of their promotional materials on social media, and was told that it was actually starting "tomorrow" despite all of the other social media posts stating July 17th. Apparently the owner of this location just decided to take it upon themselves to change the date that they wanted to participate.
Restaurantji Recommends
Went there with my family and cashier was really rude. My daughter smoothies had chunks of soured milk in it. So gross.
Atmosphere: 3
Food: 1
Service: 1
Parking: 3 spots up front the building
Wheelchair accessibility: Perfect access
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Strawberry Chocolate Milk Tea, Pearls
Quick and good customer service ?
Atmosphere: 5
Food: 5
Service: 5
Used to be good but now just bunch of slacking employees that are too busy talking to each other. Came at 8:35 pm to order bubble tea and waffle for my 3 year old. We were told that the "waffle machine" closes at 8:30pm, while we were standing right there. Very unprofessional behavior. What kind of a store has a single machine closed early and if it is so why isnt it mentioned on the website or google page. Rochdale location employees are much better and professional. Not recommended unless you like to get bad service. Go to Rochdale location. Night and Day difference.
Atmosphere: 4
Food: 5
Service: 1
Loved the milk tea 🧋
Service: 4
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