I have on multiple occasions ordered the lemonade quencher with water instead of lemonade. This evening the supervisor refused to process the order. I indicated that many of the Regina locations have provided this multiple times. This exact location multiple times without incident. It makes no sense that you can have a crazy version of coffee but cannot add water instead of lemonade!!! I cannot drink anything lemonade based or the carbonation of sparkling water. Thanks to Starbucks that provides the water based Refresher…. Delicious. I would like an intelligent explanation of why this order could not be fulfilled, what happened to decent customer service?!
Atmosphere: 1
Food: 1
Service: 1
Derek Mackay
Typical Tims. Wheelchair ramp is part blocked by a car parking spot, be careful as access is restricted
Atmosphere: 5
Food: 5
Service: 5
Dean Obuck
Coffee YUMMY IN MY TUMMY
Atmosphere: 5
Food: 5
Service: 5
Aisha J.
The staff's genuine smiles and helpfulness demonstrate their enjoyment of their job despite the busy hours that time. Bella and Daphne treated me like valued guest. They provided excellent recommendations and promptly responded to inquiries. I appreciate the diligent and brisk actions of the staff. They are truly amazing. I love this location. I was a silent regular and this Tim’s gave a comfort and to rest in the midst of chaos.
Atmosphere: 5
Food: 5
Service: 5
Jim Snow
Not hot coffee, wrong Timbits, 2 pm driver through Hopefully not everytime
Anthony No
I stopped being sick when I switched locations. Staff wear gloves that are never changed, and I assume never wash up.
Wearing the same gloves touching every thing, then firmly pressing down on the lid thats about to be in my mouth. How is that any more sanitary?
This isn't a lone incident at this location. Seems to trend with the new workers.
Food: 1
Service: 1
Kim
I ordered a London fog from here, but it was hot, so didn’t taste it right away, when I finally did, it was gross, it was just a plain earl grey tea with 2 tea bags, I was to far to drive back, but DO better, if you don’t know how to make a London fog, don’t, there is a price difference between regular tea and a specialty one!
Food: 3
Service: 3
Robin J.
Only suggestion I have is to train the employees to be friendly and welcoming (to all customers). Almost all of them appear to be grumpy. There is no greeting the customers and no response when greeted. A good demeanor only brings back the customers.
Atmosphere: 3
Food: 3
Service: 2
Vicky Dhaliwal
I ordered one steep tea and a everthing bagel that was really good. Actually In morning shift harleen knows how to handle drive thru. Her Service is really good. Aug 31, 2025
Food: 5
Service: 5
Ashmanpreet Kaur
I was disappointed with my recent visit. The staff did not greet me and their attitude came across as rude and unwelcoming. I hope management can address this to improve customer experience.
Fast service and super friendly crew especially Kim.
Atmosphere: 5
Food: 5
Service: 5
Doug Matheis
Ordered a chicken wrap. Came cold and lightly folded.began to fall apart in a mess. Also no ice cream at all. No inpressed
Atmosphere: 2
Food: 1
Service: 2
A_Aliya
My friends and I passed by to grab some coffee, and it was GREAT. Drive thru was pretty okay considering the busy line. Person at the window who helped us out was friendly! LOVE the London Fog!
I have on multiple occasions ordered the lemonade quencher with water instead of lemonade. This evening the supervisor refused to process the order. I indicated that many of the Regina locations have provided this multiple times. This exact location multiple times without incident.
It makes no sense that you can have a crazy version of coffee but cannot add water instead of lemonade!!! I cannot drink anything lemonade based or the carbonation of sparkling water. Thanks to Starbucks that provides the water based Refresher…. Delicious.
I would like an intelligent explanation of why this order could not be fulfilled, what happened to decent customer service?!
Atmosphere: 1
Food: 1
Service: 1
Typical Tims. Wheelchair ramp is part blocked by a car parking spot, be careful as access is restricted
Atmosphere: 5
Food: 5
Service: 5
Coffee YUMMY IN MY TUMMY
Atmosphere: 5
Food: 5
Service: 5
The staff's genuine smiles and helpfulness demonstrate their enjoyment of their job despite the busy hours that time. Bella and Daphne treated me like valued guest. They provided excellent recommendations and promptly responded to inquiries. I appreciate the diligent and brisk actions of the staff. They are truly amazing. I love this location. I was a silent regular and this Tim’s gave a comfort and to rest in the midst of chaos.
Atmosphere: 5
Food: 5
Service: 5
Not hot coffee, wrong Timbits, 2 pm driver through
Hopefully not everytime
I stopped being sick when I switched locations.
Staff wear gloves that are never changed, and I assume never wash up.
Wearing the same gloves touching every thing, then firmly pressing down on the lid thats about to be in my mouth. How is that any more sanitary?
This isn't a lone incident at this location. Seems to trend with the new workers.
Food: 1
Service: 1
I ordered a London fog from here, but it was hot, so didn’t taste it right away, when I finally did, it was gross, it was just a plain earl grey tea with 2 tea bags, I was to far to drive back, but DO better, if you don’t know how to make a London fog, don’t, there is a price difference between regular tea and a specialty one!
Food: 3
Service: 3
Only suggestion I have is to train the employees to be friendly and welcoming (to all customers). Almost all of them appear to be grumpy. There is no greeting the customers and no response when greeted. A good demeanor only brings back the customers.
Atmosphere: 3
Food: 3
Service: 2
I ordered one steep tea and a everthing bagel that was really good. Actually In morning shift harleen knows how to handle drive thru. Her Service is really good. Aug 31, 2025
Food: 5
Service: 5
I was disappointed with my recent visit. The staff did not greet me and their attitude came across as rude and unwelcoming. I hope management can address this to improve customer experience.
Restaurantji Recommends
Fast service and super friendly crew especially Kim.
Atmosphere: 5
Food: 5
Service: 5
Ordered a chicken wrap. Came cold and lightly folded.began to fall apart in a mess. Also no ice cream at all. No inpressed
Atmosphere: 2
Food: 1
Service: 2
My friends and I passed by to grab some coffee, and it was GREAT. Drive thru was pretty okay considering the busy line. Person at the window who helped us out was friendly! LOVE the London Fog!
Atmosphere: 4
Food: 5
Service: 5
Good coffee, not great but good.
Atmosphere: 5
Food: 4
Service: 4
Kim very fast service!
Atmosphere: 5
Food: 5
Service: 5
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