Ordered the new frames wrap box and all the sausage is burnt to a crisp inedible garbage.
Atmosphere: 1
Food: 1
Service: 1
Chelsea Howard
I go to a Tim Hortons 2x a day typically; I visit THs all over the city. There’s one particular TH location that FAR exceeds any of the others I’ve been too. This is the TH on Betts Avenue.The food far exceeds in quality and freshness and quantity. This is not a one-off experience, this is consistent! Their veggies are incredibly fresh, and stacked high. They do not skimp out like the majority of THs do! How can one location be so consistent?? I honestly don’t know, because it’s very rare - especially for a TH, or any “fast food” establishment for that matter! I have had to call and complain to other TH locations, which I hate doing, but the fact is the Betts location has truly set the bar for what a TH should AND can be! This goes for not only the food but for the beverages as well. For example, I usually get a Chat tea latte; creamy and perfectly sweetened (not too much not too little). But too often when I get this exact same order at other locations they don’t use enough milk or the sweetener is unbalanced for what it’s supposed to be. Not Betts - 99% of the time it’s perfect. Consistency is not easy to obtain especially when it’s someone different making it all the time. So what’s their trick?! My guess it’s good management and training.For example, Ive heard at a different TH a long time ago, that the employees are told to skimp on ingredients as much as possible and not waste *anything* (which results in using ingredients that are far from fresh, like getting the ends of tomatoes (you know, the part that should be thrown out!). It scares employees - they don’t want to get in trouble or they think they’re going to lose their job, so they try to make management happy instead of the customers, because after all, it’s management who pays their wages.So I’m convinced that an A+ Tim Hortons location (like Betts) is much thanks to great management and who have a customer first focus - and passes that vision down to its employees.It never goes unnoticed - so a big, big thank you to the management and the amazing staff at the Betts location for being reliably delicious and providing its customers the best and freshest ingredients they can offer!!Keep doing what you’re doing please!! I DO go out of my way to visit this location whenever possible as I know I won’t be disappointed.5 stars all the way! Keep up the great work, the friendly staff and the ALWAYS great food and drinks, providing amazing value to their customers and being the Tim Hortons that all other locations should be striving to be like.P.S why is your bacon so much better than any other TH’s? Haha - I don’t know why but please keep it up! Perfectly cooked and crisp and so much tastier and thicker than ANY of the other locations. A+ thank you :)
Atmosphere: 5
Food: 5
Service: 5
Debbie Morse
Again, there is no real improvement, unhappy looking staff, dirty tables, food was messy, sauce all over the outside of beef cravable, coffee was good, so I keep going back.
Atmosphere: 2
Food: 2
Service: 2
Jack Bergen
Sandwich mix-up cashier missed bacon. After some discussion was able to negotiate corrective action. Charged me extra $1.45 for the micro thin meat product. All in, likely cost the store and myself more than the sales value of my micro slice.Jeepers this store sure is dialed in to $ at the expense of customer experience.
Atmosphere: 3
Food: 3
Service: 2
r6and2k
Lady with the Covid mask and with glasses gave me a horrible attitude. If ya have a bad day don’t take it on other
Service: 2
Josh W
Quick service
Naafi 2468
As always Tim's bring new products to enjoy, love it and favorite place for
Atmosphere: 4
Food: 5
Service: 4
Tanis Shipman
Good staff just wish that the drive through didn't over take the rest of the customers
Brandon Eshelby
Staff are friendly and have very rarely made a mistake with my orders, but service can be a bit slow at times.
Average Timmy's but service slower than at some others. Could do a bit better job cleaning, especially around the benches by the window where I sat.
Atmosphere: 3
Food: 4
Service: 3
Elmer Fernandez
just your ordinary Timmys but i love their location and their dining area set up, a bit cozy and classy..
Atmosphere: 5
Food: 3
Service: 3
Nass
Almost Everytime I order from here I get the wrong thing! Their app sucks! It sent through my order twice and I called to cancel one and they said they can’t cancel orders. So they sent both except they screwed up one and sent the wrong item. So a $25 breakfast turned into a $50 breakfast with the wrong things sent! And their customer service is so useless. Don’t even bother calling.
Atmosphere: 1
Food: 1
Service: 1
Tiara J
Terrible. Never get what you ask for because person in drive through doesn't understand English, so they guess what you want, it's pathetic. 9 times out of 10 my order has been wrong. If you like surprises, you'd love it here.
Audrey Lyn
Tried to change my parfait bc i took one bite and it was so nasty prolly cuz it was 14 hrs oldAll they told me was that ive eaten more than half when the cup is ONLY filled half way like what?Disliked my food (taking only one bite), tried asking for a change and all i got was no youve already eaten it, and plus thats how it tastes. No it does not taste like that , i order one every other day i should know. And like so what if i took one bite its not like youre going to serve it to anyone else.Summary: did not like service
Ordered the new frames wrap box and all the sausage is burnt to a crisp inedible garbage.
Atmosphere: 1
Food: 1
Service: 1
I go to a Tim Hortons 2x a day typically; I visit THs all over the city. There’s one particular TH location that FAR exceeds any of the others I’ve been too. This is the TH on Betts Avenue.The food far exceeds in quality and freshness and quantity. This is not a one-off experience, this is consistent! Their veggies are incredibly fresh, and stacked high. They do not skimp out like the majority of THs do! How can one location be so consistent?? I honestly don’t know, because it’s very rare - especially for a TH, or any “fast food” establishment for that matter! I have had to call and complain to other TH locations, which I hate doing, but the fact is the Betts location has truly set the bar for what a TH should AND can be! This goes for not only the food but for the beverages as well. For example, I usually get a Chat tea latte; creamy and perfectly sweetened (not too much not too little). But too often when I get this exact same order at other locations they don’t use enough milk or the sweetener is unbalanced for what it’s supposed to be. Not Betts - 99% of the time it’s perfect. Consistency is not easy to obtain especially when it’s someone different making it all the time. So what’s their trick?! My guess it’s good management and training.For example, Ive heard at a different TH a long time ago, that the employees are told to skimp on ingredients as much as possible and not waste *anything* (which results in using ingredients that are far from fresh, like getting the ends of tomatoes (you know, the part that should be thrown out!). It scares employees - they don’t want to get in trouble or they think they’re going to lose their job, so they try to make management happy instead of the customers, because after all, it’s management who pays their wages.So I’m convinced that an A+ Tim Hortons location (like Betts) is much thanks to great management and who have a customer first focus - and passes that vision down to its employees.It never goes unnoticed - so a big, big thank you to the management and the amazing staff at the Betts location for being reliably delicious and providing its customers the best and freshest ingredients they can offer!!Keep doing what you’re doing please!! I DO go out of my way to visit this location whenever possible as I know I won’t be disappointed.5 stars all the way! Keep up the great work, the friendly staff and the ALWAYS great food and drinks, providing amazing value to their customers and being the Tim Hortons that all other locations should be striving to be like.P.S why is your bacon so much better than any other TH’s? Haha - I don’t know why but please keep it up! Perfectly cooked and crisp and so much tastier and thicker than ANY of the other locations. A+ thank you :)
Atmosphere: 5
Food: 5
Service: 5
Again, there is no real improvement, unhappy looking staff, dirty tables, food was messy, sauce all over the outside of beef cravable, coffee was good, so I keep going back.
Atmosphere: 2
Food: 2
Service: 2
Sandwich mix-up cashier missed bacon. After some discussion was able to negotiate corrective action. Charged me extra $1.45 for the micro thin meat product. All in, likely cost the store and myself more than the sales value of my micro slice.Jeepers this store sure is dialed in to $ at the expense of customer experience.
Atmosphere: 3
Food: 3
Service: 2
Lady with the Covid mask and with glasses gave me a horrible attitude. If ya have a bad day don’t take it on other
Service: 2
Quick service
As always Tim's bring new products to enjoy, love it and favorite place for
Atmosphere: 4
Food: 5
Service: 4
Good staff just wish that the drive through didn't over take the rest of the customers
Staff are friendly and have very rarely made a mistake with my orders, but service can be a bit slow at times.
Atmosphere: 4
Food: 4
Service: 4
Very cozy and quiet a spot for coffee meet
Atmosphere: 4
Service: 4
Restaurantji Recommends
Average Timmy's but service slower than at some others. Could do a bit better job cleaning, especially around the benches by the window where I sat.
Atmosphere: 3
Food: 4
Service: 3
just your ordinary Timmys but i love their location and their dining area set up, a bit cozy and classy..
Atmosphere: 5
Food: 3
Service: 3
Almost Everytime I order from here I get the wrong thing! Their app sucks! It sent through my order twice and I called to cancel one and they said they can’t cancel orders. So they sent both except they screwed up one and sent the wrong item. So a $25 breakfast turned into a $50 breakfast with the wrong things sent! And their customer service is so useless. Don’t even bother calling.
Atmosphere: 1
Food: 1
Service: 1
Terrible. Never get what you ask for because person in drive through doesn't understand English, so they guess what you want, it's pathetic. 9 times out of 10 my order has been wrong. If you like surprises, you'd love it here.
Tried to change my parfait bc i took one bite and it was so nasty prolly cuz it was 14 hrs oldAll they told me was that ive eaten more than half when the cup is ONLY filled half way like what?Disliked my food (taking only one bite), tried asking for a change and all i got was no youve already eaten it, and plus thats how it tastes. No it does not taste like that , i order one every other day i should know. And like so what if i took one bite its not like youre going to serve it to anyone else.Summary: did not like service
Atmosphere: 5
Food: 3
Service: 1