Cinnabon
2055 Alcoa Hwy, Alcoa
(865) 342-2969
Recent Reviews
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I had the Turkey Ranch sub, and it was excellent. Did not take very long. Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
(To the pissed off long haired blonde girl) Just got off the plane and was super hungry so I decided to go to Cinnabon…. Asked for just the regular cinnamon bun and she looked at me like she didn’t know what I was talking about. (Trying to make me feel dumb) I said are you out? She said yes very rudely and said they only have the Miniature ones . I said okay never mind then thank you and she gave me the nastiest look. If you don’t like customer service then DONT GET A CUSTOMER service job!!!!! Go be rude somewhere else.
Atmosphere: 1
Food: 1
Service: 1
This was a horrible airport, the restaurants are few and far between it's so limited there's absolutely nothing here to eat so we went to Cinnabon because it was pretty much our only option and the girl behind the counter her name is Allie extremely rude, had to attitude problem the entire time, we asked for her to please heat it up because it was cold and she THREW it in the microwave for 10 seconds seconds and then SLID it across the the counter at my wife like garbage, we asked for a refund and the manager made excuses for her attitude problem stating " they have been here since 3am" how are we SUPPOSED to know she's had a bad day and been up since 3am. Customer service should not work that way, he should have apologized for her behavior and immediately given us a refund without any excuses!!! Unacceptable behavior.
Atmosphere: 1
Food: 1
Service: 1
Great buns!!! Satisfies that sweet tooth! Be prepared there may be a wait, staffing is minimal but very quick!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Cinnabon located at McGee Tyson airport is OK. Fattening but decently tasty cinnamon rolls.
Atmosphere: 3
Food: 3
Service: 3
Service is friendly, but their cinnamon rolls are always undercooked in the middle. You would think a national brand like Cinnabon would have this figured out. Something is off at this location with either their equipment or their process.
Atmosphere: 3
Food: 2
Service: 4
The mini caramel pecan sticky buns were great. The lady taking my order was very friendly. The service was quick and easy.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Had to throw half of my cinnamon roll away. Uncooked in the middle
Atmosphere: 3
Food: 1
Service: 1
Had to throw half of my cinnamon roll away. Uncooked in the
Atmosphere: 3
Food: 1
Service: 1
Not actually open, staff has apparently been Raptured which good for them but makes it hard to order when there's no one in the shop
Restaurantji Recommends
Suppose to open at 5am, two guys behind the counter, now 10 after 5am, still not Open. Guys didn’t acknowledge us. Then they both walk to the bathroom, folks waiting in line…
So good.
Good if you like cold Cinnamon Rolls. O, and they "don't have anyway to heat it up" for you.
$6+ bucks for a water and a banana is overpriced - even in an airport.
Worst customer service ever!!! Do not give them your business!!! I first had to wait for the worker to first see me, and then as soon as she saw me she had to start and finish a convo with the other employee about what's in the freezer. Then I placed my order to receive cold, hard cinnamon rolls bites. I ate one and decided I was going back to ger my money back or to get new ones. I was very polite, as I always am, and told a different employee what my issue was. Luckely there were fresh minis coming out of the oven so she "made an exception " and made me new ones
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