McDonald's
2929 Old Knoxville Hwy, Alcoa
(865) 681-9500
Recent Reviews
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Two big macs fry
Atmosphere: 5
Food: 5
Service: 5
Really clean, friendly service.
Atmosphere: 5
Food: 4
Rude employees, never gets orders right
Atmosphere: 1
Food: 1
Service: 1
It's very rare when the drive thru employees who hand you the food smile at you.
They just hand you the food and don't even make eye contact.
Now I understand some of them are young,and inexperienced..
Y'all need to work on teaching or training or supervising them better before you allow them to interact with customers.
It's a huge deterrent effect for people when someone who is in charge of your food acts like this.
It makes you wonder,are they disgruntled?
Have they done something to my food and won't look me in the eye?
I know it's unlikely(praying there's cameras on the kitchen/prep area)...but, that's what kind of negativity comes to mind whenever a young person hands me my bag and drink with a stony face like Easter Island heads made by the Maori, and eyes averted.
But I do wanna touch on the fact that this doesn't always happen.
There was a young girl who smiled and made eye contact and was very polite my last visit.
THAT'S the kinda stuff I wanna see ...eye contact , smiles and a friendly greeting and a goodbye 👋🏽 with people who handle my food!
Kudos to that young lady 🩷 if you see this I hope you remember me ( deaf woman , silver Kia soul) THANK YOU.. you keep doing what you are doing 😊
You make people's day brighter with your friendliness and genuine smile.
Thank you!
Atmosphere: 2
Food: 4
Service: 2
Good shakes.
Atmosphere: 5
Food: 5
Service: 5
Best McDonald's I've been too in a long time. Order was perfect, hot, fresh and hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Just worked a 12 hr shift stopped to get breakfast. The BIG lady with a Red shirt on at the Second window was VERY VERY cause i ask for ketchup. work on customer service. please dont order anything while she is on the clock.
Food: 1
Forgot half the order I placed
Atmosphere: 1
Food: 1
Service: 1
I wish I could give zero stars. The service and the food are awful. This place needs to be demolished.
It took 12 minutes to receive my order. The food was cold. I went inside to ask for fresh fries, the manager KAYLA is completely unequipped to run a lemonade stand. The only time anyone spoke to me was when they said don't come behind the counter.
THERE IS NO ONE AT THE COUNTER, AND NO ONE WILL LOOK AT ME.
Clowns.
Atmosphere: 1
Food: 1
Service: 1
Good people but burnt fries. It's always something yet I keep coming back. I think this time has taught me not to return. Do better McDonald's damn
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
Worst one in Maryville
Atmosphere: 1
Food: 1
Service: 1
Always quick and order us always right.
Atmosphere: 5
Food: 5
Service: 5
It's a good friendly restaurant
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and hot
Atmosphere: 4
Food: 4
Service: 4
Took my daughter there for an outing and it made her happy
Atmosphere: 5
Food: 5
Service: 5
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