This is the slowest place ever. The service personnel is not the issue. The way they have just 1 person to take orders is obnoxious. Even if you go through the kiosk to order you still need to stand in line to get a cup, for just coffee. Hard to do a quick stop for coffee when it takes 10 minutes to get a cup. Do better please.
Atmosphere: 4
Food: 4
Service: 2
Audra Tunno
No greeting. Dirty dinning area. Had to grab disinfectant wipes and clean our table that was filthy. Never provided cup for self service prepaid drink. Unpleasant dining experience! Food was average for the price!
Atmosphere: 2
Food: 3
Service: 1
John White
Missing bacon on BLT salad. Missing chicken on chicken salad. Missing items (cookie) ordered and paid for. Missing dressing for salad. Dining tables dirty. Stacked up plates and bowls on trash areas. Staff was friendly but a very unsatisfactory experience.
Atmosphere: 1
Food: 1
Service: 2
Mark Hanna
Counter service is painfully slow. Food is passable at best. Place in dire need of remodeling.
Atmosphere: 1
Food: 2
Service: 2
arpie rodgers
Terrible! Filthy place with rude service. Wait for order once placed was very long and when I asked about it I got a rude answer. No clean tables in dining area. Bathroom was dirty. Dirty dishes stacked up and trash cans overflowing. Overall absolutely the most disappointing experience that I ever had at a Panera.
Atmosphere: 1
Food: 1
Service: 1
Crystal Roberts
The cashier was awesome and kind. She repeated back our order, suggested good things to eat and what goes good with their food.
Atmosphere: 5
Food: 2
Service: 5
Benjamin James Benney
Drove 40 miles to use my 2 %50 gift cards and the place was closed. It should have been updated on Waze and Google maps.
Jason Miles
People keep driving into this building. What's going on in there that makes people crazy? Silver lining with the cleanup and repairs to the building the contractors will have to clean before they leave. So it'll finally get cleaned.
Atmosphere: 1
Food: 1
Service: 1
Allen McGill
Sign on door and registers stated that due to staffing, customers would have to use kiosk. Lady standing next to me only wanted a cup of coffee, and then asked how she would pay for it. Was not familiar on how to use kiosk. At this point, I explained she would have to use her card. She was very frustrated. I cancelled my order because not having enough staff is a managerial, and not a customer problem. Some people are not familiar or comfortable using kiosks to place orders. Manager should make sure someone is there to man the registers and help customers, or do it themselves. This is poor customer service, and Panera lost two customers because of it.
Atmosphere: 3
Food: 4
Service: 2
Pat Junod
Good food but high priced. Alcoa, Tn. restaurant needs desperately to redecorate and keep the tables & floors clean. I believe the booth cushions were recovered but without cushioning??
Waited way too long for a Panera bread order. Just to get home and find out that I got charged for food that I didn't receive.
Atmosphere: 3
Food: 4
Service: 2
allison pineda
20 mins for two coffees and rude employees
Atmosphere: 3
Food: 2
Service: 1
Milton Wender
All the baked goods were pastie, looking underbaked. Service was verl slow.
Atmosphere: 5
Food: 3
Service: 3
Ren Charlie Leonard
Stopped here because my daughter and I loved their tulip cookies. Got half a dozen. THEY ARE AWFUL NOW! They are no longer iced cookies with a slight lemon taste. They are fake white chocolate dipped plain, no flavor, sugar cookies and they are horrible. Threw them away because we all hated them. They taste like automated factory made crap. Do not recommend. I haven’t gotten food there because of their lack of cream cheese flavors and the over baked bagels but now, I will never go back. So sad that a once delicious place has fallen from grace so badly!
Charlie Charlotte
Stopped here because my daughter and I loved their tulip cookies. Got half a dozen. THEY ARE AWFUL NOW! They are no longer iced cookies with a slight lemon taste. They are fake white chocolate dipped plain, no flavor, sugar cookies and they are horrible. Threw them away because we all hated them. They taste like automated factory made crap. Do not recommend. I haven’t gotten food there because of their lack of cream cheese flavors and the over baked bagels but now, I will never go back. So sad that a once delicious place has fallen from grace so badly!
This is the slowest place ever. The service personnel is not the issue. The way they have just 1 person to take orders is obnoxious. Even if you go through the kiosk to order you still need to stand in line to get a cup, for just coffee. Hard to do a quick stop for coffee when it takes 10 minutes to get a cup. Do better please.
Atmosphere: 4
Food: 4
Service: 2
No greeting. Dirty dinning area. Had to grab disinfectant wipes and clean our table that was filthy. Never provided cup for self service prepaid drink. Unpleasant dining experience! Food was average for the price!
Atmosphere: 2
Food: 3
Service: 1
Missing bacon on BLT salad. Missing chicken on chicken salad. Missing items (cookie) ordered and paid for. Missing dressing for salad. Dining tables dirty. Stacked up plates and bowls on trash areas. Staff was friendly but a very unsatisfactory experience.
Atmosphere: 1
Food: 1
Service: 2
Counter service is painfully slow. Food is passable at best. Place in dire need of remodeling.
Atmosphere: 1
Food: 2
Service: 2
Terrible! Filthy place with rude service. Wait for order once placed was very long and when I asked about it I got a rude answer. No clean tables in dining area. Bathroom was dirty. Dirty dishes stacked up and trash cans overflowing. Overall absolutely the most disappointing experience that I ever had at a Panera.
Atmosphere: 1
Food: 1
Service: 1
The cashier was awesome and kind. She repeated back our order, suggested good things to eat and what goes good with their food.
Atmosphere: 5
Food: 2
Service: 5
Drove 40 miles to use my 2 %50 gift cards and the place was closed.
It should have been updated on Waze and Google maps.
People keep driving into this building. What's going on in there that makes people crazy? Silver lining with the cleanup and repairs to the building the contractors will have to clean before they leave. So it'll finally get cleaned.
Atmosphere: 1
Food: 1
Service: 1
Sign on door and registers stated that due to staffing, customers would have to use kiosk.
Lady standing next to me only wanted a cup of coffee, and then asked how she would pay for it. Was not familiar on how to use kiosk.
At this point, I explained she would have to use her card. She was very frustrated. I cancelled my order because not having enough staff is a managerial, and not a customer problem. Some people are not familiar or comfortable using kiosks to place orders. Manager should make sure someone is there to man the registers and help customers, or do it themselves. This is poor customer service, and Panera lost two customers because of it.
Atmosphere: 3
Food: 4
Service: 2
Good food but high priced. Alcoa, Tn. restaurant needs desperately to redecorate and keep the tables & floors clean. I believe the booth cushions were recovered but without cushioning??
Restaurantji Recommends
Waited way too long for a Panera bread order. Just to get home and find out that I got charged for food that I didn't receive.
Atmosphere: 3
Food: 4
Service: 2
20 mins for two coffees and rude employees
Atmosphere: 3
Food: 2
Service: 1
All the baked goods were pastie, looking underbaked. Service was verl slow.
Atmosphere: 5
Food: 3
Service: 3
Stopped here because my daughter and I loved their tulip cookies. Got half a dozen. THEY ARE AWFUL NOW! They are no longer iced cookies with a slight lemon taste. They are fake white chocolate dipped plain, no flavor, sugar cookies and they are horrible. Threw them away because we all hated them. They taste like automated factory made crap. Do not recommend. I haven’t gotten food there because of their lack of cream cheese flavors and the over baked bagels but now, I will never go back. So sad that a once delicious place has fallen from grace so badly!
Stopped here because my daughter and I loved their tulip cookies. Got half a dozen. THEY ARE AWFUL NOW! They are no longer iced cookies with a slight lemon taste. They are fake white chocolate dipped plain, no flavor, sugar cookies and they are horrible. Threw them away because we all hated them. They taste like automated factory made crap. Do not recommend. I haven’t gotten food there because of their lack of cream cheese flavors and the over baked bagels but now, I will never go back. So sad that a once delicious place has fallen from grace so badly!
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