Wendy's

264 S Calderwood St, Alcoa
(865) 999-4634

Recent Reviews

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Destiny Hanson

Most of the time there food is good but today they made us wait over 30 mins and then decided to stick our food on top of their trashcan instead of the table right beside it. And the girl literally lied saying it wasn't a trashcan.

Atmosphere: 2

Food: 3

Service: 1

Gloria Welch

No toilet tissue in ladies restroom. I told people behind counter, but no one responded. Also, paper towels were overflowing. Someone needs to pay attention to the restroom!! We will not be returning.

Atmosphere: 4

Food: 4

Service: 4

Scott Caylor

Bad bad female at window very unprofessional upgrades to our order was NOT authorized by us, they took it upon themselves to do it. And complaints have been made with corporate
Take the time to stop somewhere else, not here

Atmosphere: 1

Food: 1

Service: 1

Sheldon Upton

The food is excellent.

Atmosphere: 5

Food: 5

Service: 5

Connor Thomas

We were getting food and we asked to make sure it was there and it was not there we are missing half of our food

Atmosphere: 1

Food: 1

Service: 1

Brice Swope

Ordered online 2 sandwiches and 2 b&g, told to pull forward in drive thru and they bring it out.

Only received 1 sandwich, no utensil to eat b&g, and a straw for a drink I DIDNT RECIEVE OR ORDER.

WONT RETURN

Atmosphere: 2

Food: 2

Service: 1

Joe Delorenzo

Show up lobby was locked waited in drive through lune for mobile order and was given the wrong food

Food: 1

Service: 1

Kevin L Stallcup

32 bucks for 2 meals the fries were horrible to point couldn't eat tasted like they were cooked hours ago burger was soggy bacon like rubber and chicken nuggets taste microwaved basically everything was left under heat lamp from lunch I stopped at 830pm absolutely the worse experience ever.

Atmosphere: 3

Food: 1

Service: 4

Abigail Gable

The customer service here leaves a lot to be desired. This was my last time going to this location. Every visit I’ve had, my order has been wrong, and the people here are very unkind.

Food: 3

Service: 1

Hank Postell

They forgot my 4 piece chicken nuggets. Charged me for tenders. When I got them ,they were halfway cooked. Tasted weird. I got sick about 30 minutes later
. My wife ordered the big chicken sandwich and got the

Atmosphere: 1

Food: 1

Service: 2

William Brown

I received a burger sandwich that I specifically custom
ordered . I asked for only the burger, tomato, onions nothing else. I received a burger with cheese on it.
Now it was Wednesday when I got it. I went back to get it replaced. Not only was my request refused. But the manager was very disrespectful to me in front of her employees and other customers. I have lactose intolerance. So she says cheese automatically are put on these burgers. Her justification for refusing to replace the sandwich.

Atmosphere: 1

Food: 1

Service: 1

Evangelina Schmutzler

First off, I’m a young teen and was alone in the building. Two men were laughing and chatting at the front behind the counter but weren’t acknowledging me. I figured out what to order but felt very uncomfortable since the guys sounded like they were talking about me. Maybe I’m just slightly over reacting but I left immediately, not feeling safe at all. Very awkward and I had to ask for the receipt. Said “have a good day.” And didn’t even get a response. Not going back ever again, or at least not alone.

Atmosphere: 1

Food: 4

Service: 1

jimmy evans

Waited in drive thru for 10 minutes. With one car in front of me and no one ever took the car at drive thru order. I pulled out and left, a did the 2 cars behind me. Went to McDonald's right down the road and had my food and clear off drive thru with 4 cars in front of me in under 5 minutes. Poor service leads to no business.

Atmosphere: 1

Food: 1

Service: 1

Heather Angeles Medrano

It was like 6:30 pm on Monday the 29th of September 2025 and I went through the drive through ordered a salad and other item's they did not give me a ranch I had my daughter run inside seconds after we received the food she was taking a while so my husband went inside to see what was taking so long. Instead of handing my daughter the ranch the employee got weired like we were trying to come up on a ranch packet lol she took for ever trying to find our order saying she didn't remember anyone ordering a salad...my daughter literally walked in seconds after receiving our purchases weirdo lol guess we look like ranch bandits. And my husband is nicer than me that's some BS whats on that silly girls mind!

Atmosphere: 1

Food: 5

Service: 1

Landry Taylor

Rats in their kitchen

Atmosphere: 1

Food: 2

Service: 2

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