Zaxby's Chicken Fingers & Buffalo Wings

They just do an all around great job!

Atmosphere: 5

Food: 5

Service: 5

I work at a financial company and I was in the Maryville office on Friday, August 1. Is a very busy day for us. I ordered lunch on the app for the entire office. The total bill came to over $65. Sent the team member to pick up the food, they came back with half of it when I called to speak with the manager I was told yes they forgot to give them this second bag. I explained I wasn’t quite sure when we’ll be able to get there to pick up the remaining bag and I wanted it to be hot. She stated they would indeed remake it. I agreed to put in an order for a drink, which would prompt them to remake the food because that meant we were coming for it. I also explained we had no sauces, even though we had our cheese bites, and two salads sitting here. she said the sauces were in the other bag. I said OK please make sure that they are in the bag with his new order. The team member returned to the office with no sauces. Now we had chicken fingers, fried pickles, cheese bites, and two salad salads. We had no dressings or dipping sauces and I even paid for extra dipping sauces. I called the manager back and she said that the team member says they put sausage in the bag. I explained I am also a multi unit manager and I surely would not call stating we had no sauces if we did not and I didn’t think that that was the most appropriate conversation to have with a Customer as I felt she was stating I was lying. Now I know that’s not what she meant however, it could’ve been perceived that way and we all know perception is reality. She then stayed at the she would put my name in the book and we could have our entire meal made again. That she would ensure that everything was as should be. So I called on Monday to get our lunch. I speak with a young lady. She states the only thing in the book was the child’s meal and the fried pickles, now that’s what we were missing the first time. I then say when is the manager on duty that was on duty Friday around 2:30 PM. She tells me she does not know she will have to look into it. So I ask when I should call back or if she was gonna call me back when it was straightened out. She said she had to leave at 2 o’clock because she had a special-needs child and the father was at work so she would have to leave at 2 o’clock not sure what they had to do with me however she did call me back quickly afterwards and tell me the district manager was notified and they stated that a $20 credit should suffice. I asked for the district manager to return my call. I am awaiting that call. I will gladly update my Google review once I Receive that call with those Details. I never would’ve expected a whole remade meal, but since that’s what I was told considering we weren’t able to enjoy hours with the order and no sauces or dressings and certainly was not gonna send somebody up there a third time, this seemed fair to me and now I’m being told something completely different. That is poor customer service. Not only the experience on Friday, but the experience on Monday as well.

Food: 3

Service: 2

This review is for the Zaxbys located in Alcoa, TN. My daughter was eating her food and found a long blonde curly hair on one of her chicken wings, so I brought it up to the counter to have it remade. The cashier went and spoke to the person at the food window, who was a guy with a long blonde curly beard, no beard covering at all and was on the food line preparing all the food. I instantly felt sick and asked to speak to the manager. When I explained the situation and my concerns with this guy working around food with no beard covering, the manager informed me that they do not use beard covers and it’s not store policy to use them at all. While he did remove the guy from the line, while we were there, that certainly did not solve the problem. Nothing about this was handled appropriately. I was feeling sick to my stomach after eating some of my food that this man with a beard had prepared and so I asked if the manager could please remake my order so that I could finish eating, so he did do that for me. However when I went back to the table, my daughter had found a 2nd long blonde curly hair in her food from being remade by that guy with the beard. I was beyond furious and sickened by this whole situation. I showed the manager and threw all of our food in the trash. I asked for a refund for the whole order which he did provide, however there was no apology for this incident and no reassurance that this would not happen again. He only said he would speak to his general manager and see if they could order beard covers as they do not make their employees use them at this location. This whole situation could have easily been avoided had this store chosen to follow proper safety and health requirements. I’m completely disappointed with this location and how this incident was handled. I will never eat at this location again, especially after going back inside the restaurant after sitting outside for about 10 mins, only to find the bearded guy back on the food line preparing food. I would advise anyone looking to eat at a Zaxby’s, to avoid this location in Alcoa, TN completely unless you would like to risk eating long blonde beard hair which is difficult to see due to the blonde coloring.

eat in5/7 351pm. ticket time wings cold.carried out a few weeks ago ordered exact same meal and recieve bone in instead of traditional and no Cole slaw that I had ordered extra. Floor dirty and sticky ,woman walked out literally because of that. A visit from district manage unannounced warranted.

WE HIGHLY RECOMMEND THIS LOCATION!! Food was EXCELLENT AND SERVICE was FANTASTIC!! Abby in the drive Thur was also VERY SWEET! Always remember if it wasn't for the people who showed up to work you couldn't have the food you love ❤️ KEEP UP THE AMAZING WORK YOU DO ABBY THAT SMILE GOES ALONG WAY YOUR AWESOME!!
I had the grilled chicken house salad my mom had the Asian salad which is almost like your eating Chinese food comes with a egg roll

Vegetarian options: They have salads & grilled chicken

Parking: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads

Quality Zaxby’s food and usually pretty good service, much improved since the ole Covid pandemic days

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Hot Honey Mustard Sauce, Boneless Wings and Fries, Chicken Tenders with French Fries

Tell them you were referred by "The Chad" it's like the opposite of telling them the foods for a cop, they'll hook you up, lol.

Disclaimer- this was in no way a corporate promotion, and I'm almost certain they would never alter food for our outstanding police force😅

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nibblerz Platter

Love their Chicken Tenders and Zak sauce. The drive-thru was very slow.

Atmosphere: 4

Food: 5

Service: 4

Best fries ever

Atmosphere: 5

Food: 5

Service: 5

Fantastic experience, delicious food! I have visited this Maryville location in the past and I always enjoy the experience and food. My recent visit was no exception. The service is always very efficient and friendly. I have several favorite meals at Zaxbys. On this visit I enjoyed the Big Zax Snak meal; chicken tenders, crinkle fries and toast. Of course, I love the Zax sauce!!! If you've never experienced Zaxbys, they have a large menu with many dining options. Naturally, Zaxbys chicken items are superb. There menu includes sandwiches, salads, and much more. The facilities are well maintained and very clean. The staff associates are always very polite and friendly. I have never had a poor experience at this location. This Zaxbys is conveniently located in Maryville on Hwy. 129.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal

Wings smackin but I guess they were one traditional wing short so they threw a boneless wing in. Don't really want that kind of negativity in my life but it was pretty good. 4/5 lol

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken Wings

Stood at front counter for 10min no help at all. Won't be back

Atmosphere: 1

Food: 1

Service: 1

THIS PLACE IS AWESOME!!!

It is my favorite place to go i love Zaxby's
The chicken is perfect
The honey mustard is perfect
The bread is perfect
The funnel cakes are perfect
The fries are perfect
The seasoning is perfect

This place...IS THE BEST!!!
Also if you see this review and reply
Im Sebia!

I might make art for this place and post it on this review =D

Kid-friendliness: Im a kid lol

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal

Customer service, atmosphere and food was very good. I’ll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings

We stopped here to grab a bite to eat for dinner. I got takeout, but I went inside to order since I needed to use the facilities. The staff was friendly and the food was as ordered.

Atmosphere: 4

Food: 4

Service: 4