Zaxby's Chicken Fingers & Buffalo Wings

This review is for the Zaxbys located in Alcoa, TN. My daughter was eating her food and found a long blonde curly hair on one of her chicken wings, so I brought it up to the counter to have it remade. The cashier went and spoke to the person at the food window, who was a guy with a long blonde curly beard, no beard covering at all and was on the food line preparing all the food. I instantly felt sick and asked to speak to the manager. When I explained the situation and my concerns with this guy working around food with no beard covering, the manager informed me that they do not use beard covers and it’s not store policy to use them at all. While he did remove the guy from the line, while we were there, that certainly did not solve the problem. Nothing about this was handled appropriately. I was feeling sick to my stomach after eating some of my food that this man with a beard had prepared and so I asked if the manager could please remake my order so that I could finish eating, so he did do that for me. However when I went back to the table, my daughter had found a 2nd long blonde curly hair in her food from being remade by that guy with the beard. I was beyond furious and sickened by this whole situation. I showed the manager and threw all of our food in the trash. I asked for a refund for the whole order which he did provide, however there was no apology for this incident and no reassurance that this would not happen again. He only said he would speak to his general manager and see if they could order beard covers as they do not make their employees use them at this location. This whole situation could have easily been avoided had this store chosen to follow proper safety and health requirements. I’m completely disappointed with this location and how this incident was handled. I will never eat at this location again, especially after going back inside the restaurant after sitting outside for about 10 mins, only to find the bearded guy back on the food line preparing food. I would advise anyone looking to eat at a Zaxby’s, to avoid this location in Alcoa, TN completely unless you would like to risk eating long blonde beard hair which is difficult to see due to the blonde coloring.

eat in5/7 351pm. ticket time wings cold.carried out a few weeks ago ordered exact same meal and recieve bone in instead of traditional and no Cole slaw that I had ordered extra. Floor dirty and sticky ,woman walked out literally because of that. A visit from district manage unannounced warranted.

WE HIGHLY RECOMMEND THIS LOCATION!! Food was EXCELLENT AND SERVICE was FANTASTIC!! Abby in the drive Thur was also VERY SWEET! Always remember if it wasn't for the people who showed up to work you couldn't have the food you love ❤️ KEEP UP THE AMAZING WORK YOU DO ABBY THAT SMILE GOES ALONG WAY YOUR AWESOME!!
I had the grilled chicken house salad my mom had the Asian salad which is almost like your eating Chinese food comes with a egg roll

Vegetarian options: They have salads & grilled chicken

Parking: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads

Quality Zaxby’s food and usually pretty good service, much improved since the ole Covid pandemic days

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Hot Honey Mustard Sauce, Boneless Wings and Fries, Chicken Tenders with French Fries

Tell them you were referred by "The Chad" it's like the opposite of telling them the foods for a cop, they'll hook you up, lol.

Disclaimer- this was in no way a corporate promotion, and I'm almost certain they would never alter food for our outstanding police force😅

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nibblerz Platter

Love their Chicken Tenders and Zak sauce. The drive-thru was very slow.

Atmosphere: 4

Food: 5

Service: 4

Best fries ever

Atmosphere: 5

Food: 5

Service: 5

Fantastic experience, delicious food! I have visited this Maryville location in the past and I always enjoy the experience and food. My recent visit was no exception. The service is always very efficient and friendly. I have several favorite meals at Zaxbys. On this visit I enjoyed the Big Zax Snak meal; chicken tenders, crinkle fries and toast. Of course, I love the Zax sauce!!! If you've never experienced Zaxbys, they have a large menu with many dining options. Naturally, Zaxbys chicken items are superb. There menu includes sandwiches, salads, and much more. The facilities are well maintained and very clean. The staff associates are always very polite and friendly. I have never had a poor experience at this location. This Zaxbys is conveniently located in Maryville on Hwy. 129.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal

Wings smackin but I guess they were one traditional wing short so they threw a boneless wing in. Don't really want that kind of negativity in my life but it was pretty good. 4/5 lol

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken Wings

Stood at front counter for 10min no help at all. Won't be back

Atmosphere: 1

Food: 1

Service: 1

THIS PLACE IS AWESOME!!!

It is my favorite place to go i love Zaxby's
The chicken is perfect
The honey mustard is perfect
The bread is perfect
The funnel cakes are perfect
The fries are perfect
The seasoning is perfect

This place...IS THE BEST!!!
Also if you see this review and reply
Im Sebia!

I might make art for this place and post it on this review =D

Kid-friendliness: Im a kid lol

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal

Customer service, atmosphere and food was very good. I’ll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings

We stopped here to grab a bite to eat for dinner. I got takeout, but I went inside to order since I needed to use the facilities. The staff was friendly and the food was as ordered.

Atmosphere: 4

Food: 4

Service: 4

The general manager, David, would not allow my service dog in the restaurant then refused to give me a refund. Very unprofessional and does not know federal law.

Atmosphere: 1

Food: 1

Service: 1

I don't know why but every time I have been to this location(most convenient) my chicken count has been wrong, and basically my whole order. I'm paying more for something I'm not getting. Ask for extra fries in stead of Cole slaw and they give me slaw, 6 of chicken and give me 4 Everytime!! Please check your order here before leaving!!!

Atmosphere: 1

Food: 3

Service: 1